Summary
Overview
Work History
Education
Skills
Membership
References
Hobbies and Interests
Training
Affiliations
Accomplishments
Certification
Work Availability
Quote
Timeline
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NJURU DANIEL MUCHAI

NJURU DANIEL MUCHAI

manager -restaurant operation
Nairobi,Kenya

Summary

Adaptable Manager offering 4 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.

Overview

6
6
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

Restaurant Manager

Java House Africa
Nairobi
01.2022 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Supervised and trained staff in customer service, food handling, and safety protocols.

Area Manager

Bigsquare
Nairobi
01.2020 - 01.2022
  • Managing daily operations.
  • Monitoring inventory levels for the area.
  • Ensuring compliance with health codes.
  • Auditing financial records.
  • Reviewing customer feedback.
  • Budgeting and forecasting.
  • Evaluating budget plans and current costs to project trends and recommend updates.
  • Inspecting store facilities regularly to ensure compliance with safety regulations and standards.
  • Working with direct reports to develop and implement action plans, improving operating results.
  • Driving district growth through program quality, sales initiatives and customer service.
  • Promoting positive customer service experiences by promptly resolving conflicts.
  • Conducting market research and reported on competitors.
  • Sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Ensuring that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
  • Analyzing financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Implementing training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Scheduling regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Identifying business opportunities by analyzing consumer trends within local markets.

Branch Manager

Bigsquare Restaurant
01.2019 - 01.2020


• Create a good communication link with kitchen staff to ensure the right products comes out quickly.
• Ensure that staff are conversant with product portions, prices and codes.
• Ensures sales entries are correctly entered and receipts are issued to customer before money is collected.
• Ensure punctuality and time keeping of team members.
• Maintain and guarantee an excellent level of hygiene at all the time
• Ensure customers are attended to in a courteous and friendly manner and swift resolution is given to their issues/complaints.
• Ensure that all staff are at their designated work area and absenteeism is promptly detected and addressed.
• Send daily report of activities to senior manager.
•Maintain all restaurant equipment’s and records and ensure compliance to all standards and perform work according to hotel policies and procedures.
•Supervise all kitchen and dining room activities and ensure optimal quality of all production and coordinate with guests to maintain optimal level of customer satisfaction and analyze all customer requirements and provide efficient response.
•Collaborate with manager to review all employee performance and provide training to increase all performance and monitor all guest requests efficiently to achieve all customer objectives and maintain knowledge on all liquor regulations.
•Manage all storage supplies and assign staff in all requisition activities and evaluate all daily specials.
•Oversee all work in shift and restock all supplies at end of shift and perform regular inspections on all equipment and recommend required repairs.

Finance Assistant/Accountant

Big Square Hotel
01.2018 - 01.2019
  • Reconciliation of payment reports.
  • Processing invoices.
  • Cost accounting and control.
  • Preparing tax reports.
  • Reconciliation of general ledgers.
  • Safeguarding branch petty cash, External audit preparations.
  • Ensuring compliance with statutory regulations related to finance operations.
  • Providing administrative support to the finance department, such as filing documents and responding to queries.
  • Implementing program to create daily spreadsheets and streamline financial reporting.
  • Assisting in the preparation of financial statements and reports, including monthly and annual accounts.
  • Providing financial reporting, forecasting and modeling to support management decision-making.
  • Managing customer complaints regarding billing errors or discrepancies.
  • Receiving and recorded cash, checks and transfers.
  • Preparing invoices for customers and suppliers.
  • Classifying and summarizing financial data to compile and enter in financial records.
  • Maintained a record of all financial transactions, ensuring accuracy and completeness.

Finance Assistant Intern & Administrator

Kenya Wildlife Service (KWS) Headquarters
08.2017 - 11.2018
  • Assisting with invoice preparation.
  • Bank reconciliations.
  • preparing daily financial reports.
  • Payment processing.
  • Monitoring cash flow positions and reported any irregularities to the finance manager.
  • Preparing bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Assisting managers with additional duties during employee absences.
  • Assisting with preparation of annual budget forecasts and other long-term planning activities.
  • Reconciling or entering report discrepancies found in financial records.

Education

Bachelor of Commerce Degree - Business

Multimedia University of Kenya
09.2014 - 12.2018

High School Diploma -

Kalou Secondary School
Nyandarua
2014

Kangemi Primary School
2008

Lotus Computer College

Skills

  • Strategic management
  • Leadership skills
  • Inventory management
  • Performance Management
  • Marketing
  • Operations Management
  • Business Development
  • Financial Management
  • Team Leadership
  • Performance Evaluations
  • Complex Problem-Solving
  • Business Planning
  • Staff Management
  • Budget Control
  • Customer Relationship Management (CRM)

Membership

  • Secretary of finance and accounting club at Multimedia University of Kenya.
  • Member of I chose life Africa.

References

  • Harrison Musyoka, Area Manager,

     Java House Africa,

     +254 712 180 900

  • Jude Chege, HR manager,

Java House Africa,

+254 728025271.

Hobbies and Interests

  • Playing piano to take my mind off life stressors.
  • Travelling to explore new environments.

Training

  • Management and supervision Training-Big Square
  • Financial Management and accounts Training-Big square
  • Internal and system Audit training-Interstrat ltd
  • Financial planning-Coursera Advanced excel-Linked-In E-learning

Affiliations

  • Reading books
  • writing of blogd
  • hiking

Accomplishments

  • Employee of the month 2022 Java House Africa.
  • certificate of integrity.
  • Professional first aider.

Certification

  • Degree in Bachelor of Commerce (Finance).
  • certificate in financial planing and forecasting.
  • Advance excel certificate.
  • management and supervision training certificate.
  • Management certificate _Java Training Academy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Restaurant Manager

Java House Africa
01.2022 - Current

Area Manager

Bigsquare
01.2020 - 01.2022

Branch Manager

Bigsquare Restaurant
01.2019 - 01.2020

Finance Assistant/Accountant

Big Square Hotel
01.2018 - 01.2019

Finance Assistant Intern & Administrator

Kenya Wildlife Service (KWS) Headquarters
08.2017 - 11.2018

Bachelor of Commerce Degree - Business

Multimedia University of Kenya
09.2014 - 12.2018
  • Degree in Bachelor of Commerce (Finance).
  • certificate in financial planing and forecasting.
  • Advance excel certificate.
  • management and supervision training certificate.
  • Management certificate _Java Training Academy

High School Diploma -

Kalou Secondary School

Kangemi Primary School

Lotus Computer College
NJURU DANIEL MUCHAImanager -restaurant operation