Dynamic and versatile professional with extensive experience in hospitality, customer service, communications, and travel planning. Skilled in managing guest relations, ensuring service excellence, and maintaining operational efficiency in hotel and travel settings. Adept at handling customer inquiries, resolving complaints, and providing tailored travel solutions. Proficient in office systems, including MS Office and specialized software, with a strong ability to coordinate teams, manage schedules, and enhance customer satisfaction. Bilingual in English,German and Swahili, committed to delivering high-quality service in fast-paced environments.
Certification in IATA (Airfares and Ticketing), Unity School of Professional Studies
Guest Services Manager- Sheraton Dubai Creek Hotel and Towers
LinkedIn Profile: linkedin.com/in/saskia-evraet-16767678
Front Office & Guest Relations Manager, Sofitel Dubai Jumeirah Beach Hotel
LinkedIn Profile: linkedin.com/in/pauline-bruin
Child Care Manager- Increatives Org.
+254 701 135 099 Email Address: stevennjuguna45@gmail.com
Nairobi,Kenya