Summary
Overview
Work History
Education
Skills
Interests
Referees
Timeline
Volunteer
Omwirikha Bright

Omwirikha Bright

Restaurant Supervisor
Nairobi,Nairobi

Summary

I am an experienced individual, leading team members on-time job completion, assign tasks, train employees, provide feedback, mediate interpersonal conflicts, while providing practical solutions to drive team and organizational success and implement company procedures. I pride myself in excellent communication and listening skills, provide leadership and vision which drives teams to meet goals. I am as well a quick-thinking leader recognized for success in guiding teams and boosting performance, as well as highly effective and knowledgeable in process improvement and inventory control.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Supervisor/Customer Service

Artcaffe Coffee and Bakery
05.2019 - Current
  • Achieved results by working with staff to meet established targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Bartender/Connoisseur

Wine Life
08.2020 - 09.2021
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Followed strict recipes and drink measurements to minimize product used.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Brand Ambassador Guinness Superfan Project

Trublaq Limited
Nairobi
03.2019 - 05.2019
  • Assisted with day-to-day operations, working efficiently and productively with all team members to meet and exceed targets.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down complex problems, evaluate solutions and improve operations as well as provided exceptional service.
  • Cultivated interpersonal skills by building positive relationships with others.

Sales Agent

Indo Africa Finance
Nairobi
02.2019 - 05.2019
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Proactively identified solutions for customers experiencing credit issues.
  • Monitored pipelines to track and log status of loans.
  • Evaluated loan requests and documents to verify accuracy and completeness.

Business and Mathematics Teacher/Field Hockey Coach

Eshitari Secondary School
Bukura
06.2018 - 01.2019
  • Utilized various coaching models and techniques to maximize students success.
  • Trained students in proper use of equipment for safety and maximum results.
  • Researched latest industry trends and developments to keep abreast of best practices.
  • Facilitated group coaching sessions and provided individual coaching support.

Procurement Intern/ Trainee

ASAP Information Services Limited
Nairobi
07.2017 - 12.2017
  • Was responsible for the recording purchase orders, purchase requisitions, quotations etc and dispatching them to the finance department for payment.
  • Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
  • Researched and shopped competitors to maintain accurate and up-to-date knowledge of market conditions(Prequalification.)
  • Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.

Student Industrial Attachment/Internship Student

Kenya Power Company
Eldoret
05.2016 - 08.2016
  • Actively participated in the procurement of office material and services such as Security and cleaning services.
  • Was responsible for the recording of purchase orders, purchase requisition, quotations etc.
  • Sorted, organized, and maintained files.
  • Dispatch of LPOs to the finance department for payment.
  • Raising of Purchase Requisitions, purchase orders and Quotations.
  • Participating in the tender opening committee when called upon.

Education

Purchasing and Supplies/Procurement and Logistics

University of Kabianga
Kericho, Kenya
09.2013 - 11.2017

The Kenya Certificate of Secondary School Education -

Musingu School
01.2010 - 04.2012

Skills

    Customer service and engagement

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Interests

Playing chess and solving puzzles

Playing Field Hockey

Referees

1. Coroline Mukai                      

    Restaurant and Bar Manager

    Wine Life.

    Gigiri, Nairobi.

    +254710717453 

2. Valentine Opembe

     Director 

     ASAP Information Services 

     +254717175919

     P.O. BOX 36226-00200

     Nairobi.

3. Bernard Shisekana Ndonga

     Restaurant Manager

     Artcaffe Coffee and Bakery

     +254704839804

      Nairobi

  

Timeline

Bartender/Connoisseur

Wine Life
08.2020 - 09.2021

Supervisor/Customer Service

Artcaffe Coffee and Bakery
05.2019 - Current

Brand Ambassador Guinness Superfan Project

Trublaq Limited
03.2019 - 05.2019

Sales Agent

Indo Africa Finance
02.2019 - 05.2019

Business and Mathematics Teacher/Field Hockey Coach

Eshitari Secondary School
06.2018 - 01.2019

Procurement Intern/ Trainee

ASAP Information Services Limited
07.2017 - 12.2017

Student Industrial Attachment/Internship Student

Kenya Power Company
05.2016 - 08.2016

Purchasing and Supplies/Procurement and Logistics

University of Kabianga
09.2013 - 11.2017

The Kenya Certificate of Secondary School Education -

Musingu School
01.2010 - 04.2012

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Omwirikha BrightRestaurant Supervisor