Summary
Overview
Work History
Education
Skills
Websites
References
Affiliations
Languages
Accomplishments
References
Timeline
CustomerServiceRepresentative
ODHIAMBO VITALIS OBIERO

ODHIAMBO VITALIS OBIERO

KISUMU

Summary

Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialize in planning and implementation.

To gain a wealth of experience for the achievement of a career in the profession, academic and corporate sector and use the acquired experience together with my IT skills to make significant and lasting contributions to the society. I am able to multitask and prioritize while attending to details thus being effective in high pressure situations. I have effective communication skills, fluency in Kiswahili and English.

Overview

10
10
years of professional experience

Work History

IT OFFICER,BILLING OFFICER,CUSTOMER SERVICE.

GULF WATER SERVICES COMPANY LIMITED
KISUMU
06.2015 - Current
  • Keep computer systems running smoothly and ensure users get the maximum benefit from them
  • Check on the billing system efficiency
  • Install and configure computer hardware operating systems and applications
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Submit weekly reports on the amount of data analyzed to the area manager and project manager as well as providing feedback on how to improve the system
  • Managed IT projects from conception through completion.
  • Monitor and maintain computer systems and networks
  • Monitored system performance to ensure proper operation of the network and security protocols.
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required
  • Developed software applications to meet organizational needs.
  • Checking on clients’ payments against their bills
  • Processed customer payments and invoices accurately.
  • Researched discrepancies in accounts receivable records.
  • Monitored collection of overdue payments from customers.
  • Prepared reports on customer account activity and aging balances.
  • Maintained accurate records of all transactions, including invoices, credits, and payments received.
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritize and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology for implementation
  • Conduct electrical safety checks on computer equipment
  • Check on clients’ water bills and accounts
  • Handling bill complaints raised from clients.
  • Assisted customers with inquiries regarding their accounts receivable status.
  • Performed account reconciliations to ensure accuracy of accounts receivable records.

ASSISTANT SYSTEM ADMINISTRATOR

SOTAH ENTERPISE LTD
KISUMU
06.2014 - 05.2015
  • Configured network settings such as IP addressing, DNS entries, DHCP server settings.
  • Performed daily system backups using Symantec Backup Exec software.
  • Installation of computer software
  • Installed, configured, and maintained Windows Server 2008 and 2012 operating systems.
  • Website database maintenance and system audits
  • Implemented and maintained web servers running IIS 7.0, 7.5, 8.0.
  • Managed storage solutions such as SANs, NAS, DAS.
  • Performed regular maintenance on all physical servers located at remote sites across the country.
  • Tested new releases of software applications prior to their deployment into production environment.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Troubleshooting and computer repairs
  • Network installation and administration
  • Liaise with clients and come up with design templates.
  • Resolved network-related issues by troubleshooting connectivity problems between various nodes on the network.
  • Performed data backups and disaster recovery operations.

SALES AND MARKETING ASSISTANT

THE SOURCE ARCADE
KISUMU
08.2013 - 05.2014
  • Implementing new sales plans and advertising
  • Developed and executed marketing campaigns to promote products and services.
  • Promoting the company's existing brands and introducing new products to the market
  • Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals
  • Gathering, investigating, and summarizing market data and trends to draft reports
  • Managing marketing and sales teams to meet sales and marketing human resource objectives
  • Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities
  • Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.
  • Analyzed customer feedback to improve product quality and service offerings.
  • Created and maintained customer databases for sales tracking purposes.

Education

BSc. Information Technology -

Maseno University
12.2022

Maximo Course on Business Analysis and Enterprises -

IBM
08.2016

Training and Internship under Kenya Youth Empowerment Programme under Kepsa -

Kepsa
01.2014

KCSE -

Kisumu Day High School
KISUMU
11.2012

Skills

  • User Support
  • Business Development Support
  • Product Development
  • Javascript programming
  • Python Programming
  • Adobe Photoshop
  • Project Planning
  • Ambitious
  • Quality Assurance
  • Security Improvements
  • Technical Troubleshooting
  • Project Coordination
  • Scope Definition
  • Project Leadership
  • Operational Reporting
  • Discipled
  • Positive attitude
  • Self-motived
  • Team player
  • Innovative
  • Committed to excellence in production

References

Date of Birth: 08/06/92

I'm an aspiring and focused person who is able to work with high degree of productivity. I have great enthusiasm for self-development motivated by desire to acquire new skills and exposure in order to advance my personality and productivity.

Affiliations

  • I do like sewing baskets for shopping.
  • I do farming upcountry, currently I have planted maize(corn)

Languages

KIWASHILI
First Language
English
Proficient (C2)
C2

Accomplishments

  • Assisted in moving the company payment process to cashless payment process, mpesa(mobile money payment) payment platform, from manual payment.

References

References available upon request.

Timeline

IT OFFICER,BILLING OFFICER,CUSTOMER SERVICE.

GULF WATER SERVICES COMPANY LIMITED
06.2015 - Current

ASSISTANT SYSTEM ADMINISTRATOR

SOTAH ENTERPISE LTD
06.2014 - 05.2015

SALES AND MARKETING ASSISTANT

THE SOURCE ARCADE
08.2013 - 05.2014

BSc. Information Technology -

Maseno University

Maximo Course on Business Analysis and Enterprises -

IBM

Training and Internship under Kenya Youth Empowerment Programme under Kepsa -

Kepsa

KCSE -

Kisumu Day High School

Similar Profiles

CREATE PROFILE
ODHIAMBO VITALIS OBIERO