Open To Work
ONDIGI DENIS
IT SPECIALIST | CYBER SECURITY ENTHUSIASTS
Nairobi,47
Work Preference
Summary
To leverage my technical skills and knowledge in contributing to the development and implementation of innovative IT solutions. Possess strong problem-solving abilities, a proactive willingness to learn, and excellent communication skills. Committed to supporting team success, delivering positive results, and tackling new challenges to advance organizational objectives with dedication and enthusiasm
Overview
3
3
years of professional experience
3
3
Years of Post-Secondary Education
2
2
Languages
10
10
+ Projects Completed
Work History
IT Technical Support Specialist
Indigo Cowork Space
Nairobi
07.2025 - Current
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Troubleshot network connectivity problems, restoring service swiftly to maintain productivity.
- Assisted in the installation and configuration of new systems and applications for end-users.
- Maintained documentation of user inquiries and resolutions for future reference and training purposes.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
- Enhanced system performance by identifying and resolving technical issues promptly.
IT Support Specialist
Gitech Computer Systems
Nairobi
05.2024 - 06.2025
- Diagnosed and resolved hardware and software issues for end-users, enhancing overall system performance.
- Provided technical support via helpdesk tickets, ensuring timely responses to user inquiries.
- Assisted in maintaining IT inventory, tracking equipment and software licenses effectively.
- Configured and installed operating systems and applications on various devices to meet user requirements.
- Collaborated with team members to develop troubleshooting guides, improving response efficiency for common issues.
- Conducted user training sessions on new software applications, promoting effective utilization of technology resources.
- Monitored network performance and reported anomalies, facilitating swift corrective actions by senior staff.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Maintained documentation of support processes, contributing to knowledge base for future reference and improvement initiatives.
Industrial Trainee
Keroka Technical Training Institute
Kisii
05.2023 - 08.2023
- System Administration: Assisted in system administration tasks such as installing, configuring, and maintaining computer systems, servers, and networks.
- Network Management: Contributed to network management activities such as setting up and maintaining local area networks (LANs) and wide area networks (WANs).
- Technical Support: Provided technical support to users, including troubleshooting hardware and software issues, installing and updating software applications, and resolving IT-related problems in a timely manner.
- Security Management: Assisted in implementing and maintaining security measures to protect systems, networks, and data from unauthorized access or cyber threats.
- Project Assistance: Supported IT projects by assisting in project planning, execution, and monitoring.
- Training and Knowledge Transfer: Participated in training sessions and workshops to enhance technical skills and knowledge in areas such as software development, system administration, and cybersecurity.
Education
Certificate - Cloud And Network Security
Cyber Shujaa
Nairobi 01.2026 - 04.2026
Bachelor of Science - Information Technology
Kabarak University
Nakuru04.2024
Kenya Certificate of Secondary Education -
Hema High School
Kisii11.2019
Kenya Certificate of Primary Education -
AEF Rueben Primary School
Nairobi11.2015
Skills
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
- Network administration
- Printer support
- End-user training
- System configuration
- Wireless networking
- Data backup management
- Advanced troubleshooting
- Technical support
- Issue troubleshooting
- Incident tracking
- System diagnostics
- User support
- Hardware troubleshooting
- Analytical thinking
- Active listening
- System administration
- Access issue resolution
- Network configuration
Industrial Attachment
Industrial Attachment – Keroka Technical Training Institute | May 2023 – Aug 2023
During my industrial attachment, I gained hands-on experience in system administration, network management, technical support, and cybersecurity. I assisted in installing, configuring, and maintaining computer systems and servers, while also contributing to the setup and maintenance of local and wide area networks. I provided technical support to users by troubleshooting hardware and software issues and ensuring smooth software updates. Additionally, I participated in implementing security measures to protect systems and data, supported IT project planning and execution, and attended training sessions to enhance my knowledge in software development, system administration, and cybersecurity.
This experience allowed me to develop practical IT skills, strengthen problem-solving abilities, and understand professional work environments in the technology sector.
Accomplishments
- Increased number of resolved job tickets by 90% over previous year.
- Collaborated with team of 6 in the development of Technology Improvements at Indigo Cowork Space .
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Information Systems Audit and Control Association(ISACA)
Languages
English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)
Quote
Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy
Timeline
Certificate - Cloud And Network Security
Cyber Shujaa
01.2026 - 04.2026
IT Technical Support Specialist
Indigo Cowork Space
07.2025 - Current
IT Support Specialist
Gitech Computer Systems
05.2024 - 06.2025
Industrial Trainee
Keroka Technical Training Institute
05.2023 - 08.2023
Bachelor of Science - Information Technology
Kabarak University
Kenya Certificate of Secondary Education -
Hema High School
Kenya Certificate of Primary Education -
AEF Rueben Primary School