Njeri Kabura

• Chief Manager - RHQ & Outstations, SR

Period: October 2024 to date

Responsibility: Coordination of Customs operations, mobilization and Collection of revenue at Mombasa Regional Headquarters & Outstations

Achievements:

i. Increased revenue generation by identifying new business opportunities and expanding existing client relationships.

ii. Implemented and developed operational standards, policies and procedures.

• Chief Manager - EAC & International Networks

Period: July 2022- October 2024

Responsibility: Coordination of Customs external and international affairs and representation of the Authority at the East African Community & other International Forums

Achievements:

i. Spearheaded projects from inception through completion, consistently meeting deadlines while staying within budget constraints.

ii. Executed appropriate staffing and budgetary plans to align with business forecasts.

iii. Optimized resource allocation, ensuring efficient use of personnel, materials, and equipment in achieving objectives.

iv. Improved communication across departments, fostering collaboration and enhancing overall operational effectiveness.

Deputy Commissioner - Policy & International Affairs

Period: March 2023

Responsibility: Policy Advisory Role on local and international tax and Customs matters

Achievements: Increased operational performance by identifying areas for improvement and implementing targeted strategies.

Manager - Manifest, Exemptions, Exports & Transhipment

Responsibility: Management of Manifests, Exemptions, Exports & Transhipments operations at the Port of Kilindini

Achievement:

• Developed effective improvement plans in alignment with goals and specifications.
• Maximized performance by monitoring daily activities and mentoring team members
• Enhanced customer satisfaction by prompt dispute resolution, maintaining open lines of communication and improving service delivery

· Supervisor - integrated Customs Management System (iCMS) Project Coordinator – SR

Period: Oct 2019 - Jan 2021

Responsibility: Coordinate roll out and uptake of the system and offer user support

Achievements:

i. Facilitated change management efforts, successfully offering guidance through periods of transition while minimizing disruption to operations.

ii. Pioneered the adoption of a new system that enhanced productivity across the department.

iii. Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

· Supervisor – Rules of Origin – SR

Period: May 2019 - Sept 2019

Responsibility: Verification of conference of origin on imported goods in line with the Customs rules of origin

Achievements:

i. Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

ii. Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.

· Supervisor – Port gates and CFS operations – SR

Period: Aug 2014 – April 2019

Responsibility: Document and physical goods verification, tax assessment, validation and release of goods under Customs control

Achievements:

i. Oversaw daily operations of the stations, ensuring smooth workflow and timely completion of tasks.

ii. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Tariff Office

Responsibility: Tariff review and classification on imported goods

Achievements:

Promoted trade efficiency through review and settlement of tariff disputes

Responsibility: Attain training on Customs operations and procedures

Achievement:

• Certificate on Customs Administration
• Paramilitary & experiential training

Responsibility: Counter banking service

Achievements:

• Provided exceptional customer service at the front desk, fostering a welcoming environment for clients and visitors alike.
• Handled daily financial transactions accurately, maintaining trust in the company''s financial records among stakeholders.

Responsibility: Marketing of bank products

Achievements:

• Increased brand awareness by implementing targeted marketing campaigns and strategies.
• Built strong relationships with industry players, securing positive reception.
• Monitored competitor activities to secure strategic advantage.