CRM
Hi, I’m
Noella Osidiana
Customer Service
Nairobi,Nairobi Province
Keep on going, and the chances are that you will stumble on something, perhaps when you are least expecting it. I never heard of anyone ever stumbling on something sitting down.
Charles F. Kettering
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
years of professional experience
Work History
WISE CHOICE FOODS
Key Accounts Executive
02.2022 - 11.2023
Job overview
- Conducted market research to develop a deep understanding of consumer behavior and identify trends
- Designed and executed marketing campaigns across various channels including social media, email, and print
- Collaborated with cross-functional teams to optimize product positioning and messaging
- Measured and analyzed campaign performance using metrics such as ROI, engagement, and conversion rates.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Increased client retention by developing and maintaining strong relationships with key accounts.
BIO FOODS PRODUCTS LIMITED
Associate Sales Executive
01.2016 - 10.2023
Job overview
- Conducted market research and analyzed consumer trends to develop strategic marketing plans
- Collaborated with cross-functional teams to execute marketing campaigns across various channels
- Tracked and reported on campaign performance metrics to measure ROI and identify areas for improvement
- Managed relationships with key stakeholders, including vendors, agencies, and internal teams.
- Boosted client satisfaction by providing exceptional product knowledge and tailored sales solutions.
- Established strong client relationships through effective communication and active listening skills.
- Collaborated with team members to achieve quarterly sales targets and improve overall performance.
- Enhanced client retention by offering personalized assistance and maintaining thorough follow-up protocols.
BIOFOODS PRODUCTS LIMITED
Team Leader
12.2011 - 11.2013
Job overview
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Streamlined team processes for increased efficiency and productivity.
FARMERS CHOICE L.T.DNairobi, Nairobi
Customer Service Executive
01.2009 - 10.2011
Job overview
- Responded to customer inquiries and resolved complaints via phone, email, and chat
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Maintained accurate records of customer interactions and transactions
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Spearheaded initiatives that streamlined work processes, enabling the team to handle more calls efficiently without compromising on client satisfaction levels.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Kenyatta UniversityNairobi, Nairobi Province, Kenya
Barchelor from BARCHELOR OF COMMERCEE MARKETING
12.2014
Kenya Institute of Management StudiesNairobi, Nairobi Province, Kenya
Diploma from Marketing Management And Research
12.2007
Eamanex Computer CollegeNairobi, Nairobi Province, Kenya
Certificate from Computer Programming, Specific Applications
06.2006
Skills
- Relationship Management
- CRM Proficiency
- Performance Tracking
- Organizational skills
- Product knowledge
- Time management
- Lead Generation
- Sales Quota Achievement
- Problem-Solving
- Quick Learner
- Retail Sales
- Leadership
- Account and Territory Management
- Cross-Functional Team Management
- Analytical Skills
- Prospecting and Cold Calling
- Analytical Skills
- Customer Service
- Digital Marketing
- Analytical Skills
- Customer Service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
SEO
Salesforce Service Cloud
Zendesk
HubSpot Service Hub
Certification
- Increased brand awareness by 30% by leveraging social media platforms to engage with target audiences
- Certified Customer Service Representative, Farmers Choice Limited - 2 years
- Awarded Certificate of Recognition, Best Performer Sales Executive Biofoods Products Limited - 2022
- Certified Retail Team Leader, Biofoods Products Limited - 2years
- Certified in tracking and report on campaign performance metrics to measure ROI and identify areas for improvement
Timeline
Key Accounts Executive
WISE CHOICE FOODS
02.2022 - 11.2023
Associate Sales Executive
BIO FOODS PRODUCTS LIMITED
01.2016 - 10.2023
Team Leader
BIOFOODS PRODUCTS LIMITED
12.2011 - 11.2013
Customer Service Executive
FARMERS CHOICE L.T.D
01.2009 - 10.2011
Kenyatta University
Barchelor from BARCHELOR OF COMMERCEE MARKETING
Kenya Institute of Management Studies
Diploma from Marketing Management And Research
Eamanex Computer College
Certificate from Computer Programming, Specific Applications
Education
- BACHELOR OF COMMERCE MARKETING, 12/2014,
- DIPLOMA IN MARKETING MANAGEMENT, 12/2007
- EMMANEX COMPUTER COLLEGE 2006
References
+254720270129, hr@biofoods.co.ke,Joyce Shelula
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