Parine Anzemo
Nairobi
Summary
I consider myself as a responsible and energetic individual experienced in providing excellent customer service to deliver exceptional customer service to both internal and external customers.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Attendant/Receptionist
Mouti tours and travel
01.2023 - 01.2025
- Ensure to deliver exceptional customer service to both internal and external customers adhering to the commission on administrative justice mandate.
- Managing the front office services and enhance customer care relations by receiving and directing visitors appropriately.
- Managing, by receiving calls and attending to enquiries by phone.
- Managing client data base by administrating complaints forms.
- Updating client.
- Coordinating boardroom bookings by managing the use of the meeting rooms and providing support during and after meetings.
- Provide good ambience in the reception area by ensuring it is clean and accommodative to the commission clients.
- Screening, guiding and directing visitors to designated offices and areas and confirming visitors appointments.
- Offering assistance and guidance to customers/clients with disabilities while maintaining of visitors details on a daily basis.
- Keeping custody of customer care service equipment and tools.
- Worked as a customer care attendant/Receptionist. Email: moutitours20gmail.com
- Functional Skills, Behavioral Competencies/Attributes: Communication skills, computer skills, patience, good listener, willing and ready to help, going an extra mile, good memory.
Education
highschool Degree -
Ruthimitu Girls Secondary school
02.2012 - 11.2015
Skills
- Communication skills
- Computer skills
- Patience
- Good listener
- Willing and ready to help
- Going an extra mile
- Good memory
Academic Qualifications - Public Education
2015- Ruthimitu Girls Secondary School
Previous Work Experience
Mouti Tours and Travel, 2022-2025, Customer Care Attendant/Receptionist
Email: moutitours20@gmail.com
Phone: 0722221070
Department
Front Desk/Reception
Roles And Responsibilities
Managing the front office services and enhance customer care relations by receiving and directing visitors appropriately, Managing, by receiving calls and attending to enquiries by phone, Managing client database by administering complaints forms., Updating client information, Coordinating boardroom bookings by managing the use of the meeting rooms and providing support during and after meetings, Providing good ambience in the reception area by ensuring it is clean and accommodative to the commission clients, Screening, guiding and directing visitors to designated offices and areas and confirming visitors appointments, Offering assistance and guidance to customers/clients with disabilities while maintaining visitors details on a daily basis., Keeping custody of customer care service equipment and tools, A computer, Office telephone, Telephone extension phone
Personal Information
- Date of Birth: 08/04/98
- Gender: Female
Languages
English
First Language
Timeline
Customer Care Attendant/Receptionist
Mouti tours and travel
01.2023 - 01.2025
highschool Degree -
Ruthimitu Girls Secondary school
02.2012 - 11.2015