Norah Omwega
Nairobi
Summary
Experienced English Tutor and Executive Assistant with a proven track record in enhancing language skills and providing exceptional administrative support. Adept at creating lesson plans, conducting assessments, and facilitating conversational practice sessions to improve students' English proficiency. Demonstrates strong multitasking, time management, and creative thinking abilities while maintaining accurate records and schedules. Committed to delivering effective communication and outstanding customer service in both educational and professional settings. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Airline Customer Service Agent
Qatar Airways
Poznan
06.2024 - 06.2025
- Resolved customer inquiries regarding flight schedules and baggage policies.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained accurate records of customer interactions and transactions.
English tutor
Junique Biuro Tlumaczen
Poznan
01.2022 - 01.2024
- Creating lesson plans and scheduling lessons both online and offline to improve English language skills of my students.
- Conducting assessments to identify the student's strengths and weaknesses in English.
- Teaching grammar, vocabulary and pronunciation.
- Conducting conversational practice sessions to improve student's speaking and listening skills.
- Providing feedback on written assignments and helping students to improve their writing skills.
Legal Assistant
Momanyi Associates & Advocates
Nairobi
02.2019 - 02.2020
- Maintained accurate records and files using Microsoft Office, and coordinated appointment and meeting schedules.
- Drafted legal documents and correspondence for various case types.
- Conducted legal research to support case preparation and strategy.
- Managed scheduling of appointments, meetings, and court dates effectively.
- Answered phones promptly while providing courteous customer service.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Education
International Business Management - Business Administration And Management
Wyższa Szkoła Bankowa
Poznan,Poland06-2026
Certificate - Ms Computer Packages And Graphics Design
Zetech University
Nairobi,KenyaSkills
- Multitasking
- Time management
- Creative thinking
- Communication
- Customer service
- Critical thinking
- Problem solving
- MS Office
- MS Excel
- MS PowerPoint
- MS Outlook
- Active listening
- Legal research
Hobbies and Interests
- Reading
- Travelling
- Stock markets
- Artificial Intelligence
- Public Speaking
Languages
- English, Native or Bilingual Proficiency
- Polish, Limited Working Proficiency
Languages
English
First Language
Polish
Beginner (A1)
A1
References
References available upon request.
Timeline
Airline Customer Service Agent
Qatar Airways
06.2024 - 06.2025
English tutor
Junique Biuro Tlumaczen
01.2022 - 01.2024
Legal Assistant
Momanyi Associates & Advocates
02.2019 - 02.2020
International Business Management - Business Administration And Management
Wyższa Szkoła Bankowa
Certificate - Ms Computer Packages And Graphics Design
Zetech University