Norbert K. Mutinda
Strategic IT Governance
Nairobi
Summary
Well-seasoned results-oriented IT professional with more than sixteen (16) years' experience in the technology realm, serving under several multinational organizations and government sectors with a track record of demonstrating IT value add that impact the overall revenue stream. Best known in leading, formulating and implementing of the IT best practices with an ultimate goal of driving efficiency and improving effectiveness of the IT department to support the business needs. Seeking to apply and leverage background experience while taking the next career step in digitizing a highly respected organization.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
HEAD, IT GOVERNANCE | OFFICE OF ICT DEPUTY COMMISSIONER
Kenya Revenue Authority
08.2020 - Current
- Strategic leader in implementation of IT Governance as a catalyst to propel the business goals while increasing the revenue with minimum risks through use of digital secure platforms that comply to ISO (9001/2015 and 27001/2013), ITIL, COBIT frameworks.
- The role mandates management of the Overall IT Budget, Coordinates Divisional cost reduction/optimization strategies, be the ICT Audit lead implementer, Spear head Authority's license Management, Coordinate performance contracting for the whole Division, Manages IT recruitment and talent pipeline, carry out Training Needs Assessment (TNA), Prepare and disseminate Divisional Board papers, Govern all the other IT sections, as well as Champion Integrity related matters.
- Effective technology advisory leading to cost saving of KES 150 Million for the Financial Year 2020/2021
- 99% compliance with ICT Audit issues
- Provision of critical Board reports crucial for top management decision making
- Divisional Strategy formulation and implementation
- Achievement of process capability and Automation level of 95% of business processes.
- 100% Implementation of Business continuity Management
- Creation and implementation of ICT roadmap
- Increase sectional team productivity to 98%
- Introduction of coaching and mentoring program
- Facilitation of Capacity building and training of staff on emerging issues
- Effective performance management of the whole Division
IT GOVERNANCE, INNOVATION AND SECURITY - INDEPENDENT EXPERT CONSULTANT
01.2020 - 08.2020
- Act as a technical advisor on IT Governance and Security aspect of several firms to ensure better client engagement, improved internal user experience, client data is always secure and adoption of innovative technological ideas that convert technology into revenue streams keeping the firms relevant in the emerging digital world.
HEAD OF INFORMATION TECHNOLOGY DEPARTMENT (ACTING)
Anjarwalla & Khanna
06.2019 - 12.2019
- As the acting head of IT I have been responsible for all aspect of the department from strategy, budgeting, spearheading projects, successful office move, team collaboration, mentoring and act as the firm's technological advisor to ensure the organization maximises the technological advantage to ensure it remains the leading law firm in the whole of East Africa.
- Initiated the ISO27001 certification journey
- Successful office move with 99% availability of systems throughout the migration
- Implementation and management of cyber security AI (Dark trace)
- Increase customer satisfaction from 60% to 90%
- Successful migration of emails to office 365
- Standardization of IT assets across all offices
- ICT process mapping and alignment
IT GOVERNANCE & SECURITY MANAGER
Anjarwalla & Khanna
04.2018 - 12.2019
- Held position of IT Governance & Security Manager
- Creation and implementation of IT policies across all offices based in Nairobi, Mombasa, Tanzania and Dubai.
- Risk assessment and evaluation.
- Implementation of Artificial intelligence 'Dark Trace' to increase security monitoring.
- Creation of ISO 27001 implementation roadmap and process mapping that is aligned to GDPR.
- Overseeing firewall, antivirus, encryption, MDM, Physical security, Dark Trace, Patching and compliance of the firm.
- Mitigation of security breaches and championing of user awareness trainings.
- Championing cloud migration roadmap to make ALN the law firm of the future.
- Championed service delivery as well as formulation of departmental strategy.
- Departmental conflict resolution and motivation.
- Budget creation
REGIONAL IT MANAGER, IT SERVICES
KPMG East Africa
10.2013 - 03.2018
- While at KPMG, the career ladder was from a senior system Administrator to Regional Manager in charge of all technology aspects for Kenya, Uganda, Tanzania & Rwanda with a proven track record of working with senior management to translate business goals into value-adding IT strategies.
- Successful implementation of the Kenya National voters registers audit project at IEBC.
- Spearheaded numerous system changes that increased efficiency and reliability.
- Pioneer and enforce ITS policies that govern KPMG East Africa staff on a day-to-day increasing security of clients' data.
- Successful implementation of secure printing solution (MYQ printing) resulting to a saving of KES 700,000 per month on printing.
- Implementation of biometric security system, RSA Remote Secure Server, CCTV System and PABX to improve service delivery in a secure manner.
- Developed Technology Investment Committee to ensure vetting of all new solutions is done reducing IT technological debt and maximizing Return on Investment (ROI).
- Pioneered Global mobility to increase flexibility and access from anywhere.
- Introduced knowledge management (Learning and Development) that lead to a lot of innovative ideas being implemented.
SOFTWARE ARCHITECT
Kenya Airways LTD
04.2011 - 09.2013
- Duties included, but not limited to; Office Automation Project manager, Creation and implementation of KQ's IT policies, develop IT strategies that are aligned to the business environment, windows desktop patch management, integration of new technology e.g. iPad to the business environment, standardization of the desktop images, creation and implementation of desktop roadmap.
- Server Administrator Administration of the corporate McAfee antivirus server as well as System Centre Configuration Manager server.
SENIOR SUPPORT ENGINEER
Airtel Kenya
04.2007 - 04.2011
- Network support, preventive maintenance, trouble shooting, Domain registration, hardware and software installation, email configuration, data backup, Client support and IT inventory management.
Education
BBIT - Business Information Technology
Strathmore University
07.2004 - 03.2008
Operational Management Certification - undefined
Kenya School of Revenue Administration
Strategic Leadership Development Program - undefined
Kenya School of Government
ISO 27001 Lead Auditor - undefined
SGS Academy
Certified Ethical Hacker (CEH) - undefined
IIHT (Indian Institute of Hardware Technology)
Certified in - Decision making, Quality and Risk, Goal Setting, Negotiation skills, Business Writing, Leading and motivating, Innovation implementation, Strategic thinking, Presentation skills, Acting with Integrity, Information Fundamental protection
Harvard Business School
03.2015 - 09.2016
MCSE Windows Server 2012 - undefined
Computer Pride
09.2014 - 03.2015
ITIL basic Training - undefined
Kenya Airways Pride Centre Training Institute
ACCA part 1 and 2A - undefined
Kenya College of Accountancy (KCA) University
01.2003 - 12.2005
Red Hat Linux 6 System Administration 1&2 - undefined
Institute of Software Technologies
Skills
- CEH
- PMP
- DRCE
- ITIL
- ISO27001 LEAD AUDITOR
- IT Top Management leadership
- Strategy formulation
- Roadmap dissemination
- Project Management
- Stakeholder Management
- IT Budget Management
- Financial strategies and analysis
- Process Capability and Automation level
- Policy formulation in line with industry standards
- Service level Management (ITIL)
- Data security evaluation and protection (ISO 27001)
- Quality Management (ISO 9001)
Professional Memberships
- ISACA, 1091163
- CIO East Africa, IT Top Leadership
Timeline
HEAD, IT GOVERNANCE | OFFICE OF ICT DEPUTY COMMISSIONER
Kenya Revenue Authority
08.2020 - Current
IT GOVERNANCE, INNOVATION AND SECURITY - INDEPENDENT EXPERT CONSULTANT
01.2020 - 08.2020
HEAD OF INFORMATION TECHNOLOGY DEPARTMENT (ACTING)
Anjarwalla & Khanna
06.2019 - 12.2019
IT GOVERNANCE & SECURITY MANAGER
Anjarwalla & Khanna
04.2018 - 12.2019
Certified in - Decision making, Quality and Risk, Goal Setting, Negotiation skills, Business Writing, Leading and motivating, Innovation implementation, Strategic thinking, Presentation skills, Acting with Integrity, Information Fundamental protection
Harvard Business School
03.2015 - 09.2016
MCSE Windows Server 2012 - undefined
Computer Pride
09.2014 - 03.2015
REGIONAL IT MANAGER, IT SERVICES
KPMG East Africa
10.2013 - 03.2018
SOFTWARE ARCHITECT
Kenya Airways LTD
04.2011 - 09.2013
SENIOR SUPPORT ENGINEER
Airtel Kenya
04.2007 - 04.2011
BBIT - Business Information Technology
Strathmore University
07.2004 - 03.2008
ACCA part 1 and 2A - undefined
Kenya College of Accountancy (KCA) University
01.2003 - 12.2005
Operational Management Certification - undefined
Kenya School of Revenue Administration
Strategic Leadership Development Program - undefined
Kenya School of Government
ISO 27001 Lead Auditor - undefined
SGS Academy
Certified Ethical Hacker (CEH) - undefined
IIHT (Indian Institute of Hardware Technology)
ITIL basic Training - undefined
Kenya Airways Pride Centre Training Institute
Red Hat Linux 6 System Administration 1&2 - undefined
Institute of Software Technologies
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