NJOKI VICTORIA
Nairobi,Kenya
Summary
Hospitality Professional experienced in delivering exceptional food and beverage service in fast-paced restaurant environments. Created memorable dining experiences through strong guest relations and teamwork, supported by extensive knowledge of cuisine and food and wine pairings. Committed to fostering positive customer experiences through genuine hospitality and a strong work ethic.
Overview
3
3
years of professional experience
Work History
Waitress
Rainbow Resort
Nairobi, Kenya
01.2024 - Current
- Served over 200 guests during busy service periods while maintaining high customer service standards.
- Served high volumes of guests during peak hours, ensuring timely service and satisfaction.
- Provided friendly, professional table and beverage service to enhance guest experience.
- Consistently received positive feedback for friendly and efficient service.
- Collaborated with kitchen and service teams to streamline operations and improve service flow.
- Prepared dining tables (mise en place) and maintained hygiene standards.
- Maintained excellent hygiene and food safety practices throughout all shifts.
- Highlighted key accomplishments in service delivery.
Education
Some College (No Degree) - Computer Packages
HighTech College
NAIROBI , Kenya 03.2025 - 07.2025
Skills
- Table Service
- Food & Beverage Service
- Buffet Service
- Fine Dining Support
- Guest Relations
- Order Taking
- Menu & Basic Wine Knowledge
- HACCP
- POS Operation
- Teamwork
- Communication
- Food safety
- Time management
- Adaptability to change
- Attention to detail
- Menu memorization
Accomplishments
- Served over 200 guests during busy service periods while maintaining high customer service standards.
- Consistently received positive feedback for friendly and efficient service.
- Maintained excellent hygiene and food safety practices throughout all shifts.
Languages
- English
- Swahili
Personal Information
- English
- Swahili
Availability
- English
- Swahili
Languages
English
Proficient
C2
Timeline
Some College (No Degree) - Computer Packages
HighTech College
03.2025 - 07.2025
Waitress
Rainbow Resort
01.2024 - Current