Summary
Overview
Work History
Education
Skills
Languages
Timeline
Research & Synergistic Activities
Affiliations
References
Work Availability
Accomplishments
Work Preference
Interests
Quote
Websites
Software
AssistantManager
NORBERT WEDE OTIENO

NORBERT WEDE OTIENO

Nairobi

Summary

Self-motivated developer and technical writer with over two years of experience in creating and delivering scalable, secure systems. Proficient in HTML, CSS, JavaScript, NodeJS, Express, MongoDB, Android, SQL, and AWS. Strong team player excelling in collaboration and communication. Enthusiastic about generating innovative solutions and addressing challenges. Keen eagerness to learn new technologies to stay current in the industry. Committed to producing exceptional work and continuously refining skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Technical Writer

Magicpod’s TestingPods Journal
07.2023 - Current
  • Collaborated with reviewers and editors to create detailed, technical software testing blog posts.
  • Conducted market research to produce SEO-optimized, relevant content, increasing the company's online visibility and authority.
  • Ensured blogs remained up-to-date and aligned with current software testing trends, boosting user engagement.
  • Enhanced content production, SEO, and market trend analysis skills, establishing the company as a thought leader in software testing.
  • Assisted in developing company branding guidelines, ensuring consistency across all marketing materials and products.
  • Coordinated with developers throughout the product lifecycle, ensuring alignment between design and technical specifications.
  • Improved user satisfaction by creating clear, concise help files and user manuals.
  • Developed comprehensive training materials for onboarding new technical hires.
  • Worked with localization teams to translate technical documents, expanding product reach in global markets.
  • Created strategies for repurposing content across multiple channels to maximize resource efficiency.
  • Coordinated with developers throughout the entire product lifecycle, ensuring alignment between design vision and technical specifications.
  • Increased user satisfaction with software products by creating clear, concise, and accurate help files and user manuals.
  • Developed comprehensive training materials that facilitated the onboarding process for new hires in technical roles.
  • Coordinated with localization teams to translate technical documents into multiple languages, expanding product reach in global markets.
  • Developed strategies for repurposing existing content across multiple channels, maximizing resource utilization and efficiency.
  • Conducted thorough research on emerging industry trends, incorporating relevant findings into updated technical documents.

Software Intern

OpenFlix
01.2021 - 09.2024
  • Created and maintained Openflix, a site offering a curated selection of top-rated IMDb movies across multiple genres.
  • Utilized an MVC structure for improved code management, scalability, and user experience.
  • Gained expertise in full-stack programming and code organization, enhancing platform performance and simplifying future updates.
  • GitHub Link
  • Increased user satisfaction by creating clear, concise help files and user manuals.
  • Developed training materials for onboarding new technical hires.
  • Served as a primary point of contact for clients, resolving software-related issues promptly and professionally.
  • Collaborated with stakeholders to ensure alignment between technical solutions and business objectives.
  • Developed comprehensive training materials that facilitated the onboarding process for new hires in technical roles.
  • Served as a reliable point-of-contact for clients regarding software-related inquiries, resolving issues promptly while maintaining professionalism at all times.
  • Developed a keen understanding of business requirements through regular communication with stakeholders, ensuring alignment between technical solutions and organizational objectives.

Software Intern

Mama Fua Home Services
01.2024 - 07.2024
  • Created and launched a platform connecting consumers with local service providers, enabling seamless service reservations and real-time booking with live location tracking.
  • Enhanced service efficiency and user satisfaction through the integration of real-time booking and live location features.
  • Utilized a tech stack of JavaScript, Node.js, MySQL, HTML, CSS, ReactJS, and Material-UI.
  • GitHub Link
  • Collaborated with stakeholders to align technical solutions with business objectives.
  • Acted as a primary point of contact for clients, promptly resolving software-related inquiries with professionalism.

Product designer

Gear Box Autoplacer Kenya
08.2022 - 12.2022
  • Designed software for embedded systems and managed updates for embedded computers.
  • Contributed to the development of an IoT mesh Cloud product for real-time industrial monitoring and control, collaborating with PCB designers.
  • Focused on creating robust, reusable designs and applied Agile methodologies to quickly move from prototype to final implementation.
  • Gained expertise in cloud integration, IoT, and collaborative product development for industrial applications.
  • Coordinated with developers throughout the product lifecycle, ensuring alignment between design vision and technical specifications.
  • Assisted in developing company branding guidelines, ensuring consistency across all marketing materials and products.

IT intern

National Environment Management Authority (NEMA) NAIROBI
02.2021 - 05.2021
  • Worked as an IT intern at the National Environment Management Authority (NEMA), Nairobi (Feb – May 2021), improving system efficiency and information management.
  • Developed a new online library management system, enhancing the organization and retrieval of library content.
  • Contributed to the development of technologies that automated various user interactions.
  • Monitored server activities and logged reports to ensure consistent performance tracking and early detection of system issues.
  • Enhanced technical proficiency in automation, system development, and IT operations management, contributing to NEMA's operational continuity and data accessibility.
  • Provided technical support to resolve IT issues, maximizing productivity for team members.
  • Assisted in supporting and delivering team-based IT projects.

Education

Bachelor of Science - Computer Technology

Multimedia University of Kenya
12.2022

MIT - Mobile Application Development

Emobilis Mobile Software Institute
05.2018

Diploma - Oyugis

Agoro Sare High School
11.2017

Skills

  • Nodejs and Express
  • Python
  • Peer review coordination
  • Reactjs and React Native
  • Technical editing
  • MongoDB
  • Content strategy development
  • AWS Cloud services
  • PCB Design
  • Android
  • Technical Writing
  • Personal Attributes:
  • Effective Communication Skills
  • Fast Learner
  • Self-driven
  • Curious about learning new technologies

Languages

English
Advanced (C1)

Timeline

Software Intern

Mama Fua Home Services
01.2024 - 07.2024

Senior Technical Writer

Magicpod’s TestingPods Journal
07.2023 - Current

Product designer

Gear Box Autoplacer Kenya
08.2022 - 12.2022

IT intern

National Environment Management Authority (NEMA) NAIROBI
02.2021 - 05.2021

Software Intern

OpenFlix
01.2021 - 09.2024

Diploma - Oyugis

Agoro Sare High School

Bachelor of Science - Computer Technology

Multimedia University of Kenya

MIT - Mobile Application Development

Emobilis Mobile Software Institute

Research & Synergistic Activities

  • Openflix Platform: Developed and maintained Openflix, a site for curated top-rated IMDb movies across multiple genres. Led the integration of real-time booking and live location features, which enhanced user engagement and experience. This project gave me expertise in full-stack programming, MVC architecture, and code organization for improved performance and future scalability.
  • Home Services Platform: Created and launched a platform connecting consumers with local service providers, similar to Uber, integrating real-time booking and location tracking for enhanced service efficiency. My work in full-stack development, using JavaScript, Node.js, ReactJS, and MySQL, provided insight into building user-friendly, scalable platforms while aligning technical solutions with business objectives.
  • IoT Mesh Cloud Product: Contributed to the development of an IoT mesh Cloud product for industrial monitoring and control. Worked with PCB designers and cross-functional teams to ensure seamless integration of cloud technologies and embedded systems, using Agile methodologies to accelerate product development. This enhanced my proficiency in cloud integration, IoT applications, and collaborative product development for industrial settings.
  • NEMA IT Internship: Worked at the National Environment Management Authority (NEMA), improving system efficiency by creating an online library management system for better content organization and retrieval. Developed automation technologies to streamline user interactions and closely monitored server performance to ensure operational continuity and early problem detection, significantly improving NEMA’s environmental data management.
  • Software Testing & Content Strategy: Collaborated with reviewers and editors to produce SEO-optimized, technical software testing blogs, increasing the company's online visibility and authority. My contributions in cloud integration, IoT, and software testing helped align technical solutions with market needs, boosting engagement and establishing the company as a leader in software testing knowledge.

Affiliations

  • GitHub – Contributor and Developer of open-source projects such as Openflix and Home Services Platform.
  • National Environment Management Authority (NEMA)
  • Professional Networks – Active member of various professional networks in data science, IoT, and software engineering, with a strong focus on collaborative research and technology development.

References

Bernard, Okuku, Lecturer, +254722675145, The Multimedia University of Kenya

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Achieved enhanced service efficiency and user satisfaction by completing the development of a local service provider platform with real-time booking and live location tracking using JavaScript, Node.js, MySQL, ReactJS, and Material-UI.Collaborated with a team of 5 developers to create a seamless, user-friendly platform, which allowed consumers to easily connect with local service providers and manage reservations.
  • Achieved a streamlined workflow and improved system efficiency by developing a new online library management system at NEMA, enhancing content organization and retrieval processes.Worked closely with a team of 3 IT professionals, completing the project on time and improving the library’s operational capabilities.
  • Resolved multiple technical issues by documenting and troubleshooting server-related problems during an internship at NEMA, which led to a more stable and efficient IT infrastructure.Proactively monitored server activities, logged errors, and detected system issues early, ensuring uninterrupted service and minimizing downtime.
  • Achieved improved client satisfaction and increased engagement by introducing real-time booking features for the local service provider platform.Integrated live location tracking, enhancing user experience and providing clients with greater control over their reservations.
  • Achieved substantial visibility and thought leadership in the software development community by publishing 6 technical articles on platforms like Dev.to and MagicPod, covering key topics such as Go Modules, Performance Testing, QA Engineering, and Test Automation.Collaborated with content teams to research and write comprehensive, SEO-optimized articles that helped readers improve their software development practices.
  • Achieved significant time savings by introducing automation software for internal testing tasks at MagicPod, improving overall team efficiency and reducing manual workload by 30%.Worked with cross-functional teams to integrate the tool into the existing workflow, speeding up testing cycles and allowing developers to focus on feature development.
  • Achieved an increase in product reliability by successfully resolving a critical software bug through detailed consumer testing and troubleshooting, which contributed to higher product satisfaction and reduced complaint rates.Led testing initiatives, identified issues early, and worked with the development team to implement fixes before product release.
  • Achieved better resource management and project tracking by using Microsoft Excel to create and maintain inventory tracking spreadsheets, helping the team stay on top of supplies and avoid shortages.Designed efficient spreadsheet templates, allowing staff to quickly input, retrieve, and analyze inventory data.
  • Supervised a team of 4 staff members during my internship at NEMA, ensuring smooth execution of IT projects and providing guidance on technical troubleshooting and system maintenance.Fostered a collaborative team environment, enhancing overall project delivery and ensuring that all IT systems ran efficiently and without error.

Work Preference

Work Type

Full TimePart TimeContract WorkGig WorkInternship

Location Preference

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingPersonal development programsWork from home optionFlexible work hoursPaid time off401k match4-day work week

Interests

Development

Technical Writing

AI

Cloud Computing

Open-Source

Quote

"The only way to do great work is to love what you do."
Steve Jobs

Software

Documentation Tools (eg, Markdown, Confluence)

SEO Optimization

Test Automation Frameworks (eg, Cypress, Selenium)

Nodejs

NORBERT WEDE OTIENO