Nicole Githinji
Kakamega
Summary
Passionate about creating real change in the community and addressing critical issues such as gender equality, humanitarian services, social development, customer service, and community development. Excited to collaborate with organizations, companies, corporations, and institutions dedicated to promoting equal and sustainable development nationwide. Strong commitment to making a positive impact and eager to contribute skills and expertise towards driving meaningful progress in these areas.
Overview
7
7
years of professional experience
Work History
Research Assistant
60 Decibels
09.2024 - Current
- Conducting phone surveys with customers and beneficiaries
- Accurately entering data from phone surveys into the 60dB platform
- Proactively communicating project progress updates and raising any queries or concerns with the 60 Decibel team
- Reviewing quality check feedback and resolving it within the project team’s agreed timeline
- Ensuring data privacy and integrity by adhering to 60 Decibels procedures and avoiding data falsification or recording inaccurate data
- Participating actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organizing research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintaining open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducting literature reviews to support hypothesis development and identify gaps in existing knowledge.
Content Writer
Serenity Crest Homes
11.2022 - 08.2024
- Collected data on assigned topics and uploaded them on the company's website page.
- Focused on creating informative and engaging content to enhance the company's visibility
- Developed new content ideas to resonate with the target audience and drive business success
- Completed thorough research into assigned topics.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Customer Engagement Executive
SunKing
10.2021 - 10.2022
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution
- Managed substantial amounts of incoming phone calls and identified and assessed customers’ needs to achieve satisfaction
- Served existing and potential customers by providing product and service information while effectively resolving product issues
- Implemented regular training programs focused on improving product knowledge among employees, ensuring accurate information was provided during client interactions.
- Processed inbound calls quickly while maintaining rapport with clients.
- Measured success of various engagement tactics through data analysis tools such as Google Analytics or Tableau Software.
- Delivered exceptional service by promptly responding to inquiries via phone, email, and social media platforms.
Polling Clerk
Independent Electoral and Boundaries Commission
03.2021 - 04.2021
- Organizing the polling place before the polls opened
- Ensuring that qualified voters were allowed to vote
- Providing instructions and assistance to voters
- Ensured accuracy of voter records by diligently updating registration information and verifying eligibility.
- Promoted a positive atmosphere at the polling station, addressing voter concerns with patience and professionalism.
- Enhanced voter experience by efficiently managing polling stations and ensuring smooth operations.
- Safeguarded democratic principles by strictly adhering to established rules and regulations governing elections in the United States.
Consultant and Research Intern
Centre for Human Rights and Policy Studies
02.2020 - 07.2020
- Conducted research, analysis, and developed reports related to CHRIPS projects in the fields of security, conflict, and governance
- Drafted articles and blog pieces and participated in programmatic and administrative aspects of the organization
- Played a key role in planning and executing logistics for workshops, meetings, and other events organized by CHRIPS
Content Supervisor
Kenya National Bureau of Statistics
01.2019 - 02.2019
- Conducting training for all enumerators under my supervision
- Assigning enumeration areas to the enumerators under my supervision
- Ensuring that everyone in the supervised area was enumerated
Social Development Officer Intern
Huduma Center
07.2017 - 09.2017
- Company Overview: Ministry of East African Community Affairs, Labour, and Social Protection
- Registering Self-Help groups and Community-Based Organizations
- Providing counseling and facilitating group dispute resolution
- Confirming, opening, and changing bank signatories
- Indexing files and performing general administrative duties
- Developing sex-disaggregated data for gender-responsive planning and programming
- Ministry of East African Community Affairs, Labour, and Social Protection
Education
Bachelor of Arts - Development Studies
Jomo Kenyatta University of Agriculture And Technology
Juja, Kiambu County06-2018
High School Diploma -
Booker Academy
Mumias, Kakamega County11-2013
Skills
- Organizational Skills
- Leadership and supervision skills
- Problem-solving skills and conflict resolution skills
- Teamwork and Collaboration
- Strategic Thinking and planning
- Adaptability and Flexibility
- Computer Proficiency
- Negotiation
- Reliability
- Excellent Communication
- Customer Service
- Research Technique skills
Languages
Swahili
Native language
English
Proficient
C2
Accomplishments
I was honored to receive a certificate of appreciation from Huduma Kenya in recognition of my steadfast commitment to serving the community members. This acknowledgment highlights the considerable effort I have devoted to various initiatives to enhance community welfare. Additionally, I completed a detailed project that analyzed the effects of devolution on service delivery, investigating how this governmental restructuring has influenced accessibility and efficiency in local services.
References
- Chuck Flaherty, Founder of Serenity Crest Homes, P.O BOX 387- 50100 Kakamega, 0797310828, Serenitycresthomes@gmail.com
- Charles Ocholla, Supervisor at SunKing, P.O BOX 5581- 00200 Nairobi, 0706559036, Charlesochola00@gmail.com
- Rahma Ramadhan, Supervisor at Centre for Human Rights and Policy Studies, P.O BOX 23748-00100 Nairobi, 0723637894, rramadhan@gmail.com
- Julie Omolo, Sub-County Social Development Officer (Makadara Sub-County), P.O BOX 20430-00100 Nairobi, 0721610011, Julieomolo.ja@gmail.com
Timeline
Research Assistant
60 Decibels
09.2024 - Current
Content Writer
Serenity Crest Homes
11.2022 - 08.2024
Customer Engagement Executive
SunKing
10.2021 - 10.2022
Polling Clerk
Independent Electoral and Boundaries Commission
03.2021 - 04.2021
Consultant and Research Intern
Centre for Human Rights and Policy Studies
02.2020 - 07.2020
Content Supervisor
Kenya National Bureau of Statistics
01.2019 - 02.2019
Social Development Officer Intern
Huduma Center
07.2017 - 09.2017
Bachelor of Arts - Development Studies
Jomo Kenyatta University of Agriculture And Technology
High School Diploma -
Booker Academy
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