Niham Karama
Senior Travel Consultant
Nairobi
Summary
Accomplished Senior Customer Service Representative with a proven track record at Emirates Airlines, excelling in account management and complaint resolution. Mentored junior staff, enhancing team success, and adeptly handled multiple tasks, leveraging CRM tools for optimal customer service. Skilled in database management and known for exceptional multitasking abilities and customer-focused outcomes.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Senior Customer Service Representative
Emirates Airlines
09.2003 - 12.2023
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Education
Diploma - IATA
Career Training Centre
NairobiSkills
Account management
Timeline
Senior Customer Service Representative
Emirates Airlines
09.2003 - 12.2023
Diploma - IATA
Career Training Centre
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