Versatile Operations Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 6 years of related experience. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
18
18
years of post-secondary education
Work History
Teacher Trainer
EMAN GIRLS EDUCATIONAL CENTRE
MOMBASA
04.2022 - Current
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Promoted a culture of ongoing learning within the education community through professional development opportunities tailored to individual needs.
Organized conferences and symposiums for educators, bringing together experts in pedagogy to exchange ideas on best practices in teaching.
Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Developed curriculum materials for teacher trainers, ensuring consistent quality and effectiveness across departments.
OPERATION ASSISTANT
Talon Security (K) Ltd
Mombasa
9 2019 - 03.2022
Responsible for the management and operational control of all operational and associated tactical resources that are deployed within boundaries
Take charge of operational control of ALL uniformed personnel and associated support functions including ERT, Training and K9 Unit that forms Operations
Ensuring that all field operations are carried out professionally and effectively to deliver and maintain quality standards of security provision to clients in accordance with contractual obligations
Assist the Regional Manager with the management of administration functions
Ensure that all prospective and existing clients’ premises adhere to the Company’s standards
To support the Regional Manager by proving regular updates on activities and issues arising
Liaise with clients to ensure that service delivery meets client requirement
Support and monitor Radio Controllers, Crew Commanders and Site Supervisors by providing them with clear areas of responsibility within the Branch and collecting daily field reports via scheduled group meetings
Day to day contact/liaison across a range of formal and informal contact sectors including police, Client internal security and other Government and nongovernmental organizations
Be familiar with Assignment concerns and issues and ensure that they are dealt with promptly and effectively
Deal with serious disciplinary cases which require formal recording up to possible termination of service for all uniformed personnel, in liaison with Admin and HR
To maintain discipline, punctuality and smartness of all uniformed staffs
To keep informed via the control room of all general and exceptional operational activities and attending to incidences where necessary or appropriate
To conduct site surveys of guarding and alarm requirements requested by client and to make proper recommendations
To maintain regular contact with clients or their representatives to ensure satisfaction with the service provided
Visit scenes of incidents, make entries in the OB’s and prepare appropriate reports upon investigations
Liaising with police on all security matters involving incidents and investigations
To ensure that the duty roaster is effectively maintained at all times
Managing a fleet of 16 Operation vehicles and 5 motorbikes for the Company
Provided administrative support with accurate document preparation and data entry.
Managed day-to-day department operations with effective workflow coordination.
Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
Controller/ Operation Assistant
Farsight Security Services Limited
Mombasa
05.2019 - 09.2019
Responsible for monitoring and interpreting up to 100 security alarm activations daily, accurately recording faults and ensuring timely reporting to the control room manager for prompt resolution. Provided real-time updates on over 10 alarm activations daily to both clients and the control room manager, compiling comprehensive reports based on Emergency Response Team assessments. Coordinated with emergency services and police during more than five critical incidents monthly, ensuring swift and effective external support. Handled and logged over 100 incoming and outgoing calls, messages, complaints, and requests daily, maintaining a 95% resolution rate within 24 hours. Monitored real-time GPS tracking for over 50 company vehicles and 15 motorcycles daily, ensuring accurate record-keeping and operational transparency. Recorded over 30 incidents weekly in the occurrence book, maintaining up-to-date documentation of security-related activities.
Managed records for more than 100 assignments each month, preparing detailed reports to aid in operational decision-making. Maintained precise records of over 1,000 alarm activations annually, ensuring strict compliance with company protocols. Consistently ensured 100% adherence to security standards and compliance policies, contributing to zero security breaches over a 12-month period. Monitored the systems in the Security Command Centre for 12 hours daily, achieving 99.9% operational uptime for critical security systems. Maintained detailed maintenance logs for 50+ pieces of equipment, scheduling repairs and ensuring continuous functionality of all security systems.
Addressed manpower issues for a team of 30+ contract security guards, ensuring 100% staffing at all operational posts. Regularly communicated with over 100 employees monthly regarding security concerns, implementing necessary operational adjustments to enhance workplace safety. Managed and resolved more than 20 internal customer complaints monthly, collaborating with relevant departments to maintain a 95% satisfaction rate.
Control Room Operator/ Radio Controller
Securex Agencies Limited
Mombasa
01.2018 - 04.2019
Monitored and responded to an average of 50+ activations per day, ensuring 100% client satisfaction through timely and accurate interventions.
Generated comprehensive daily reports on Emergency Response Team activities, averaging 20+ incident reports per week, providing actionable insights to improve response strategies.
Handled approximately 40-60 incoming calls and emails daily from clients and staff, ensuring messages were delivered to top management within 30 minutes for swift decision-making.
Tracked and updated the movements of 10+ Emergency Response Teams daily, ensuring 100% accuracy in both soft and hard copy records to maintain operational transparency.
Monitored 25+ vehicles (cars, buses, motorcycles) for commercial clients, helping them maintain real-time location awareness and improve operational efficiency.
Reduced emergency response times by 25% through proactive monitoring and coordination, resulting in faster interventions and improved client trust.
Ensured a 100% compliance rate with safety protocols by diligently observing all operations, contributing to zero incidents or accidents in the workplace over a period of 12 months.
Attachment
Narok GK prison
Narok
05.2017 - 07.2017
Facilitating administration of justice by producing offenders to court
Playing security role by containing and keeping offenders in safe custody
Rehabilitation roles through participating in training of offenders on institution’s corrective Centre
Administrative role through participating in recruitment, training and development of suitable human resources for the prisons services
Ensuring transparency, accountability and integrity in service delivery in the prison department by going through various departmental procedure for procuring and delivering services
Recognizing and appreciating the dignity and worth of the human person by handling the cases in justified manner irrespective of social class, religion, race, nationality and tribe.
Education
Bachelor of Arts - Social Sciences
Maasai Mara University
Narok, 33
04.2014 - 05.2018
High School Diploma -
Thurdibuoro Secondary School
Kisumu County
01.2010 - 05.2013
Bachelor of Science - Cybersecurity And Digital Forensic
Open University Of Kenya
Machakos, Machakos District, Kenya
01.2024 - 11.2026
High School Diploma -
Joel Omino Primary School
Kisumu County
01.2002 - 05.2009
Skills
Operation management
MS Office
Inventory Management
Administrative Support
Performance Tracking
Organizational Management
Student Engagement
Availability
Immediately
Attributes
Ability to thrive in a continually changing environment
Able to work under pressure and to aggressive deadlines
Organized and focused.
Influential
Professionalattributes
Excellent interpersonal and written communication skills
Seeing tasks through to completion
Ensuring legal compliance in all company functions
Staying up to date with latest security and business development
Ability to interact with employees at all levels
Honest and diligent with good command over time management - Self-driven and ambitious worker.
Flexible, hardworking and can work under minimum supervision
Socialresponsibilities
Community sensitization on issues related to gender equality
Community sensitization on matters related to security -know your neighbor
Environmental management campaigner
Sport and culture viable initiatives as means to end poverty in Kisumu rural areas
Personal Information
ID Number: 32400822
Expected Salary: Negotiable
Passport Number: AK0088416
Gender: Male
Nationality: Kenyan
Marital Status: Married
Telephonenumber
+254726800530, +254713774623
Emailaddress - Personal
okoyo316@gmail.com
References
Talon Security (k) Ltd, P.O. BOX 95585 – 80106, Mombasa, Kenya, Mr. Billy Olang, 0778346838
Teacher Trainer at I2 Global International School, Nanny Kiddies World PreschoolTeacher Trainer at I2 Global International School, Nanny Kiddies World Preschool