Omondi Steve Micha
Kitchen Steward
Nairobi
Summary
I am energetic, customer focused and highly adaptable hospitality professional seeking a market host position. I am passionate about delivering exceptional guest experience in a multicultural environment through team work, excellent communication skills and a proactive attitude. I thrive in fast-paced settings and very much committed to upholding the highest standards of service excellence, safety and professionalism at work.
I am a dedicated and hardworking individual who is ready to contribute to exceptional customer service skills, promote on board retail experience and create a welcoming atmosphere for guests from diverse cultural backgrounds while growing professionally with the cruise hospitality industry. I have the proven ability to engage the public, support company operations and provide high quality services in a busy environment.
Overview
2
2
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Customer service assistant and cashier
Jazasupermarkets
06.2025 - Current
- Processed sales by scanning the products, handled payments such as accepting cash, credit cards and mobile wallets, accurately providing change for cash transactions and ensuring the register remained balanced.
- Welcomed customers warmly, answering product questions, and providing recommendations as well as promoting loyalty programs, special offers.
- Addressed customer concerns, handled and escalated complaints to supervisors and resolved issues ensuring customer satisfaction.
- Balanced the till by counting the cash at the start (float) and end of shift to ensure accuracy and reported any discrepancies.
- Assisted with restocking shelves, date rotation of products and cleaning the immediate work area ensuring cleanliness while still monitoring inventory levels and reported when items are low or damaged.
- Meticulous while at the till avoiding errors in pricing, payments and inventory.
- Collaborated with team members to achieve the daily sales target
- Took part in the regular company stock takes.
- Retained loyal customers through consistent delivery of high quality services that exceeded expectations.
- Maintained a zero-discrepancy record having process over 150 daily transactions with a 99.9% accuracy rate, maintaining a balanced cash drawer.
- Managed high volume customer traffic during peak hours and holidays without compromising transaction accuracy.
- Efficiently handled over KSH 100,000 in cash, credit and debit payments each shift, consistently balancing the register within a KSH 5 to KSH 20 variance.
- Built a strong rapport with regular customers, leading to increased repeat business and positive word of mouth reputation.
- Mentored and trained 3+ new cashiers on POS system, company protocols, and customer service techniques, improving their efficiency.
Kitchen Steward
Radisson Blu Hotel & Residence
12.2024 - 06.2025
- Operated industrial dishwashers, washed pots, pans, utensils and serving equipment by both hand and machine.
- Cleaned and sanitized food processing areas, walk-in fridges, freezers, preparation tables and walls as well as sweeping and moping kitchen floors walk-in coolers and service area maintaining dry and slip-free conditions.
- Performed deep cleaning of kitchen equipment, including ovens, grills, fryers, exhaust hoods and drains on scheduled basis.
- Safely handled, mixed and used cleaning chemicals adhering to Safety Data Sheets and local safety regulations.
- Emptied kitchen trash cans and skips, transported garbage to designated dumpsters and cleaned garbage bins and properly disposed of broken crockery and glass.
- Assisted with receiving, moving and storing food and cleaning supplies using the First-In-First-Out method and returned all cleaned pots, pans and utensils to their proper storage locations ensuring an organised kitchen.
- Assisted in setting up banquet buffets, service stations and special events and inspected the cooking equipment for malfunctions and reported to the chief steward.
- Occasionally assisted chefs in basic prep work such as washing, peeling, and cutting vegetables.
- Adhered to all Hazard Analysis Critical Control Point protocols ensuring food safety while still ensuring dishwashers reach proper temperatures for washing, rinsing and sanitising.
- I developed and maintained positive working relationships with my fellow workmates to reach common goals and collaborated well with the front-of house staff well.
- Recognised as employee of the month for exceptional dedication and maintaining high standards.
- Maintained 100% attendance and punctuality records while working demanding, high pressure and overnight shifts
- Reduced breakage cost of crockery and glassware by using safer stacking and handling protocols.
- Assisted with daily mise-en-place and food preparation(peeling, washing) decreasing prep time during rush hours.
- Cut overall cleaning time through improved organisation of cleaning tasks and proactive machine maintenance.
Laundry and dry cleaning attendant
The Monarch hotel
07.2024 - 11.2024
- Consistently achieved desired results in stain removal treatments using appropriate chemicals and pre-treatment methods based on fabric composition.
- Ensured optimal fabric care by selecting the appropriate cleaning method of each garment based on its composition and care label instructions.
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Reduced garment damage rates by carefully inspecting items for stains or damages before processing.
- Safeguarded client satisfaction with meticulous attention to detail during the ironing pressing phase, resulting in wrinkle-free garments that met high quality standards.
- Assisted in loading and unloading customer laundry items.
- Cleaned machine filters and lubricated equipment.
- Successfully washed, dried, folded and ironed hundreds of linens daily ensuring a consistent, uninterrupted supply for customers.
- Achieved a high success rate in stain removal by expertly identifying fabric types and applying appropriate chemical treatments, reducing linen replacement cost.
- Received high, positive guest feedback for prompt, professional handling of laundry requests, including express services.
- Assisted team members during high occupancy periods to meet tight deadlines.
Education
Diploma - Business Administration
Gretsa University
Thika01.2024
Skills
- Customer service excellence
- A warm and engaging personality with strong interpersonal skills
- Ability to anticipate guest needs and exceed expectations
- Conflict resolution and proper complaint handling skills
- Guest interaction and relationship building
- Retail and sales support
- Proper product promotion and upwelling techniques
- Cash handling and POS system operations
Accomplishments
- Successfully washed, dried, folded and ironed hundreds of linens daily ensuring a consistent, uninterrupted supply for customers.
- Achieved a high success rate in stain removal by expertly identifying fabric types and applying appropriate chemical treatments, reducing linen replacement cost.
- Received high, positive guest feedback for prompt, professional handling of laundry requests, including express services.
- Assisted team members during high occupancy periods to meet tight deadlines.
- Recognised as employee of the month for exceptional dedication and maintaining high standards.
- Maintained 100% attendance and punctuality records while working demanding, high pressure and overnight shifts
- Reduced breakage cost of crockery and glassware by using safer stacking and handling protocols.
- Assisted with daily mise-en-place and food preparation(peeling, washing) decreasing prep time during rush hours.
- Cut overall cleaning time through improved organisation of cleaning tasks and proactive machine maintenance.
- Maintained a zero-discrepancy record having process over 150 daily transactions with a 99.9% accuracy rate, maintaining a balanced cash drawer.
- Managed high volume customer traffic during peak hours and holidays without compromising transaction accuracy.
- Efficiently handled over KSH 100,000 in cash, credit and debit payments each shift, consistently balancing the register within a KSH 5 to KSH 20 variance.
- Built a strong rapport with regular customers, leading to increased repeat business and positive word of mouth reputation.
- Mentored and trained 3+ new cashiers on POS system, company protocols, and customer service techniques, improving their efficiency.
Certification
I have knowledge in basic First Aid
Interests
Community volunteering, Team sports and fitness, Travelling and cultural exchange
PERSONAL ATTRIBUTES
- Energetic and enthusiastic
- Quick learner and adaptable to new environments
- I am positive and have a solution oriented mindset
Timeline
Customer service assistant and cashier
Jazasupermarkets
06.2025 - Current
Kitchen Steward
Radisson Blu Hotel & Residence
12.2024 - 06.2025
Laundry and dry cleaning attendant
The Monarch hotel
07.2024 - 11.2024
Diploma - Business Administration
Gretsa University