Oliver Ochieng
NAIROBI
Summary
Certified Security Risk Management Professional - Country Level, Certified Professional Mediator and safety and security management professional with strong focus on maintaining safe environment and mitigating risks. Known for exceptional teamwork, adaptability, good communication skills, sensitive ability to influence and develop relationship at all level. Skilled in threat analysis, assessment, emergency response and compliance with safety regulations and proactive problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Safety and Security Assistant
Church World Service (CWS)-RSC Africa
02.2023 - 03.2025
- Participated in cross-functional teams to help integrate safety onsiderations into operational planning processes.
- Security awareness trainer: I trained staffs on effective security awareness, personal safety and security, how to responds to an active shooter etc.
- Safeguards policies, procedures and organization culture by
reviewing, anticipating, identifying communication and addressing issues affecting the Safety and Security Risk Management (SSRM) functions and processes. - Assist management in training: I work with the management team to schedule training for security personnel and other
employees. - Conducted safety drills regularly, ensuring employee preparedness in case of emergencies.
- Maintaining daily records: I daily prepare various reports at my workplace including those regarding incidents accidents and security breaches. I write reports properly and record them in the occurrence book.
- Facilitated company-wide health campaigns promoting healthy lifestyles that contributed to reduced sick days taken by employees.
- Contributed to the reduction of workplace injuries by promoting a culture of safety awareness among staff members.
- Police liaison: I coordinate with public authorities such as police or law enforcement officers to facilitate the investigation if the incident requires additional investigation.
- Representation: Regular attending senior management and staffs meetings.
- Enhanced workplace safety by conducting regular risk assessments and implementing necessary control measures.
- Conduct emergency response drills: responsible for conducting Alarm and Fire drills during non-emergency situations.
- Managed recordkeeping related to safety incidents, trainings attended, inspection results, and other relevant documentation ensuring easy access when needed.
- Assisted in the development of business continuity plans, ensuring minimal disruption to operations during emergencies.
- Assisting Security Risk Manager SRM in handling incidents: I operate as the right hand of the SRM by giving him the
information and some ideas on how to handle the incident as well daily briefings. - Supported incident investigations, documenting findings, making recommendations for corrective action, and following up on implementation progress.
- Streamlined communication processes between various departments concerning safety issues for timely resolution of incidents.
- Collaborated with management to identify potential hazards and implement appropriate mitigation strategies for a safer work environment.
- Identified opportunities for cost savings without compromising employee well-being through careful analysis of current policies and procedures.
- Evaluated new equipment or technologies for their impact on safety performance before procurement or installation.
- Assisted in minimizing security risks by monitoring surveillance systems and reporting suspicious activities promptly.
- Improved emergency response times by developing and implementing effective evacuation plans and procedures.
- Developed customized safety training materials tailored to specific job functions within the organization leading to increased understanding and adherence to protocols.
- Reduced accidents at work by providing comprehensive training on safe working practices to employees.
- Strengthened physical security measures including access controls, alarm systems maintenance, and security personnel deployment resulting in decreased unauthorized access incidents.
- Coordinated with external agencies such as fire departments, police departments, or regulatory bodies during inspections or emergency situations for efficient collaboration.
- Maintained compliance with OSHA standards through regular inspections, audits, and corrective actions.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Investigated suspicious activities and persons to maintain security of premises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Staff Security Officer
Digital Divide Data (DDD)-Kenya
12.2020 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Emergency Preparedness: Organizes safety and security resources such as manuals, handbooks.
- Represents the Safety and Security Program: Participates in staff meetings and represents Security Management Team (SMT)
- Trained new employees on company policies and procedures on matters of security is concerned, contributing to a cohesive team atmosphere and improved overall performance.
- Assisted with onboarding new staff members, providing orientation and support.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Gathered, organized and input information into digital database.
- Streamlined office communication by developing comprehensive internal messaging system.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Completed full building and grounds patrols to spot and investigate concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Liaised with management and other departments to maintain smooth operations.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Enhanced employee understanding of company policies through development of accessible online handbook.
- Managed complex schedules and logistics for executive meetings, ensuring all materials were prepared in advance.
- Optimized inventory management, reducing waste and ensuring availability of key supplies.
Senior Associate, Projects
Digital Divide Data (DDD)-Kenya
12.2017 - 11.2020
- Mentored junior associates on effective time management techniques, leading to better prioritization skills and increased efficiency.
- Reduced costs for key projects by strategically identifying areas for improvement and negotiating with vendors.
- Led training initiatives for junior associates, improving overall team performance and skillsets.
- Contributed to business development efforts by participating in proposal writing and attending industry events.
- Improved project delivery times for major clients by effectively allocating resources and monitoring progress.
- Managed cross-functional teams to successfully complete high-priority projects within tight deadlines.
- Oversaw quality assurance measures throughout each stage of a project''s life cycle to ensure deliverables met client expectations without compromising timelines or budget constraints.
- Streamlined project management processes by implementing agile methodologies and optimizing team collaboration.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
- Maintained open communication by presenting regular updates on project status to customers.
- Established strong relationships with stakeholders through regular meetings and transparent status updates, fostering trust and collaboration.
Lead Generator
Barclays Bank of Kenya (BBK) PLC
09.2015 - 12.2016
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Increased conversion rate with targeted outreach strategies, including email campaigns and cold calling.
- Assisted in refining the sales pitch based on feedback from prospects, resulting in a more persuasive approach when reaching out to potential clients.
- Assisted colleagues with their own lead generation tasks during peak times or when they needed support, contributing positively towards team success overall.
- Created comprehensive reports for upper management detailing monthly lead generation activities, successes, and areas for improvement moving forward.
- Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Set up appointments with interested customers according to schedule availability.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Provided information about available products and services, membership details, and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Made average of 20 outbound and inbound calls per day.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Gender-Based Violence Prevention and Responses
SHOFCO (Voluntary)
01.2015 - 08.2015
- Self-motivated, with a strong sense of personal responsibility in preventing and responding to sexual assaults in Kibera slum, Nairobi.
- Worked effectively in fast-paced environments to apprehend victims of crimes against women in the slum areas around Kibera.
- Skilled at working independently and collaboratively in a team environment of local authority, law enforcement agencies and human rights to protect girls and women against harm.
Education
Bachelor of Arts - Security Management And Policing Studies.
Kenyatta University
Nairobi, Nairobi Province, Kenya12-2023
Skills
- Good organizational and communication skills
- Problem solving ability
- Ability to develop and maintain effective working relationships with other organizations
- Ability to analyze crime trends
- Ability to conduct training and give presentations, in both English and Kiswahili
- Risk assessment
- Excellent in english and kiswahili proficiency, both written and oral
- Professional level computer skills in Microsoft Office Suite, Outlook, Word, Excel, PowerPoint, Teams
- Data entry
- First aid certified by Kenya Redcross
- Crisis management
- Teamwork and collaboration
- Security protocols
- Analytical thinking
Certification
- First Aid Certification.
- Certified Security Risk Management Professional - Country Level -Cornerstone Foundation - 2024 Sep.
- Certified Professional Mediator.
Hobby-Following international news
I am passionate to know what is happening around the globe. International relations are one of a kind. I am interested to know the foreign relations of states and emerging issues among states. Examples the Russians Inversion of Ukraine, the impending attack on Taiwan state by China. etc
Additional Information
1. Tyson Apindu
Security Risk Manager - Church World Service CWS/RSC Africa
0715200732
apindutyson@gmail.com
2. Michael Olunga
Field Supervisor - CWS/RSC-Africa
0720707477
olungamichael@gmail.com
3. Stephen Opondo
Supervisor - Digital Divide Data
0715374253
stepheneopndo@digitaldividedata.com
Timeline
Safety and Security Assistant
Church World Service (CWS)-RSC Africa
02.2023 - 03.2025
Staff Security Officer
Digital Divide Data (DDD)-Kenya
12.2020 - 01.2023
Senior Associate, Projects
Digital Divide Data (DDD)-Kenya
12.2017 - 11.2020
Lead Generator
Barclays Bank of Kenya (BBK) PLC
09.2015 - 12.2016
Gender-Based Violence Prevention and Responses
SHOFCO (Voluntary)
01.2015 - 08.2015
Bachelor of Arts - Security Management And Policing Studies.
Kenyatta University
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