Noni Gatere

• Employ a variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities.
• Evaluate and revise lesson plans and course content to achieve student-centered learning.
• Ensure that the class projects are high-quality, well-coordinated, planned in advanced, stay within budget and are delivered on time
• Use my skills and judgment to further the interests of the Institute, practice due diligence to protect its property, investments and reputation.

· Managing relationships with business partners and stakeholders across multiple industries including – agencies, media houses, influencers, government regulators, professional bodies, and suppliers.

· Creating strategic plans, business development and marketing strategies that enable organizations exceed set targets and objectives.

· Identifying changing business strategy and objectives and create programs, content and communication in line with organizational goals.

· Improving efficiency and effectiveness of projects through cost reduction, standardization, and service quality improvements.

• Devised processes to boost long-term business success and increase profit levels.

· Development and implementation of the communications & marketing strategy.

. Leading contestant management team in delivery of contestant acts, resulting in the successful broadcast and viewership.

· Tracking media (social media, radio, Tv & print) to create reports that inform strategy development.

· Maintaining the brand image through creating and maintaining strategic relationships.

· Closed revenue targets against a portfolio of 125 corporate accounts (commercial and public sector) while achieving YoY growth of 17%

· Managed and lead a high performance team to ensure consistent achievement of organizational targets.

· Improved customer satisfaction and increased revenue through the detailed profiling of the infrastructure, business processes and products deployed within accounts.

· Developed programmatic strategies, events or training sessions based on identified pattern, trends or issues within the distribution channel.

· Increased revenue growth and focused account penetration within East & Southern Africa by cross-selling and up-selling Microsoft solutions.

· Understanding Microsoft’s business strategy and articulating its benefits to customers.

· Focus on solution based selling by positioning technology that would greatly address business challenges and enhance customer experience.

· Account discovery, profiling and planning to drive revenue growth within the region.

• Reviewed product development operations, including budgets, expenditures and research.
• Distinguished product issues and gathered information on customer experiences.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Leveraged industry trends and competitive analysis to improve customer relationship building.
• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.

• Managed media relations and campaigns to address public communications in crisis situations.
• Built and strengthened relationships with members of media in order to promote positive coverage.
• Developed and implemented short- and long-term communications strategies.
• Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.

• Developed lasting relationships with customers, which helped to bring in additional business opportunities.
• Updated customer service database with new information, including address changes and contact details.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Achieved the highest customer service rating of 98.9% in the region.