IT Support Technician
KOA MEDIA
01.2022 - 03.2022
Hi, I’m
OCHIENG' SIMON RICHARD
Kisumu
Summary
Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. Experienced handling networking concerns, implementing new software, installing new hardware and addressing user concerns. Brings attention to detail and dedication to technical improvement in each job. Past achievements include new network architecture component selection and implementation, earning leading industry certifications and driving the achievement of departmental goals.
Work History
KOA MEDIA
IT Support Technician
01.2022 - 03.2022
Job overview
- Deliver troubleshooting solutions to departments and console operators experiencing difficulties with the software, hardware and network connectivity.
- Implement improved assessment and analytical techniques for further achievement of identified departmental goals.
- Drive enhanced performance figures for the IT team and department to meet stated management expectations and relevant standards.
Education
RAMOGI ISTITUTE OF ADVANCED TECHNOLOGY, RIAT HILLS
No Degree from ICT
11.2023
Skills
- Hardware diagnostics
- User support and troubleshooting
- Hardware diagnostics and setup
- Software installation
- Service schedule coordination
- Programming languages: Java and SQL
- Attention to detail
- Conflict resolution
EDUCATION
RAMOGI INSTITUTE OF ADVANCED TECHNOLOGY
DIPLOMA IN INFORMATION COMMUNICATION TECHNOLOGY
GRADE ATTAINED: PASS
JANUARY 2021- NOVEMBER 2023
REAL STARS KENYA
CERTIFICATE OF ACHIEVEMENT
BUSINESS TRAINING
DECEMBER 2019-FEBRUARY 2020
ST. JOSEPH NYABONDO BOYS' HIGH SCHOOL
KENYA CERTIFICATE OF SECONDARY EDUCATION
GRADE ATTAINED (C-)
JANUARY 2016-NOVEMBER 2019
RACECOURSE PRIMARY SCHOOL
KENYA CERTIFICATE OF PRIMARY EDUCATION
MARKS ATTAINED: 289
JANUARY 2007-NOVEMBER 2015
Profession Relevant Skills
- Assisting users in person and remotely with hardware-related concerns.
- Utilizing technical training to resolve concerns related to software functionality.
- Providing phone and online support to users.
- Working in a team-oriented environment.
- Implementing documentation protocols into departmental operations.
- Supporting audio-visual interface with computer workstations and telecommunications technologies.
Languages
LUO
Native language
English
Proficient
C2
Swahili
Proficient
C2
Hobbies and Interests
Outside of work, I like jogging and mountain biking along nearby trails. I also enjoy watching and playing football.
Timeline
RAMOGI ISTITUTE OF ADVANCED TECHNOLOGY
No Degree from ICT
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