Noah Makau
DevOps Engineer
Nairobi
Summary
Self-motivated and organized DevOps Engineer Critical thinking DevOps Engineer with extensive understanding of high availability architecture and concepts. Purpose-driven professional with capacity to be strong team player plus work effectively independently. Experienced in CI/CD using Jenkins, Gitlab, AWS cloud, Linux server, Terraform, and Agile experience using Jira and Mural.
Overview
17
17
years of professional experience
3
3
Certifications
1
1
Language
Work History
DevOps Engineer
Safaricom PLC
Nairobi
09.2021 - Current
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Wrote code and supported architecture in high-throughput systems.
- Implemented best practices to protect data and assets.
- Drive Adoption of Terraform as a tool of choice for Infrastructure as code by building reusable Terraform modules for both Cloud and On-Premise.
- Build automation pipelines using CI/CD tools like Jenkins
- Drive adoption of best practices in Infrastructure as code.
- Keeping up-to-date documentation on Infrastructure as code and Cloud operation compliance policies.
- Knowledge sharing on the use of Terraform as a tool of choice.
Quality Assurance Systems Specialist
Safaricom PLC
Nairobi
01.2019 - 08.2021
- Enabling differentiated Customer Experience Excellence though automation and digitization of Service Quality Assurance.
- Provide support on Quality Performance Metrics through Management of Quality Performance Management Systems, Design, Maintenance & Update of staff performance statistics, Performance Management on Intranet, Support on Quality Assurance Reward & Recognition Activities.
- Ensure information is convenient and available for use by all stakeholders.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Fixed identified issues to improve workflows.
- Performed tests and inspections to conform to established standards.
- Learned and adapted quickly to new technology and software applications.
Quality Assurance Analyst
Safaricom PLC
Nairobi
05.2017 - 12.2018
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Monitor and ensure the quality of service against set standards.
- Monitor and track touch-point NPS and provide recommendations to improve performance.
- Carry out an independent and fair assessment of CEEs and support analysts according to the performance assessment guideline.
- Prepare weekly and monthly team performance reports that give feedback on individual and team performance.
- Came up with Excel dashboards for collaborative analysis of NPS by the team.
Customer Experience Executive
Safaricom PLC
Nairobi
11.2010 - 05.2017
- Evaluated business reports to build action plans to offset negative trends.
- Trained and motivated new associates on daily routines to sustain business productivity.
- Redesigned customer loyalty program to create more profitable traffic.
- Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
- Built customer confidence by actively listening to concerns and giving resolutions.
- Collaborated with internal stakeholders to close gaps and improve customer experience.
- Kept current on market and product trends to appropriately answer customer questions.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Instructor /IT Administrator
Shepherds Education and Research Foundation
Nairobi
08.2006 - 11.2010
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Responsible for the day to day running of Shepherds Foundation network both LAN and WAN.
- Computer maintenance and cleaning in the Foundation and Shepherds Junior School
Education
No Degree - DevOps And Cloud Computing
Moringa School
NairobiNo Degree - Diploma in Information Technology
Dynamic Institute of Management And Accountancy
NairobiSkills
Custom coding
Certification
AWS Certified Solutions Architect – Associate, Amazon Web Services Training and Certification, January 18 - 2023 - January 18, 2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
AWS Certified Solutions Architect – Associate, Amazon Web Services Training and Certification, January 18 - 2023 - January 18, 2026
01-2023
HashiCorp Certified: Terraform Associate (002), HashiCorp - April 23, 2022 - April 22, 2024
04-2022
DevOps Engineer
Safaricom PLC
09.2021 - Current
AWS Certified Cloud Practitioner, Amazon Web Services Training and Certification - May 21, 2020 - January 18, 2026
05-2020
Quality Assurance Systems Specialist
Safaricom PLC
01.2019 - 08.2021
Quality Assurance Analyst
Safaricom PLC
05.2017 - 12.2018
Customer Experience Executive
Safaricom PLC
11.2010 - 05.2017
Instructor /IT Administrator
Shepherds Education and Research Foundation
08.2006 - 11.2010
No Degree - DevOps And Cloud Computing
Moringa School
No Degree - Diploma in Information Technology
Dynamic Institute of Management And Accountancy
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