Omar Abubakar
Mombasa, Mombasa District
Summary
I boast in my expertise to exceed customer satisfaction as well as increasing revenue for the company I work for. I take pride in my interpersonal skills, communication skills as well as my technical expertise. I am a customer relations-based professional who enjoys the challenges of high-level strategy formulation as well as problem solving. Have strong passion for new initiatives, seeking to improve systems and processes. This has made me dependable assets whose expertise many companies depend on.
Overview
15
15
years of professional experience
Work History
Guest Experience Manager
Faena Hotel Miami Beach
10.2024 - 10.2025
- Company Overview: The Faena Miami Beach is well known for the most adorable art and culture located in the heart of Miami beach and the first hotel to receive 5-star award by the Forbes Standards.
- As an experience manager was responsible to resolve complaints or concerns quickly and professionally.
- Coordinate with housekeeping, front desk, and food & beverage teams to ensure service standards are met.
- Oversee the execution of special requests and personalized experiences.
- Develop and implement guest service protocols and improvement strategies.
- Plan and manage guest engagement activities or events.
- Collaborate with management on long-term customer experience strategy.
Front Office Coach/ Supervisor
The Address Downtown Dubai (Emaar Hospitality Group)
03.2022 - 06.2024
- Company Overview: The Address Downtown Dubai is an iconic flagship hotel in Dubai and a leading awards winning five-star Hotels in Dubai.
- As a guest service supervisor, I played a leading role in assisting clients with their check in and checkout process and resolving their queries.
- Actively involved in training staff members in the front office department.
- I acted as an interdepartmental link, aiding effective communication between main departments such as reservations and accounting.
- Carried out main accounting functions such as closing guests’ folios and reconciling invoices.
- Engaged in generating reports for management use, correcting errors and highlighting important areas of reporting.
- Actively involved in arranging guests’ excursions, airport transfers, desert safaris, restaurant bookings and other arrangements.
Guest Services Supervisor
The Address Dubai Marina (Emaar Hospitality Group)
08.2016 - 03.2020
- As a guest service supervisor, I played a leading role in assisting clients with their check in and checkout process and resolving their queries.
- I acted as an interdepartmental link, aiding effective communication between main departments such as reservations and accounting.
- Carried out main accounting functions such as closing guests’ folios and reconciling customer invoices in preparation for the final creation of statements of accounts.
Guest Services Agent
Fairmont Hotel Dubai
02.2015 - 06.2016
- Company Overview: Fairmont hotel is one of the leading chain of hotels in the world
- As part of a preopening team I was actively involved in the crafting of Standard operating procedures
- Chosen to be a receptionist responsible for all the royal families check in and check out.
- Effectively helped in training the team on all front office activities
- Participated in enrolling guests for Fairmont Presidents Club Membership.
- Assisting guests in making booking of restaurants or any other activities in Dubai
Receptionist
Crowne Plaza Dubai Deira
08.2012 - 02.2015
Security Officer
Crown Plaza Deira
02.2011 - 08.2012
Education
High School Diploma -
Khamis High School
11-2007
Skills
- Excellent interpersonal skills
- Mid-level strategy formulation
- Communication skills
- Train the trainer expertise
- Problem solving
- Hotel Reception and reservation systems
- Innovative, able to bring new ideas
- Multitasking
- Customer relations
- Ability to work under pressure
- Technical skills, MS Office, Fidelio, OPERA Property Management System
Hobbies and Interests
Working out in the gym, Swimming
Training
- First aid Training
- Evacuation and Fire Drills
- Computer trainings
- Personal development Plans
- LQA- Quality Assurance for Luxury Hospitality
- TSA Front Desk Up selling skills
- Forbes Hospitality.
Timeline
Guest Experience Manager
Faena Hotel Miami Beach
10.2024 - 10.2025
Front Office Coach/ Supervisor
The Address Downtown Dubai (Emaar Hospitality Group)
03.2022 - 06.2024
Guest Services Supervisor
The Address Dubai Marina (Emaar Hospitality Group)
08.2016 - 03.2020
Guest Services Agent
Fairmont Hotel Dubai
02.2015 - 06.2016
Receptionist
Crowne Plaza Dubai Deira
08.2012 - 02.2015
Security Officer
Crown Plaza Deira
02.2011 - 08.2012
High School Diploma -
Khamis High School