Olivia Kimani
Executive Virtual Assistant
Nairobi
Summary
Versatile Executive Assistant with a strong background in administration and customer service. Skilled in calendar and travel management, document organization, CRM systems, and client communication. Proficient in tools such as Google Workspace, Microsoft Office, and Zoom. Known for strong organizational skills, problem-solving abilities, and a service-oriented mindset grounded in integrity and dedication. Committed to improving accuracy and efficiency through well-maintained processes, with a focus on time management, attention to detail, and reliable support.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Freelance Virtual Assistant
Freelance
01.2025 - Current
- Provide remote admin and executive support to small businesses, ensuring organized and reliable operations.
- Manage calendars, meetings, and follow-ups via Google Calendar and Outlook.
- Coordinate travel, emails, documents, and daily tasks to support workflow.
- Use Google Workspace, Microsoft Office, and Zoom for efficient task and communication management.
- Monitor emails, organized inbox, and prioritize messages for clients.
- Prepare reports, presentations, and maintain well-organized records.
- Known for adaptability, attention to detail, and delivering timely, high-quality results.
Productivity Assistant
Prialto
01.2024 - 11.2024
- Implemented a zero-inbox policy using Gmail and Google Workspace, improving email turnaround time and overall efficiency.
- Managed multiple projects with 100% on-time delivery and goal alignment, leveraging tools like Trello, Asana, and Slack for team coordination.
- Maintained and updated CRM tools such as HubSpot and Salesforce, improving data accuracy and client engagement.
- Streamlined scheduling and calendar management through Google Calendar, Calendly, and Outlook, enhancing executive time use.
- Coordinated over 50 travel arrangements using platforms like Travelocity, Google Flights, and Expensify, achieving cost savings through smart booking.
Front Office Receptionist
Jodan College of Technology
02.2023 - 12.2023
- Handled 50+ daily calls, ensuring timely and accurate enquiry resolution.
- Coordinated calendars and lessons, reducing scheduling conflicts.
- Maintained staff and student databases with high accuracy and confidentiality.
- Assisted 200+ guests monthly, contributing to improved customer satisfaction.
- Improved office organisation and filing systems, enhancing efficiency and access to records.
Cashier and Assistant Accountant
Damco Pharmaceuticals Limited
02.2023 - 12.2023
- Processed daily payments with zero discrepancies, ensuring smooth financial operations.
- Managed cash handling, petty cash, and banking transactions with full accuracy and compliance.
- Collaborated on sales and expense reporting, improving reconciliation efficiency.
- Supported sales strategy implementation, contributing to increased sales and retention.
Travel Consultant and Personal Assistant
Ziara Heritage Limited
03.2021 - 12.2022
- Provided personalised travel consultations, increasing repeat customers and referrals by 30%.
- Managed over 50 trips, securing savings of 10-20% on flights, hotels, and car rentals.
- Streamlined client quotations, reducing turnaround time by 40%.
- Maintained client and employee databases with 99% accuracy, ensuring confidentiality.
- Managed overseas orders and shipping schedules, reducing delivery errors by 20%.
Office Administrator
Magic Colors Limited
03.2018 - 10.2019
- Managed administrative tasks, ensuring supply availability and reducing discrepancies.
- Processed 100+ orders monthly, ensuring on-time delivery and satisfaction.
- Supervised branches, improving efficiency and productivity.
- Managed employee database, addressing grievances and retention.
- Introduced a digital filing system, enhancing efficiency.
- Handled office correspondence, ensuring prompt communication.
Sales Administrator
Rhombus Concrete Limited
09.2016 - 07.2017
- Led sales team, boosting revenue by 15% through improved tools and resources.
- Developed Access database, enhancing lead management and increasing sales by 20%.
- Coordinated weekly meetings, improving collaboration and conversion rates.
- Provided after-sales support, ensuring on-time delivery and increased retention.
- Managed social media, increasing engagement and driving product promotion.
- Acted as liaison in reps’ absence, maintaining seamless client communication.
Education
Bachelor of Commerce - Finance
Jomo Kenyatta University of Agriculture and Technology
01.2018 - 12.2020
Diploma in Business Management - undefined
Mount Kenya University
05.2012 - 12.2013
Skills
- Excellent Verbal and written communication skills
- Strong organizational skills
- Time management skills
- Problem solving skills
- CRM Management
- Interpersonal skills
- Attention to detail
- Adaptability
- Customer support
Interests
Swimming
Networking
Traveling
Reading
Community service
Timeline
Freelance Virtual Assistant
Freelance
01.2025 - Current
Productivity Assistant
Prialto
01.2024 - 11.2024
Front Office Receptionist
Jodan College of Technology
02.2023 - 12.2023
Cashier and Assistant Accountant
Damco Pharmaceuticals Limited
02.2023 - 12.2023
Travel Consultant and Personal Assistant
Ziara Heritage Limited
03.2021 - 12.2022
Office Administrator
Magic Colors Limited
03.2018 - 10.2019
Bachelor of Commerce - Finance
Jomo Kenyatta University of Agriculture and Technology
01.2018 - 12.2020
Sales Administrator
Rhombus Concrete Limited
09.2016 - 07.2017
Diploma in Business Management - undefined
Mount Kenya University
05.2012 - 12.2013
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