Norah NjAMBI
Summary
Self-motivated, organized, and results-oriented, Safari Concierge. I provide excellent, personalized, sustainable, eco-friendly travel arrangements to Africa through great customer service, attention to detail, and dedication to client satisfaction. I leverage my skill set and expertise in the dynamic travel market to be creative, flexible, and proactive. Results-driven travel industry professional with great sales, service, and planning abilities, increasing sales and retaining key business by liaising with service providers.
Overview
4
4
years of professional experience
Work History
Remote Travel Consultant
Maghreb Luxury Tours
12.2023 - 04.2025
- Successfully oversaw the sales process from start to finish.
- Curated and arranged over 200 personalized itineraries, increasing profits generated by 35%.
- Coordinated and collaborated with the operations and finance departments for the smooth running of the company.
- Established and maintained relationships with clients, increasing customer retention by 40%.
- Promoted travel deals and packages to clients.
Safari Travel Executive
Kora East Travels
Nairobi
06.2021 - 12.2023
- Managed sales inquiries
- Successfully took the clients through the sales cycle
- Researched, and planned personalized travel itineraries for customers based on their interests and needs increasing customer retention by 50%
- Introduced the use of customer relationship management (CRM) software to track customer data and preferences increasing customer satisfaction by 90% and increasing overall productivity and efficiency by 60%
- Researched and updated travel policies and procedures to ensure compliance with industry regulations
Education
PROFESSIONAL DIPLOMA - COPYWRITING and BUSINESS WRITING
UDEMY
ONLINE07.2024
PROFESSIONAL DIPLOMA - PUBLIC RELATIONS and PR MANAGEMENT
UDEMY
ONLINE03.2024
DIGITAL MARKETING and DYNAMICS
ACWICT
ONLINE04.2022
BA - Marketing Management
EGERTON UNIVERSITY
KENYA01.2021
Skills
- Customer service
- Active listening
- Effective communication
- Problem solving
- Detail-oriented
- Time management
- Interpersonal skills
- Creative and innovative
- Research-oriented
- Adaptability: thrives in working in a fully remote position
- Microsoft Office Suite proficient
- Travel booking systems proficiency (WETU, HubSpot, Tourplan)
- Travel coordination: manage flight bookings, transport, and accommodation
- Supplier relations: liaise with service providers, such as airlines and lodges, to ensure great service delivery
Hobbies and Interests
- Traveling
- Reading
- Cooking
Languages
Swahili
First Language
English
Advanced (C1)
C1
Timeline
Remote Travel Consultant
Maghreb Luxury Tours
12.2023 - 04.2025
Safari Travel Executive
Kora East Travels
06.2021 - 12.2023
PROFESSIONAL DIPLOMA - COPYWRITING and BUSINESS WRITING
UDEMY
PROFESSIONAL DIPLOMA - PUBLIC RELATIONS and PR MANAGEMENT
UDEMY
DIGITAL MARKETING and DYNAMICS
ACWICT
BA - Marketing Management
EGERTON UNIVERSITY
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