Overview
Work History
Education
Skills
Work Preference
Timeline
OWEN MORARA JAFFERSON

OWEN MORARA JAFFERSON

Project management and finance
Nairobi,30
Judge a man by his questions rather than his answers.
Voltaire

Overview

5
5
years of professional experience

Work History

Underwriting officer

Star Discover Insurance Kenya
NAIROBI, KENYA
06.2024 - Current
  • Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
  • Prospected for new business by obtaining client referrals, making cold calls and engaging in [Type] business-building strategies.
  • Adhered to legal requirements and agency and industry regulations in selling and servicing [Type] insurance policies.
  • Analyzed market trends to identify new business opportunities within the insurance sector.
  • Reduced operational costs by identifying inefficiencies in the claims process and implementing strategic improvements.
  • Generated agency commissions by creating strong relationships with new contacts, boosting commissions [Number]%.
  • Cultivated mutually beneficial client relationships through telephone calls and meetings.

Customer Relationship Officer

Guaranty Trust Bank
NAIROBI, KENYA
01.2023 - 06.2024
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
  • Increased customer loyalty through the development of personalized relationships with clients.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Logged call information and solutions provided into internal database.
  • Made customers aware of current and new programs and services.
  • Devised creative solutions addressing unique challenges faced by individual customers, ultimately boosting overall satisfaction scores.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created activities and engagements to enhance customer experience, knowledge, and patronage.

Customer Service Supervisor

Multichoice Customer Centre
NAIROBI, KENYA
11.2021 - 12.2022
  • Developed knowledge base for customer service reps, reducing resolution time.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.

Finance officer

Biocon East Africa Limited, Nairobi
06.2019 - 11.2019
  • Agricultural supplies company
  • Financial reporting
  • Processing transactions
  • Bookkeeping and record keeping
  • Budgeting and forecasting
  • Communication
  • Administrative support especially to the procurement department

Education

Bachelors of Science - Project Management

Jomo Kenyatta University of Agriculture and Technology
Current

Diploma - Project Planning and Management

University of Nairobi
04.2021

Certificate of Secondary Education -

Siakago High School, Embu
12.2013

Certificate of Primary Education -

Halisi Academy, Nairobi
12.2017

Skills

  • Bookkeeping Budgeting Financial reporting Risk Assessment Sales forecasting Well Organized
  • SUMMARY
  • Highly motivated, self-driven, well organized and dedicated person with robust organizational, customer service and
  • Communication skills Excellent in working with others to achieve businessobjectives on time and of good quality Secure a
  • Responsible career opportunity to fully utilize my training and skills, while making asignificant contribution to the success of the
  • Company
  • Wwwenhancvcom
  • Powered by
  • Credit recovery officer
  • Tenspot Kenya
  • 04/2020 - 02/2021 Nairobi Kenya
  • Digital Money Lending company
  • Customer service support
  • Multichoice Kenya Limited
  • 03/2021 - 02/2022 Nairobi Kenya

Underwriting guidelines

Pricing strategy

Portfolio Management

Policy Interpretation

Data Interpretation

Claims Handling

Credit evaluation

Industry Trends

Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company RetreatsFlexible work hours

Timeline

Underwriting officer - Star Discover Insurance Kenya
06.2024 - Current
Customer Relationship Officer - Guaranty Trust Bank
01.2023 - 06.2024
Customer Service Supervisor - Multichoice Customer Centre
11.2021 - 12.2022
Finance officer - Biocon East Africa Limited, Nairobi
06.2019 - 11.2019
Jomo Kenyatta University of Agriculture and Technology - Bachelors of Science, Project Management
University of Nairobi - Diploma, Project Planning and Management
Siakago High School - Certificate of Secondary Education,
Halisi Academy - Certificate of Primary Education,

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OWEN MORARA JAFFERSONProject management and finance