NJAGI JACKLINE MURUGI

• Heading customer acquisition initiatives for Equity's digital payment platforms, including the One Equity Till, Billers, Equity Online, and the Equity App.

• Provided key support to the Merchant Acquiring Department, enhancing service delivery.

• Actively resolved customer inquiries related to various payment services.

• Promoted merchant financing solutions, including Merchant Loans and Eazzy Stock Financing, to bolster financial growth for clients.

• Conducted comprehensive door-to-door interviews to gather accurate census data.

• Efficiently inputted and managed data collection using advanced digital tablets.

• Enhanced interpersonal skills through engaging with a diverse population.

• Oversaw the management and supervision of national election processes in Kenya.
• Conducted meticulous collection, counting, and validation of electoral results.
• Directed operations at a designated polling station, leading a team of 9 clerks with efficiency.

• Spearheaded sales initiatives as Sales Manager, driving revenue growth.
• Executed targeted Internet marketing campaigns to amplify brand reach.
• Managed financial transactions, including cash handling and register reconciliation.
• Oversaw team performance, providing supervision and guidance to staff.

• Tender initiation and opening process, ensuring compliance and transparency.
• Conducted thorough evaluations of tender submissions to determine best value and suitability.
• Managed and updated inventory records, maintaining accuracy and organization in store operations.
• Oversaw the receipt of new stock, meticulously verifying quantities against orders.
• Generated and executed purchase orders, streamlining procurement processes.
• Proficient in utilizing Enterprise Resource Planning (ERP) systems, specifically IFMIS, to enhance operational efficiency.