Noel Merengeni
Nairobi,30
Summary
Results driven IT professional with years of experience in network administration and security. I focus relentlessly on reducing downtimes, improving network performance and reducing costs through rigorous optimizations. Looking forward to applying and sharpening my skills in network, systems and security with prudential to contribute to the success of a dynamic organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Support Engineer
Broadband Communications
06.2022 - Current
- Administer and maintain organization clients network infrastructure, ensuring high availability and security(managed services and managed security services).
- Streamlined the process of troubleshooting and monitoring LAN/WAN activities leading to an uptime increase of up to 99%
- Conduct regular security audits and vulnerability assessments to identify and address potential threats.
- Installing, managing and monitoring IP telephony infrastructure-related hardware and software.
- Ensure logging of events in the network, analyzing traffic to identify potential points of failures and bottlenecks in the network using tools such as nagios and wireshark.
- Configuration and management of storage and virtualization solutions.
- Handling firmware/software upgrades for IT infrastructure and ensuring proper maintenance.
- Remote and onsite desktop support.
- Expertise in advanced SNMP tools for network monitoring such as solarwinds and PRTG.
- Building out technical documentations for IT processes and infrastructure.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Enhanced network security with the implementation of firewall policies and regular vulnerability assessments.
Graduate Trainee
Safaricom PLC
01.2022 - 05.2022
- Worked with both networking and development teams.
- Managed Windows and Linux server environments, performing system upgrades and troubleshooting issues.
- Working with teams to develop well written and tested codes for various systems.
- Developing scripts for automation purposes on different systems.
- Provided technical support to end-users, resolving issues promptly and efficiently.
- Managed Internet, mpls and VoIP network support for safaricom's business solutions clients.
Education
Bachelor of Science - Computer Science
University of Eldoret
Eldoret01.2021
Skills
- BGP troubleshooting expertise
- Proficient in OSPF configuration
- EIGRP configuration
- HSRP
- High availability configuration
- GLBP
- MPLS implementation
- Secure network connectivity
- GRE
- IPSEC
- QoS
- SD-Access
- SD-WAN
- Network security management
- Active Directory
- Domain control
Certification
- Cisco Certified Network Associate (CCNA), Cisco, 01/01/24
- Fortigate Certified Associate in Cybersecurity, Fortinet, 01/01/23
References
- Mr. Aloice Aloo, Senior IT Solutions Engineer, Broadband Communications, aloicealoo@broadcom.co.ke, 0745148970
- Mr. Peter Kiithya, Talent Acquisition, Safaricom PLC, mpkiithya@safaricom.co.ke, 0718420623
- Mr. Titus Too, Systems Administrator, University of Eldoret, 0722758320
Timeline
Network Support Engineer
Broadband Communications
06.2022 - Current
Graduate Trainee
Safaricom PLC
01.2022 - 05.2022
Bachelor of Science - Computer Science
University of Eldoret
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