ONYANGO VINCENT
NAIROBI
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
Work History
IT Technician, Web Designer, SEO Expert
FREELANCE
10.2022 - Current
- Provided remote and on-site IT support services to clients
- Set up and configured computer systems, networks, and peripherals
- Diagnosed and resolved hardware and software issues
- Implemented cybersecurity measures and performed data backups
- Upgraded systems and software based on client needs
- Managed IT projects and consulted on technology solutions
- Maintained client confidentiality and data protection standards
- Conducted keyword research and analysis
- Optimized website content and structure for search engines
- Developed and implemented SEO strategies to improve rankings
- Monitored and reported on website analytics and performance
- Implemented on-page and off-page SEO techniques
- Stayed updated with SEO trends and best practices
- Provided SEO audits and recommendations to clients
- Collaborated with content creators and web developers
- Designing Websites: Creating visually appealing and functional websites based on client requirements and industry standards.
- UI/UX Design: Ensuring intuitive user experience (UX) through effective user interface (UI) design principles.
- Graphic Design: Creating graphics, icons, and other visual elements to enhance the website's aesthetics and usability.
- Collaboration: Working closely with clients, developers, and stakeholders to understand project goals and deliver solutions.
- Testing and Optimization: Conducting usability tests and optimizing websites for speed, performance, and SEO.
- Maintenance and Updates: Providing ongoing maintenance, updates, and support for websites post-launch.
IT Technician and Customer Support
E-TIME SOLUTIONS LIMITED
08.2018 - 06.2022
- Set up and installed computer systems and networks
- Maintained and repaired hardware and software issues
- Ensured network security and performed regular backups
- Troubleshot and resolved technical problems
- Upgraded systems and software when needed
- Managed and organized IT inventory
- Provided technical support to staff and users
- Monitored and optimized network performance
- Answered customer inquiries and provided information
- Helped customers troubleshoot and fix technical issues
- Documented customer interactions and solutions
- Assisted customers with product setup and usage
- Escalated complex issues to higher-level support
- Followed up with customers to ensure their problems were resolved
- Provided training and guidance to customers on using products
- Maintained a positive and helpful attitude towards customers
IT Technician and Sales Person
DOVE COMPUTERS LIMITED
01.2017 - 02.2018
- Greeted and assisted customers in the store
- Explained product features and benefits to customers
- Answered customer questions and addressed concerns
- Demonstrated how products work
- Maintained knowledge of current sales and promotions
- Assisted with inventory management and restocking
- Processed sales transactions and handled cash registers
- Followed up with customers to ensure satisfaction
- Set up and installed computer systems and networks
- Maintained and repaired hardware and software issues
- Ensured network security and performed regular backups
- Troubleshot and resolved technical problems
- Upgraded systems and software when needed
- Managed and organized IT inventory
- Provided technical support to staff and users
- Monitored and optimized network performance
AC Technician Assistant
DELTA COOLING & REFRIGERATION LIMITED
01.2015 - 01.2017
- Cleaned sheet metal ducts, evaporator coils, drip pans, axial and centrifugal fans and capacitor-start and resistance-start motors.
- Filled out detailed work orders for each job completed.
- Traveled to job sites for both scheduled and emergency appointments.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Consulted with project management during group installations.
- Monitored building environmental conditions.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Assisted manager in all aspects of business operations.
Education
Diploma in Information Technology - Information Technology
St. Paul's University
10.2019
Paramilitary - Paramilitary
National Youth Service
Nakuru, Nakuru District, Kenya01.2017
Kenya certificate of secondary education (KCSE) - undefined
11.2014
Kenya certificate of primary education (KCPE) - undefined
11.2010
Skills
- Search engine optimization (SEO)
- Web marketing
- Network setup/installation
- Computing hardware troubleshooting
- Web design
- End-user support
- Help Desk Operations
- Debugging
- Desktop Technical Support
- Inventory Control Systems
- User Training
- Remote Support
References
- Kendi Meriti, Marktech Solutions LTD, Co-worker, 0727163213
- Catherine Wangui, Net Computers LDT, Manager, 0736032320
- Corporal Dominic Mutunga, National Youth Service, Deputy Company Commander (DCC), 0729581663
Hobbies and Interests
- Literature
- Environmental conservation
- Art
- Music
- Charity work
- Travel
Playing Football
Outside of work, I enjoy playing football for fun. It's a hobby I'm passionate about and find it helps me stay active and unwind.
Languages
English
Native language
Swahili
Proficient
C2
Timeline
IT Technician, Web Designer, SEO Expert
FREELANCE
10.2022 - Current
IT Technician and Customer Support
E-TIME SOLUTIONS LIMITED
08.2018 - 06.2022
IT Technician and Sales Person
DOVE COMPUTERS LIMITED
01.2017 - 02.2018
AC Technician Assistant
DELTA COOLING & REFRIGERATION LIMITED
01.2015 - 01.2017
Diploma in Information Technology - Information Technology
St. Paul's University
Paramilitary - Paramilitary
National Youth Service
Kenya certificate of secondary education (KCSE) - undefined
Kenya certificate of primary education (KCPE) - undefined
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