NYABUTO GESARE MERCYLINE
CUSTOMER SERVICE OFFICER
Nairobi
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Operations Supervisor
Alfees Supermarket And Mini Stores
02.2019 - 12.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Monitored industry trends and market dynamics to identify potential threats or opportunities for growth within the operations sphere.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Customer Service Cashier
Alfees Supermaket And Mini Stores
03.2017 - 01.2019
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Referred to price sheets and special sale bulletins to enter price changes.
- Operated cash register to record transactions accurately and efficiently.
Education
Rogongo Mixed Secondary School
Kisii, Kenya11.2015
Riyabo D.O.K Primary School
Kisii, Kenya11.2010
Skills
Customer Relations
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
- Collaborated with team of 4 in the development of customer satisfaction strategy.
Referees
Please feel free to contact the under mentioned in regard to my competence, work ethics, performance and any other aspect with respect to me.
GLADYS MUTHONI NJUE
FORMER ALFEES SUPERMARKET SUPERVISOR
0722973108/0705590207
HARUN BABU MAINA
FOUNDER, ALFEES SUPERMARKET AND MINI STORES
0791444479
Timeline
Operations Supervisor
Alfees Supermarket And Mini Stores
02.2019 - 12.2023
Customer Service Cashier
Alfees Supermaket And Mini Stores
03.2017 - 01.2019
Rogongo Mixed Secondary School
Riyabo D.O.K Primary School
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