Ombehetsi Alga Gulali
Nairobi
Summary
Results-driven professional with over 6 years of experience in business development, sales support, customer service, procurement coordination, and administrative operations. Proven ability to support business growth, manage client relationships, and ensure efficient delivery of operational and service processes. Strong capability in handling client communication, coordinating tasks, maintaining accurate records, and improving workflow efficiency. Brings a practical, solutions-oriented approach with the ability to adapt quickly to new roles and deliver consistent results in dynamic work environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Nairobi County Council
Nairobi
09.2019 - 01.2021
- Provided administrative and clerical support across departmental operations.
- Maintained filing systems, records, and office documentation.
- Coordinated schedules, meetings, and daily office activities.
- Supported communication and reporting between departments.
- Assisted in general office operations and workflow coordination.
Customer Service Representative / Dispatch Officer
Crystal Adhesives Limited
Nairobi
01.2021 - 02.2022
- Handled customer inquiries and provided timely support and issue resolution.
- Coordinated dispatch operations to ensure timely delivery of orders.
- Maintained inventory records and assisted in stock management reporting.
- Supported order tracking and communication between customers and internal teams.
- Assisted in improving customer satisfaction through effective service delivery.
Acquisition Agent
Eezy Cars
Nairobi
07.2022 - 01.2024
- Supported vehicle acquisition processes including sourcing, negotiation, and documentation.
- Maintained supplier relationships and assisted in ensuring timely delivery of vehicles.
- Conducted market research to support pricing and acquisition decisions.
- Ensured proper record keeping and compliance with acquisition procedures.
- Assisted in coordination between suppliers and internal teams.
Sales Executive
Mahiga Homes Ltd
Nairobi
07.2024 - 02.2025
- Managed client inquiries and provided support throughout the sales process.
- Maintained structured follow-up of leads to ensure consistent client engagement.
- Assisted in closing property sales through client communication and coordination.
- Supported marketing activities by engaging potential clients and generating interest.
- Prepared basic sales reports and maintained updated client records.
Business Development Executive
Merican Limited
Nairobi
04.2025 - Current
- Support business development activities by identifying opportunities and maintaining client relationships across key sectors.
- Prepare proposals, quotations, and presentations to support client engagement and business growth.
- Coordinate with internal teams to ensure timely delivery of client requirements and services.
- Conduct market research and competitor analysis to support decision-making and pricing strategies.
- Maintain accurate records of client interactions, follow-ups, and business opportunities.
Education
Bachelor of Business Administration (BBA) - Information Technology
Maseno University
Skills
- Business Development & Sales Support
- Customer Service & Client Relationship Management
- Account Management & Client Coordination
- Administrative Support & Office Operations
- Procurement & Vendor Coordination
- Operations Coordination & Process Support
- Lead Handling & Pipeline Management
- Data Entry, Reporting & Record Management
- Contract Support & Documentation
- Inventory & Dispatch Coordination
- CRM Systems & Database Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- QuickBooks & Tally (Basic Accounting Support)
- Communication & Stakeholder Engagement
- Team Collaboration & Task Coordination
Websites
Accomplishments
- Achieved a 98% customer satisfaction rate through consistent service delivery and effective issue resolution.
- Improved operational performance by enhancing follow-up processes, coordination, and client engagement workflows.
- Reduced onboarding and training time by 40% through structured mentorship and process improvement initiatives.
- Improved data accuracy and lead handling efficiency through structured evaluation and tracking systems (BANT framework application).
Languages
English
Swahili
References
Available upon request
Timeline
Business Development Executive
Merican Limited
04.2025 - Current
Sales Executive
Mahiga Homes Ltd
07.2024 - 02.2025
Acquisition Agent
Eezy Cars
07.2022 - 01.2024
Customer Service Representative / Dispatch Officer
Crystal Adhesives Limited
01.2021 - 02.2022
Administrative Assistant
Nairobi County Council
09.2019 - 01.2021
Bachelor of Business Administration (BBA) - Information Technology
Maseno University