Oyendo Hesbon
Public Servant
Nairobi
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Summary
Organized and dependable public servant successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Currently in public service full-time position where I deliver services to the State Department for Tourism and citizens utilizing professional, interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
14
14
years of post-secondary education
Work History
Senior Tourism Officer
Ministry of Tourism & Wildlife
NAIROBI
05.2021 - Current
- Resolves problems, developing concepts, proposals and provides exceptional service to the department and geneal public.
- Delivers services to citizens on enquiries about tourism development.
- Works in a team setting, providing support to senior tourism officers , managers and administrators.
- Participates in the setting of targets, quarter reports and annual reports on tourism performance.
- Participates in tourism projects, demonstrating an ability to work collaboratively and effectively.
- Applies effective time management techniques to meet tight deadlines on routine office matters
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Tourism Officer I
Ministry of Tourism & Wildlife
KISUMU
08.2012 - 05.2021
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
- Deployed to Kenya National Convention Bureaus (KNCB) as the Planning Strategy, and Research Manager where I was responsible for the following;
- Undertaking studies and reports on global / regional MICE industry trends to inform Kenya’s MICE policy and KNCB’s strategic planning processes ensuring constant innovation to grow competitiveness.
- Ensuring KNCB participates in the appropriate global MICE industry associations to build connectivity and capacities
- Measuring the MICE industry’s direct economic impact against Kenya’s tourism goals; provides regular data statistics
- Measuring the performance of the industry against competitors in the region, and of the top five ICCA Africa ranked countries
- Delivering qualitative (delegate) research data providing deeper insights into customer satisfaction levels in order to improve experience delivery to international best practice standards
- Monitoring and evaluates KNCB’s portfolio implementation initiatives
Tourism Officer II
Ministry of Tourism and Wildlife
KISUMU
07.2009 - 08.2012
- Developed strong communication and organizational skills through working on group projects.
- Produced quarterly and annual reports
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions on the delivery of services to citizens about tourism development.
- Demonstrated respect, friendliness and willingness to help wherever needed issues concerning tourism development.
- Participated in the District Development Committees, projects and programmers
- Inspected and licensed tourism facilities in the former Western Province.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with stakeholders in the region.
Restaurant Operations Manager
STEERS AND DEBONAIRS
NAIROBI
07.2005 - 07.2009
- .
- Orchestrated positive customer experiences by overseeing every area production and service operations.
- Carefully interviewed, selected, trained, and supervised staff.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Hotel Assistant Manager
Lakers Hotel Limited
Kisumu
01.2000 - 07.2004
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided exceptional service and assistance to guests upon check-in.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Developed and implemented marketing strategies to promote hotel services.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
Senior Mathematics Teacher
Nyanza Christian College
Kisumu
06.1999 - 07.2000
- Taught students mathematics
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Provided meaningful math instruction to improve math skills of students.
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
- Mentored students on individual basis to help develop math skills.
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
- Attended teacher conferences and workshops to stay abreast of new developments in math education.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Education
Master of Arts - Monitoring & Evaluation
04.2016 - 07.2021
This program aims to produce graduates who have M&E competencies to deal with the current demands in all areas of the economy.
The purpose of monitoring, evaluation, and learning is to apply knowledge gained from evidence and analysis to improve development outcomes and ensure accountability for the resources used to achieve them.
Bachelor of Science - Tourism
05.1994 - 11.1998
A degree in Tourism teaches students about business management, marketing fundamentals, human resources, project management, sustainability, cross-cultural awareness and so much more. The knowledge and skills acquired through the program is essential and useful for a variety of different careers.
High School Diploma -
02.1989 - 11.1992
Skills
Tourism development
Travelling, Music, Philanthropy
- Travelling to new places
- Listening to all kinds of good music secular and gospel
- Philanthropy in donating money to a worthy cause or volunteering time, effort, or other forms of altruism.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Tourism Officer - Ministry of Tourism & Wildlife
05.2021 - Current
Africa Nazarene University - Master of Arts, Monitoring & Evaluation
04.2016 - 07.2021
Tourism Officer I - Ministry of Tourism & Wildlife
08.2012 - 05.2021
Tourism Officer II - Ministry of Tourism and Wildlife
07.2009 - 08.2012
Restaurant Operations Manager - STEERS AND DEBONAIRS
07.2005 - 07.2009
Hotel Assistant Manager - Lakers Hotel Limited
01.2000 - 07.2004
Senior Mathematics Teacher - Nyanza Christian College
06.1999 - 07.2000
Moi University - Bachelor of Science, Tourism
05.1994 - 11.1998
Mwer High School - High School Diploma,
02.1989 - 11.1992
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