OLIVIA CHEPKOECH RONO
Nairobi
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Independent Financial Consultant
Standard Investment Bank Limited
Nairobi
02.2021 - Current
- Analyzed financial data to identify trends and provide insights.
- Presented financial reports to clients in clear, understandable formats.
- Educated clients on financial products and services available.
- Communicated regularly with clients via phone calls or emails regarding updates on their investments or other relevant information about the markets.
Events Coordinator
Lokhart SIPE Events and Marketing Company
Nairobi
10.2023 - 06.2024
- Organized and Executed Events
- Managed Logistics, Vendor relationships and Guest services
Front Office Personnel
Four Points by Sheraton, JKIA
Nairobi
02.2021 - 04.2022
- Managed Guest Check- Ins and Check- Outs
- Addressed Guest Inquiries
- Managed Reservations
- Delivered exceptional Customer Service
Front Office Intern
The Boma Hotel
Nairobi
09.2019 - 03.2020
- Managed Reservations and Assignments
- Ushered and Assisted Guests when needed
- Resolution of complaints and problems
- Accommodation of Special Requests
- Billing Disputes and Adjustments
Food and Beverage Intern
Movenpick Hotel and Residences
Nairobi
06.2019 - 08.2019
- Warmly and Patiently Greeting and Interacting with Guest
- Present Restaurant Menu Items
- Table and Utensils Cleaning
- Efficient and Checking on Responsibilities
- Clean and Sanitized the Workplace
- Helped other colleagues
- Took orders and Served food & Beverages
- Clearing Leftover Food
- Collected Payments from Tables
- Efficient Table Arrangement
Education
Bachelor of Science - Hospitality Management
Strathmore University, School of Tourism and Hospitality
Nairobi, KE, Kenya06.2025
Swiss Diploma - Hotel Management, BIHC DIPLOMA & BHMS DIPLOMA
Boma International Hospitality College
Nairobi, Kenya11.2020
Kenya Certificate of Secondary Education -
Loreto Kiambu High School
Nairobi, Kenya11.2015
Kenya Certificate of Primary Education -
Wanja and Kim Comprehensive School
Nairobi, Kenya11.2010
Skills
- Advanced Microsoft Office
- Opera System
- Decision-making
- Guest relations
- Event planning
- Attention to detail
- Time management
- Client relationship development
- Customer service
Accomplishments
- Supervised team of 50 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Volunteer Experience
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
References
- Aggrey Wabulwenyi, Director, Wabulwenyi@gmail.com, +254 727 340 940, Lokhart SIPE Events and Marketing Company
- Mr Collins Haggai, Project Supervisor/Lecturer, chaggai@strathmore.edu, +254 722 358 656
- Lucy Wanyoike, Director, olivetrendz579@gmail.com, +254 722 852 334
Languages
- English
- Swahili
- Basic French
Timeline
Events Coordinator
Lokhart SIPE Events and Marketing Company
10.2023 - 06.2024
Independent Financial Consultant
Standard Investment Bank Limited
02.2021 - Current
Front Office Personnel
Four Points by Sheraton, JKIA
02.2021 - 04.2022
Front Office Intern
The Boma Hotel
09.2019 - 03.2020
Food and Beverage Intern
Movenpick Hotel and Residences
06.2019 - 08.2019
Bachelor of Science - Hospitality Management
Strathmore University, School of Tourism and Hospitality
Swiss Diploma - Hotel Management, BIHC DIPLOMA & BHMS DIPLOMA
Boma International Hospitality College
Kenya Certificate of Secondary Education -
Loreto Kiambu High School
Kenya Certificate of Primary Education -
Wanja and Kim Comprehensive School
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