Sylvester Vocan Onyango

• I prepare monthly journal entries and reconciliations.
• Reconciles bank statements and petty cash transactions and created documents for monthly closure procedures.
• Reviews documents and accounts for discrepancies and resolved variances.
• Provides timely and accurate financial reporting to senior management, enabling informed decision-making based on reliable data.
• Handles month-end and year-end end finances by managing and reporting fixed assets and other data.
• Assists in internal and external audits by preparing necessary documentation and responding to auditor inquiries.
• Files and timely remits annual income tax returns, VAT returns, PAYE and other statutory deductions, and ensures general compliance with current tax laws.
• Completes year-end closing processes with controllers and external auditors.
• Ensures compliance with IFRS
• Assisted more than fifteen tax payers with their tax disputes at the KRA offices.

• Collaborated with other departments such as Product, Sales, Marketing, and After sales teams to develop and execute targeted customer-centric campaigns and initiatives.
• Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
• Ensured customer loyalty by spearheading customer-centric programs and processes such as the d.light Loyalty Program that rewards customers for regularly paying for their PayGo products.
• Established cross-functional teams for improved communication between departments and better customer experiences.
• Reduced response time to customer inquiries by optimizing support channels.
• Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
• Spearheaded a process improvement project that identified inefficiencies within current workflows; implemented changes resulting in reduced handling time for customer inquiries.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.

• Prepared journal entries and entered into system using Wave Software.
• Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
• Assisted with preparation of periodic and annual financial statements.
• Reconciled month-end totals for timely and accurate reporting of financial information.
• Filed regular tax returns with on-time submissions to meet the regulatory deadlines.
• Maintained, updated, and reconciled petty cash transactions.

• Posted payments and credits to customer accounts to update operating balances.

• Organized and maintained invoices, receipts, and bank statements for easy retrieval and reference.

• Collaborated with vendors and clients to resolve billing discrepancies and drive timely payment processing.

• Monitored and tracked business expenses by verifying receipts and allocating costs to appropriate accounts.

• Gathered and organized relevant financial data to facilitate tax filings.

• Processed daily invoices and payments to keep accounting records current.