Oscar Otieno
Summary
I am an energetic and enthusiastic person who enjoys challenges and achieving personal goals. My present career aim is to work in the gaming industry, or any organization where there is more chance of learning and growing in my career. The opportunity to learn new skills and work with people I can learn from is particularly attractive to me. I am an excellent team player with proven ability of achieving best results in whatever I do. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
12
years of professional experience
Work History
Digital Care Supervisor
Shop And Deliver Limimted
Nairobi, Nairobi Province
04.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Call Centre Team Leader
Shop and Delivery limited
09.2019 - 03.2021
- Assigning tasks to the call centre agents, follow up on their completion and issue instructions as and when required
- To act as the source of information and respond to queries from call centre agents
- To follow up and ensure closure of all customers complains
- To monitor attendance shifts and breaks of all call centre agents.
Customer Service Representative
Roamtech Solution/ Shop and Delivery
11.2017 - 01.2020
- Receiving customers calls and solving their issues as per their expectations or beyond, promoting organization products through upselling, taking good care of the company's property and performing any duty within my ability as required.
Deputy Presiding Officer
Independent Election and Boundary Commission
11.2017 - 10.2017
- Training election clerks on polling, counting and tallying process, collect and ensure security of election materials during general election, oversee efficient and effective management of election before, during and after the general election, ensure good conduct on polling station and tallying center, counting tallying and announcement of results at the polling center then transmitting to the National and constituency tallying centers,safe custody of election materials and handing over to returning officer after election process.
Voter Verification Clerk
Independent Election and Boundary Commission
10.2017 - 09.2017
- Facilitate inspection of voters register by voters, publicize register of voters verification activities, ensure security of the register of voter inspection materials, opening and closing of the voter verification center, performing any other duties as may be assigned by the registration officer etc
Kitchen and Service Staff
Leopard beach hotel and spar
10.2015 - 10.2016
- Ensuring that guest's food was prepared as per required standards and service done beyond their expectations.
Customer Care Service Personnel
Hitech enterprise
10.2016 - 07.2016
- Welcoming the customers and making them feel home, explaining to them the features of goods they would love to buy and receiving calls from customers on enquiries about the company's products.
Distributor
Coca-Cola limited
05.2013 - 10.2014
- Distributing Coca-Cola products in various shops within Kisumu and maximizing sales.
Bakery Assistant
Bakery shop
05.2012 - 10.2012
- Helping in packaging baked food and learning techniques of baking.
Education
Bachelor of Science - Business And Entrepreneurship
Open University Of Kenya
Machakos, Machakos District, Kenya10.2026
Certificate in Food and beverage/customer service and food production. -
KenyaUtalii College
12.2015
Certificate in computer skills -
Youths IT training center
12.2013
Certificate in driving -
AA driving school
12.2012
Kenya certificate of secondary education -
Kisumu day high school
11.2011
Kenya certificate of primary education -
Arina primary school
12.2007
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Accomplishments
- Leading the best social media team in the gaming industry.
- Maximizing the sales of Coca-Cola products during my time there as a distributor of its products.
- Representing my class in college, as their class representative I ensured there is smooth running of class activities.
- Participating in rugby tournaments and helping my school win many tournaments in high school.
- Leading students in some of outside Catering during my time at Kenya Utalii College, and ensuring guests are served to their satisfaction.
Additional Information
Other than my love for cooking and customer service I also love playing rugby, swimming and watching football matches. Rugby in particular brings back fond memories of my high school days where I helped my school win several rugby tournaments.
References
- Edwin Adembe, Shop and Delivery limited, Contact Centre Social Media Manager, 0707071900
- Chef Mwabale, Leopard beach hotel and spar, Head Chef, 0790325998
- Mr. Charles, Leopard beach hotel and spar, Food and Beverage Manager, 0713258716
- Mr. Amaya, Kenya Utalii College, Lecturer, 0724799891
Timeline
Digital Care Supervisor
Shop And Deliver Limimted
04.2021 - Current
Call Centre Team Leader
Shop and Delivery limited
09.2019 - 03.2021
Customer Service Representative
Roamtech Solution/ Shop and Delivery
11.2017 - 01.2020
Deputy Presiding Officer
Independent Election and Boundary Commission
11.2017 - 10.2017
Voter Verification Clerk
Independent Election and Boundary Commission
10.2017 - 09.2017
Customer Care Service Personnel
Hitech enterprise
10.2016 - 07.2016
Kitchen and Service Staff
Leopard beach hotel and spar
10.2015 - 10.2016
Distributor
Coca-Cola limited
05.2013 - 10.2014
Bakery Assistant
Bakery shop
05.2012 - 10.2012
Bachelor of Science - Business And Entrepreneurship
Open University Of Kenya
Certificate in Food and beverage/customer service and food production. -
KenyaUtalii College
Certificate in computer skills -
Youths IT training center
Certificate in driving -
AA driving school
Kenya certificate of secondary education -
Kisumu day high school
Kenya certificate of primary education -
Arina primary school