Playing chess and solving puzzles
Omwirikha Bright
Restaurant Supervisor
Nairobi,Nairobi
Summary
I am an experienced individual, leading team members on-time job completion, assign tasks, train employees, provide feedback, mediate interpersonal conflicts, while providing practical solutions to drive team and organizational success and implement company procedures. I pride myself in excellent communication and listening skills, provide leadership and vision which drives teams to meet goals. I am as well a quick-thinking leader recognized for success in guiding teams and boosting performance, as well as highly effective and knowledgeable in process improvement and inventory control.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Supervisor/Customer Service
Artcaffe Coffee and Bakery
05.2019 - Current
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
- Solicited customer feedback to identify and improve on areas of weakness.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Bartender/Connoisseur
Wine Life
08.2020 - 09.2021
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Brand Ambassador Guinness Superfan Project
Trublaq Limited
Nairobi
03.2019 - 05.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members to meet and exceed targets.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down complex problems, evaluate solutions and improve operations as well as provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
Sales Agent
Indo Africa Finance
Nairobi
02.2019 - 05.2019
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Assessed loan portfolios for compliance with underwriting policies.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
- Proactively identified solutions for customers experiencing credit issues.
- Monitored pipelines to track and log status of loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
Business and Mathematics Teacher/Field Hockey Coach
Eshitari Secondary School
Bukura
06.2018 - 01.2019
- Utilized various coaching models and techniques to maximize students success.
- Trained students in proper use of equipment for safety and maximum results.
- Researched latest industry trends and developments to keep abreast of best practices.
- Facilitated group coaching sessions and provided individual coaching support.
Procurement Intern/ Trainee
ASAP Information Services Limited
Nairobi
07.2017 - 12.2017
- Was responsible for the recording purchase orders, purchase requisitions, quotations etc and dispatching them to the finance department for payment.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Researched and shopped competitors to maintain accurate and up-to-date knowledge of market conditions(Prequalification.)
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
Student Industrial Attachment/Internship Student
Kenya Power Company
Eldoret
05.2016 - 08.2016
- Actively participated in the procurement of office material and services such as Security and cleaning services.
- Was responsible for the recording of purchase orders, purchase requisition, quotations etc.
- Sorted, organized, and maintained files.
- Dispatch of LPOs to the finance department for payment.
- Raising of Purchase Requisitions, purchase orders and Quotations.
- Participating in the tender opening committee when called upon.
Education
Purchasing and Supplies/Procurement and Logistics
University of Kabianga
Kericho, Kenya 09.2013 - 11.2017
The Kenya Certificate of Secondary School Education -
Musingu School
01.2010 - 04.2012
Skills
Customer service and engagement
Food service efficiency
Wine Service Management
Interests
Playing Field Hockey
Referees
1. Coroline Mukai
Restaurant and Bar Manager
Wine Life.
Gigiri, Nairobi.
+254710717453
2. Valentine Opembe
Director
ASAP Information Services
+254717175919
P.O. BOX 36226-00200
Nairobi.
3. Bernard Shisekana Ndonga
Restaurant Manager
Artcaffe Coffee and Bakery
+254704839804
Nairobi
Timeline
Bartender/Connoisseur
Wine Life
08.2020 - 09.2021
Supervisor/Customer Service
Artcaffe Coffee and Bakery
05.2019 - Current
Brand Ambassador Guinness Superfan Project
Trublaq Limited
03.2019 - 05.2019
Sales Agent
Indo Africa Finance
02.2019 - 05.2019
Business and Mathematics Teacher/Field Hockey Coach
Eshitari Secondary School
06.2018 - 01.2019
Procurement Intern/ Trainee
ASAP Information Services Limited
07.2017 - 12.2017
Student Industrial Attachment/Internship Student
Kenya Power Company
05.2016 - 08.2016
Purchasing and Supplies/Procurement and Logistics
University of Kabianga
09.2013 - 11.2017
The Kenya Certificate of Secondary School Education -
Musingu School
01.2010 - 04.2012