Years of professional experience, A team-oriented employee who i
Pamela Wangui Murage
Administrator, HR Assistant, Program Assistant (Gender and Social Inclusion)
Nairobi,30
Summary
Dynamic professional with experience in research analysis and event planning. Known for strong organizational skills and attention to detail, contributing to successful project outcomes and stakeholder satisfaction. Focused program assistant, and Human resources assistant, handling diverse administrative and program functions. Proven history managing competing priorities in fast-paced and rapidly changing environments. A team-oriented employee who is always willing to assist others. Possesses excellent planning and organization skills and has incisive judgment when it comes to prioritizing activities and assignments while adjusting priorities as required. Works well under pressure and has great supervisory skills. Communicates effectively with clients using tact and discretion and always maintains social poise. Possesses great work ethic and team building skills, problem solving skills and has ability to maintain effective working relations in a multi-cultural, multiethnic environment with sensitivity and respect for diversity. A loyal, dedicated employee who would exceed employer expectations.
Overview
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Work History
Program Assistant, Gender and social inclusion
UN-HABITAT
NAIROBI, KENYA
01.2023 - Current
- Coordinated logistics for workshops and events across multiple urban development projects.
- Supported research initiatives by gathering data on housing and urban planning issues.
- Provided administrative support to senior management in daily operations and decision-making processes.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Organized special events such as conferences, workshops, training sessions. for program participants.
- Produced well-written, comprehensive reports and documents.
- Coordinated logistics for activities and events.
- Assisted in developing strategies to improve existing programs or create new ones based on stakeholder feedback or changing needs within the community served by the organization's services.
- Partnered with program management on recommendations, process improvements, and corrective action plans.
- Collaborated with other departments to ensure smooth delivery of services for program participants.
- Monitored progress on project timelines associated with each program activity or initiative.
- Produced and distributed memos, newsletters, and other forms of communication.
- Coordinated support to facilitate general office operations.
- Reviewed and approved vendor invoices.
- Reserved and managed meeting room availability.
Human Resources Assistant
UN-HABITAT
Nairobi, Kenya
01.2013 - Current
- Assisted with recruitment processes and coordinated candidate interviews.
- Maintained employee records and updated databases regularly.
- Facilitated onboarding sessions for new employees and provided orientation materials.
- Coordinated training sessions and tracked employee participation.
- Assisted in policy development and communicated updates to staff members.
- Managed office supplies inventory and ordered necessary materials when needed.
- Provided administrative support during performance evaluation processes and documentation.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Conducted employment verification and background investigation to facilitate hiring process.
- Assisted with planning, organizing and coordinating company events.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Monitored timekeeping records for accuracy and completeness.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Reviewed resumes submitted by applicants for open positions.
- Initialized background checks for potential new hires.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Assisted in developing training programs for staff members.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Facilitated new hire orientations and employee training sessions.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Assisted in conflict resolution processes and acted as a liaison between employees and management.
- Provided administrative support to the HR department, including document preparation and calendar management.
- Supported the performance review process by collecting and summarizing employee evaluations.
- Handled confidential information with discretion and integrity.
Administrator
UN-HABITAT
, KENYA
08.2001 - Current
- Coordinated administrative support for sustainable urban development projects.
- Managed scheduling and logistics for meetings and workshops.
- Developed and maintained project documentation and records.
- Facilitated communication between team members and external stakeholders.
- Assisted in preparing reports for project evaluations and assessments.
- Organized training sessions on urban planning initiatives for staff.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Checked office stock to determine supply levels and maintain inventory.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Improved office organization by developing filing system and customer database protocols.
- Coordinated meetings, conferences, travel arrangements.
- Prepared reports on various projects for management review.
- Designed forms and templates to streamline workflow processes within organization.
- Created presentations with Microsoft PowerPoint for management team members.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Monitored budget expenditures and prepared financial reports for review by management.
- Conducted performance evaluations and recommended training programs for staff development.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Compiled data from multiple sources into comprehensive reports for management review.
- Facilitated communication between departments to support project completion and goal achievement.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Maintained positive working relationship with fellow staff and management.
Education
Master of Arts - Gender Studies
University of Nairobi
Kenya09-2025
Bachelor of Arts - Business Administration - Human Resources
Kenya Methodist University
Nairobi, Kenya07-2015
Associate of Arts - Diploma in Business Studies
The Kenya Polytechnic
Nairobi, Kenya08-1996
Skills
- Project management
- Event coordination
- Research analysis
- Data collection
- Report writing
- Employee onboarding
- Performance evaluation
- Stakeholder engagement
- Human resources administration
- Report preparation
- Vendor relationship management
- Event planning
- Research
- Powerpoint presentations
- Budget monitoring
- Interpersonal skills
- Staff support
- Calendar management
- Proofreading
- Self motivation
- Time management
- Project planning
Languages
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Program Assistant, Gender and social inclusion
UN-HABITAT
01.2023 - Current
Human Resources Assistant
UN-HABITAT
01.2013 - Current
Administrator
UN-HABITAT
08.2001 - Current
Master of Arts - Gender Studies
University of Nairobi
Bachelor of Arts - Business Administration - Human Resources
Kenya Methodist University
Associate of Arts - Diploma in Business Studies
The Kenya Polytechnic