Ours Muthoni
Nairobi,Nairobi Province
Summary
Customer service expert with proven ability to enhance operational efficiency through attention to detail and teamwork. Strong time management, problem-solving, and multitasking skills contribute to consistently meeting organizational objectives. Focused on leveraging these strengths to drive success and achieve career growth.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Housekeeping room attendant/Laundry Attendant
ORRA HARBOUR HOTEL APARTMENTS
Dubai, United Arab Emirates
2024.05 - 2026.02
- Operated washing, drying, and pressing machines.
- Sorted laundry by fabric type and colour.
- Handled guest garments and hotel linens appropriately.
- Maintained cleanliness of laundry area and equipment.
- Cleaned and maintained guest rooms, corridors, and public areas.
- Changed linens, towels, and replenished guest supplies.
- Followed hotel hygiene and safety standards.
- Reported maintenance issues to supervisors.
Nanny/Housekeeper
Tadbeer Housekeeping Company
Dubai, United Arab Emirates
2021.11 - 2023.12
- Provided full-time childcare by feeding, bathing, and supervising daily activities for children.
- Maintained cleanliness throughout household including bedrooms, kitchen, and living areas.
- Handled laundry tasks such as ironing and wardrobe organisation.
- Prepared simple and healthy meals for children.
- Assisted children with homework and recreational activities.
- Managed daily pet care responsibilities including feeding, walking, and cleaning pet areas.
- Ensured a safe and healthy environment for children by adhering to hygiene standards and safety procedures.
- Taught basic life skills such as personal hygiene and independent dressing.
Education
High School Certificate -
Gatitu High School
Kenya 2009.01 - 2012.11
Primary School Certificate -
Muthaiga Primary School
2001.01 - 2008.11
Skills
- Customer service excellence
- Effective communication
- Attention to detail
- Team collaboration
- Time management
- Problem solving
- Multitasking skills
- Professional appearance
Languages
English
Advanced
Certification
- Certificate in Hospitality Management-Alison Online Course 2026
References
References available upon request.
Timeline
Housekeeping room attendant/Laundry Attendant
ORRA HARBOUR HOTEL APARTMENTS
2024.05 - 2026.02
Nanny/Housekeeper
Tadbeer Housekeeping Company
2021.11 - 2023.12
High School Certificate -
Gatitu High School
2009.01 - 2012.11
Primary School Certificate -
Muthaiga Primary School
2001.01 - 2008.11