Coordinations in working fields
omar abio
Sales And Business, Agro-Plantation And Farming
Hola,Hola
Summary
Dynamic Assistant Manager with a proven track record at Masalani Airstrip, excelling in operations management and team leadership. Enhanced customer satisfaction through effective conflict resolution and improved sales revenue by empowering staff. Skilled in project management and fostering a collaborative environment, driving significant business growth and employee retention.
Overview
4
4
years of professional experience
1
1
Certification
1
1
Language
Work History
Assistant Manager
Masalani Airstrip
04.2025 - 10.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Selling Supervisor
Salim's Collection
01.2022 - 03.2024
- Implemented loss prevention strategies, reducing shrinkage rates significantly throughout tenure as Selling Supervisor.
- Empowered staff members through continuous professional development opportunities tailored to individual strengths.
- Managed inventory control, ensuring adequate stock levels to maximize sales while minimizing overstock waste.
- Increased sales revenue by effectively training and managing a team of top-performing sales associates.
- Promoted brand loyalty programs to enhance customer engagement and drive repeat business opportunities.
- Maintained compliance with company policies, procedures, and safety guidelines across all aspects of store operations.
- Enhanced customer satisfaction with attentive service, addressing concerns promptly and professionally.
- Exceeded sales goals through proactive coaching, providing constructive feedback to the team on performance metrics.
- Improved store operations efficiency by streamlining processes and delegating tasks appropriately among team members.
- Developed new business opportunities by actively engaging with customers and identifying their needs for tailored solutions.
- Conducted regular performance reviews, setting clear expectations for growth and improvement within the sales team.
- Achieved quarterly targets consistently by monitoring team progress against established goals regularly.
- Created a positive work environment, fostering strong teamwork and maintaining high employee retention rates.
- Prioritized efficient time management within the team, ensuring tasks were completed on schedule and customer needs were met promptly.
- Collaborated with other department supervisors to optimize cross-functional communication for overall store success.
- Coordinated special events and promotions to boost store visibility in the community and generate increased sales potential.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Education
High School Diploma -
Mombasa Campus
MombasaSkills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Team motivation
Employee scheduling
Recruiting and interviewing
Customer relations
Customer service
Goal setting
Project management abilities
Staff supervision
Staff management
Business development
Sales strategies
Sales growth
Sales reporting
Accomplishments
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
Software
Certification
Having at least a time for studying
Interests
Resting time
Timeline
Assistant Manager
Masalani Airstrip
04.2025 - 10.2025
Selling Supervisor
Salim's Collection
01.2022 - 03.2024
High School Diploma -
Mombasa Campus