NIPUL PATEL
Nairobi
Summary
Experienced operations manager with a strong background in business development, strategic leadership, and procurement processes. Skilled in implementing policies, managing teams, and optimizing operational efficiency. Excels in building relationships, analyzing performance, and driving growth strategies to meet organizational objectives.
Overview
12
12
years of professional experience
Work History
Operations Manager
Galaiya Stores Limited
08.2021 - 05.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Kept corporate departments and customers updated on critical shipments.
- Directed shipping and receiving of wide range of products daily.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Cultivated relationships with key decision makers in leading retail chain accounts, achieving sustainable partnerships with retail buyers.
- Monitored retail analytics and visual merchandising technology and adjusted.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Supply Chain Coordinator
Alidi Kenya Limited
10.2014 - 06.2021
- Directed product flow throughout company.
- Resolved issues through negotiations and led contract compliance and vendor performance reviews.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Oversaw demand planning, purchasing, and logistics.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Improved, standardized and documented planning and scheduling processes.
- Derived forward-looking insights from ongoing analytics projects to offer predictive intelligence for ongoing business decision-making.
- Integrated SEO and PPC considerations into analytics management and planning to maximize ROI metrics.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Developed polished visualizations to share results of data analyses.
- Created and automated data visualizations to present insights and tell compelling stories.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Designed and evaluated WAN and LAN connectivity technologies.
- Generated reports to track performance and analyze trends.
- Configured and tested new software and hardware.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Organized records of vehicles, schedules and completed orders.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
Operations Assistant
Pramukh Cash and Carry Limited
01.2011 - 09.2014
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Collaborated with other departments to foster smooth operation of daily processes.
- Managed day-to-day department operations with effective workflow coordination.
- Analyzed and reported on operational data to identify trends and issues.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Monitored employee productivity and optimized procedures to reduce costs.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Developed and documented network policies, procedures and standards.
- Performed network security design and integration duties.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Updated reports, managed accounts, and generated reports for company database.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Analyzed current data records to provide detailed reports.
Education
Business Information Technology
Maseno University
12.2015
High School Diploma -
Kisumu Senior Academy
06.2010
Skills
- Procurement Processes
- Operations Management
- Logistics
- Relationship Management
- Customer Service
- Analytical Skills
- Performance Reviews
- Inventory Management
- Problem Solving
- Team Supervision
- Project Management
- Microsoft Office Suite Proficiency
- Documentation and Reporting
- Vendor Negotiation
- Compliance Management
- Business Process Improvement
Professional Courses
- Diploma in Business Management
- Operations Management
- Google Advertising
- Entrepreneurial Management
- Asana Project Management
- Microsoft Azure
- Cisco Certified Network Associate (CCNA)
References
- Youvens Nyang'ute, 0722550010
- Martin Mang'eti, 0720328819
Timeline
Operations Manager
Galaiya Stores Limited
08.2021 - 05.2023
Supply Chain Coordinator
Alidi Kenya Limited
10.2014 - 06.2021
Operations Assistant
Pramukh Cash and Carry Limited
01.2011 - 09.2014
Business Information Technology
Maseno University
High School Diploma -
Kisumu Senior Academy
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