Omar Abdulrahim
I.T
Mombasa,Coast
Summary
Insightful Information Technology Manager with 17 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
17
17
years of professional experience
25
25
years of post-secondary education
3
3
Languages
Work History
I.T Manager
Vipingo Industries Ltd
Mombasa
06.2022 - Current
- Lead large IT projects, including the design and deployment of new IT systems and services
- Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
- Help define IT infrastructure strategy, architecture, and processes
- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
- Assess vendors and develop test strategies for new hardware and software
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated technical training and personal development classes for staff members.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Customized and repaired technology based on staff requests.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Troubleshoot hardware and software issues related to internal IT
- Lead large IT projects, including the design and deployment of new IT systems and services
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Help define IT infrastructure strategy, architecture, and processes
- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
- Assess vendors and develop test strategies for new hardware and software
- Troubleshoot hardware and software issues related to internal IT
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Head of Technical Services
Interpel Investments Ltd
Mombasa
11.2014 - 11.2019
- Communicated regularly with customers concerning data exchange and technology integration.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Server, Desktops, Laptops and printers installation and repair.
Head of Technical Office
Pwani Tech Ltd
Mombasa
07.2009 - 11.2009
- Created organized filing system to manage department documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Created reports, presentations and other materials for executive staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Coordinated office events, seminars and meetings for staff and clients.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Built and managed processes for tracking and monitoring department performance.
Information Technology Specialist
Space Technologies Computer
Mombasa
05.2008 - 06.2009
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Set up network profiles, security permissions and file sharing systems.
- Identified potential sales and cross-selling opportunities and planned supplies.
- Facilitated best user experience through continuous support and communication of system changes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Communicated regularly with customers concerning data exchange and technology integration.
- Liaised effectively with others to promote ongoing network design, reevaluation and optimization, scaling with company growth.
- Drafted and distributed training manuals for devices used by various Clients.
- Researched product and issue resolution tactics to address customer concerns.
- Attended regular client meetings to report project progress and address questions.
- Coached and trained end-users on functions, features and basic troubleshooting of software.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to client's technical support needs.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Computer Technician
Technopoint (K) Ltd
Mombasa
03.2007 - 04.2008
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Set up and maintained user accounts and client access.
- Recovered critical information from data back ups to restore functionality.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Installed and maintained automated teller machines in retail stores.
- Performed maintenance duties and safely handled chemicals and solutions.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Evaluated systems according to predetermined checklist and noted issues.
- Generated reports for customer service issues and repair records.
- Inspected and tested faulty circuit boards and microprocessors.
- Updated and replaced outdated drivers and software for computers and office machines.
- Trained customer employees and managers on machine use and maintenance.
- Serviced I.T equipments for expedient repair and minimal downtime.
- Documented changes and actions in computer-based tracking system.
- Restored data on computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Developed detailed maintenance schedules for I.T equipmentS to maximize equipment lifetimes.
- Adhered to safety protocols and policies to reduce workplace hazards.
Computer Technician
Dotnet Computers
Mombasa
04.2006 - 02.2007
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Implemented internal quality standards to secure electronic records integrity.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Set up and maintained user accounts and client access.
- Facilitated maintenance team training procedures to align with company standards.
- Streamlined computer repair processes to minimize day-to-day downtime and increase overall productivity.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Developed detailed maintenance schedules for I.T equipments to maximize equipment lifetimes.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Assisted customers with technical support inquiries.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Restored data on computers and office machines.
- Documented changes and actions in computer-based tracking system.
- Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
- Trained customer employees and managers on machine use and maintenance.
- Updated and replaced outdated drivers and software for computers and office machines.
- Inspected and tested faulty circuit boards and microprocessors.
- Demonstrated increased knowledge of company products and equipment.
- Generated reports for customer service issues and repair records.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Performed maintenance duties and safely handled chemicals and solutions.
- Installed and maintained automated teller machines in retail stores.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Recovered critical information from data back ups to restore functionality.
Education
Certificate - Computer Maintenance And Networking
Technical University of Mombasa
Mombasa, Kenya 11.2005 - 11.2006
Certificate - Computer Packages
Dotnet Computers College
Mombasa, Kenya 12.2005 - 02.2023
Kenya Certificate of Secondary Education (K.C.S.E) - Kenya Certificate of Secondary Education
Tudor Day Secondary School
Mombasa, Kenya 01.2002 - 11.2005
Kenya Certificate of Primary Education (K.C.P.E) - Kenya Certificate of Primary Education
Abu Hureirah Primary School
Mombasa, Kenya 02.1999 - 11.2001
Skills
Documentation and reporting
undefinedSwimming, Travelling and Basket ball
Like travelling to different regions round the globe, to get definitions of new things and technology that people from different cultures use.
Referees
1. Mr.Hassan Daud
I.T Manager
Interpel Investments LTD
+254 721-292848
hassan@interpel.co.ke
Mombasa
2. Mr.Tawfiq Said Mohammed
I.T Manager
Technopoint (K) Ltd
+254 722-321399
Mombasa
3. Miss. Sauda Mohammad Kheir
Human Resource Manager
Vipingo Industries Ltd
+254 742-600600
+254 741-769895
Kilifi
Timeline
I.T Manager
Vipingo Industries Ltd
06.2022 - Current
Head of Technical Services
Interpel Investments Ltd
11.2014 - 11.2019
Head of Technical Office
Pwani Tech Ltd
07.2009 - 11.2009
Information Technology Specialist
Space Technologies Computer
05.2008 - 06.2009
Computer Technician
Technopoint (K) Ltd
03.2007 - 04.2008
Computer Technician
Dotnet Computers
04.2006 - 02.2007
Certificate - Computer Packages
Dotnet Computers College
12.2005 - 02.2023
Certificate - Computer Maintenance And Networking
Technical University of Mombasa
11.2005 - 11.2006
Kenya Certificate of Secondary Education (K.C.S.E) - Kenya Certificate of Secondary Education
Tudor Day Secondary School
01.2002 - 11.2005
Kenya Certificate of Primary Education (K.C.P.E) - Kenya Certificate of Primary Education
Abu Hureirah Primary School
02.1999 - 11.2001
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