NOAH SIRENGO WECHULI
FRAUD ANALYST, COMPLIANCE AND AML OFFICER
webuye
Summary
A Fraud Analyst, Compliance and AML officer with experience specializing in AML/CFT, fraud detection, and transaction monitoring. Adept at utilizing advanced investigation tools and implementing innovative strategies to mitigate risks and ensure regulatory compliance. Proven experience in enhancing fraud detection processes, driving efficiency, and fostering a collaborative team environment.
Overview
6
6
years of professional experience
2034
2034
years of post-secondary education
Work History
Fraud Analyst and Compliance Officer
HFC Bank
04.2023 - Current
- Undertake proactive preventative measures as may be appropriate from time to time to contain fraudulent practices on accounts
- Assess Card transaction patterns, and account activities to detect suspicious activities that could indicate fraud, such as unauthorized access, debit & credit card fraud, identity theft, account takeover or insider threats
- Constantly monitor real time queues/generated reports such as Mobile banking, Internet banking, Pesa link, debit card and credit card transactions to identify high risk transactions, unauthorized transactions, and fraudulent accounts
- Minimize Card fraud losses by reviewing both debit and credit card transaction alerts flagged by Power card system
- Monitor various customer transactions to detect possible fraudulent/suspicious transactions and follow up with other departments and bank partners on transactions marked as suspicious
- Responsible for taking appropriate remedial actions like recommending restriction of accounts/cards when fraud is detected
- Daily review of all exception reports with a view to identify suspect activity/transactions and provide escalations for further review and submission of summary risk finding reports
- Contact customers and other banks to verify transactions and resolve fraud related account issues, if fraud is confirmed and escalate to relevant unit for action
- Identify possible avenues to the recovery of fraud losses and coordinate with appropriate law enforcement agencies, other banks and Mobile Network Operators whenever fraud is identified, reported or suspected
- Track unresolved items to provide a record of activities and support identification of fraud trends or persistent issues
- Review and provide resolution to queued transactions within defined SLA to reduce potential revenue losses and resolution of customer issues with minimal customer complaints
- Ensure management is appropriately informed of all fraud related activities and any significant concerns
- Carry out post incident analysis to understand the gaps exploited to perpetrate frauds and make appropriate recommendations
- Contribute to the development and ongoing monitoring of fraud risk registers by preparing monthly/quarterly management reports on fraud, averted losses and recovered funds
- Perform a fraud trend analysis with the aim of assisting in developing efficient fraud monitoring models and parameters to ensure fraud is within the set appetite
- Contribute in the development and implementation of the antifraud controls activities and recommend changes to the fraud detection system parameters optimizing fraud prevention and detection while minimizing negative customer impact
- Provide support to the operational and business units on fraud related matters
- Foster team spirit and positive work environment
- Researching and maintaining knowledge of fraud situation in the industry
- Ensure business as usual operational cost is contained
- Review and follow up on alerts flagged by the AML monitoring tool (K-Scan) and identify AML risks and vulnerabilities and document action taken to close matters arising and release blocked transactions
- Review and analyze end of day customer transaction reports with a view to identifying split cash transactions, large cash transactions and or any suspicious transactions for purposes of reporting to the Financial Reporting Centre (FRC)
- Conduct additional reviews on transactional history and client profile to determine the applicable course of action with the supervisor and request additional information where needed
- Review customer KYC/AML documentation and ensure that all requisite documentation as per the KYC/AML standards/checklist has been provided and that the information contained therein is sufficient and consistent
- Request for additional supporting documentation or obtain explanations for transactions that are identified or flagged as suspicious by the automated transaction monitoring system
- Assist in preparing suspicious transaction reports for MLRO and Financial Reporting Centre
- Conduct Customer Due Diligence(CDD) and Enhance Due Diligence (EDD), ensuring thorough assessments of customer background and transactions for enhanced risk management.
Digital Collection Officer
HFC Bank
12.2021 - 03.2023
- Managed assigned accounts, identifying outstanding debts and implementing strategic recovery plans, while maintaining detailed records and resolving discrepancies
- Fostered trust relationships with debtors, enhancing communication and reducing future challenges, while actively participating in team meetings for process improvement
- Streamlined debt collection processes, significantly improving recovery rates and contributing to team performance reports for upper management review
- Provided crucial support to team leadership, assisting in team management and stepping in as acting manager when required, ensuring continuous operations
- Meticulously handled inquiries and complaints regarding digital loans, ensuring accurate information dissemination and maintaining high customer satisfaction levels
- Managed digital loan accounts, identifying outstanding debts and implementing strategic recovery plans while resolving discrepancies and maintaining detailed records
Collection Officer
Nimble Group Kenya
11.2018 - 11.2021
- Led recovery efforts for defaulted loans across major banks, conducting field visits and resolving customer issues to optimize loan repayment rates
- Maintained meticulous daily account updates and prepared comprehensive weekly and monthly reports, tracking progress on each defaulted account
- Pioneered collaboration with Sacco's and Microfinances to facilitate loan buyouts, creating alternative solutions for customers with defaulted loans
- Coordinated with multiple financial institutions, managing the KCB portfolio book recovery team to achieve collective recovery goals
- Analyzed defaulted loan patterns, implementing strategic recovery approaches that led to substantial improvements in loan repayment rates
- Led recovery efforts for defaulted loans across major banks, conducting field visits and resolving customer issues to optimize loan repayment rates
- Meticulously tracked account payments and statuses, ensuring accurate portfolio management
- Delivered precise weekly and monthly performance reports
Education
Post-Degree Certificate - Certified Forensic Fraud Examiner
KASNEB
Nairobi, Nairobi Province, Kenya 05.2024 - Current
Introduction to Anti-Money Laundering - Anti Money Laundering( Online)
Alison
VirtualBachelor’s degree - Education Arts
Mount Kenya University
04.2014 - 08.2023
Skills
- Analytical and Investigative skills
- Communication skills
- Attention to details
- In depth Knowledge of AML/CFE laws and regulations
- Risk management and assessment skills
- Research and Project management skills
- Card, e-commerce purchase monitoring skills
- Decision-Making skills
- Technical Skills
- Ethical standards and integrity
- Knowledge on Financial Products and Services
- Critical Thinking and Problem solving skills
- Detail-Oriented and Thorough
- Regulatory Reporting skills
- Adaptability and Continuous learning
Timeline
Post-Degree Certificate - Certified Forensic Fraud Examiner
KASNEB
05.2024 - Current
Fraud Analyst and Compliance Officer
HFC Bank
04.2023 - Current
Digital Collection Officer
HFC Bank
12.2021 - 03.2023
Collection Officer
Nimble Group Kenya
11.2018 - 11.2021
Bachelor’s degree - Education Arts
Mount Kenya University
04.2014 - 08.2023
Introduction to Anti-Money Laundering - Anti Money Laundering( Online)
Alison
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