WAIRIMU JULIE ANN

Key Responsibilities:

• Managing team of 5 members having attained the highest record of sales for 3 consecutive years
• Executing sales goals promoting 25% growth in targets set monthly.
• Planning on marketing activities to bridge the sales gap that eventually bring growth of 60% quarterly
• Conducting workload assessments leading to 30%increase in productivity
• Monitoring company inventory to keep stock levels and databases updated.
• Developing and implementing performance improvement strategies and plans to promote continuous improvement.
• Leading projects and analyzing data to identify opportunities for improvement.
• Increasing customer satisfaction by resolving issues swiftly.
• Updating MTD (Month to Date) performance dashboard.

• Operated POS handling over 100 transactions daily made via cash, card and check transactions to complete customer purchases.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Ensured all merchandise is well displayed.
• Helping customers complete purchases, locate items and join reward programs.
• Handled customer complaints by answering questions concerning store policies gaining an average customer satisfaction rating of over 7/10.
• Trained new cashier team members in customer service and money handling processes.
• Responsible for opening and closing the retail shop
• Worked with other associates to support cashiers and management needs.

• Negotiated all sales contracts with potential clients
• Generated sales leads and doing follow ups with prospective customers leading to growth in revenue by 85% every quarterly
• Developed sales pitches to upsell Telkom products and services based on research of consumer buying trends and market conditions.
• Met customer needs by servicing and maintaining existing accounts.
• Conducted customer visits in homes and businesses to discuss and demonstrate products.
• Managed all field sales and service promotions for corporate business.
• Achieved aggressive monthly quota of ksh 400000 airtime revenue income consistently.
• Provided expert identification of key territory sales business needs.
• Contributed to event marketing, sales and brand promotion.