NICOLE ZINZI KOKONYA

• Assessing and processing claims for medical expenses while always bearing in mind the importance of medical confidentiality.
• Accurate and timely data input to the system applications.
• Handling internal and external pended claims in a timely manner via service center ensuring SLA's are met.

Key Achievements:

• Subject Matter Expert for SAP Member Claims.
• Part of the high-cost provider and member claims counter review team within the department.
• Supported new claims team members with one on one training and supporting them to continuously improve in their efficiency and quality in claims processing.

• Manage quote requests and sales administration tasks related to pre-sale account management
• Promoting sales effectiveness by identifying potential process improvements and making the necessary recommendations
• Using the mainframe platform to create claims & premium fiches
• Ensuring Salesforce Data Accuracy for both Sales & Client Management Teams accounts and brokers
• Reporting and analysis of Sales and Client Management data
• Assisting Sales and Client Management teams with any Marketing related activities
• Training new Sales and Client Management team members on how to use Salesforce and the Mainframe platform
• Designed a broker dashboard to track Africa broker performance
• Helped the Sales & Client Management team achieve revenue targets by ensuring the accounts I was handling between September 2021 - February 2022 were successfully implemented and renewed

• Handling internal and external customer's queries and complaints to their satisfaction and within the stipulated period
• Onboarding of Individual and Corporate clients for Portfolio Managers
• Preparation and submission of production reports to the Unit Business Manager
• Helping Portfolio Managers manage their corporate accounts by assisting in account reconciliation balancing statements and preparing invoices
• Helped Portfolio Managers achieve revenues of approximately Kshs
• 530 Million in the year ending December 2017 surpassing their revenue target by Kshs
• 130 Million
• Designed a new revenue reporting format that was adopted by all Business units and the overall report that is now used in Senior Management Meetings by the Unit Business Manager
• Nominated as IT Departmental Champion

• The primary point of contact for all internal and external matters pertaining to the office of the CEO
• Ensuring that all administrative duties relating to the CEO are handled in a professional manner with utmost confidentiality
• Liaise with customers and suppliers and ensure effective working relationships
• Handling the marketing duties for the company
• Certified ISO 9001:2008 Quality Management System Internal Auditor
• Growing Vitafoam's Facebook page visibility from 300 likes in February 2013 to over 14,000 likes
• Coming up with design concepts and content for Vitafoam's new websites www.vitafoam.co.ke and www.sleep.co.ke, and other marketing materials
• Designed a variety of dashboards monitoring machine maintenance, supermarket revenue and orders, and specialty product stocks and sales

• Handling multifaceted clerical tasks
• Assisting the HR & Administration Manager in payroll processing and handling personnel records for all staff
• Maintenance of office equipment and stationary stock levels
• Introduced a Stationary Stock Control system for the company which made the reordering process more efficient
• Designed a customer and supplier database, a first for the company

• Analysis and preparation of quantitative analysis reports based on market research data collected by the company and forwarding these reports to the Client Service Department who then present the report finding to the clients
• Given the opportunity to train data entry clerks on report design
• Participating in workshops where client reports I have created are discussed and findings garnered before they are presented to clients
• Being recognized by the Group Managing Director as a member of the team that helped secure a major client due to the outstanding work we had done
• Having been given the opportunity to create market research reports for major clients e.g
• Google, EABL, Safaricom, Bamburi among others

• Coding & data entry of market survey questionnaires
• Being recognized as one of the top data entry clerks in the research department due to my ability to meet and surpass my quotas due to speed and accuracy of my work
• Being selected to train in quantitative analysis report creation