Nicole Gitau
Nairobi,30
Summary
Strategic and adaptable professional with a diverse background, consistently achieving impactful results in dynamic and challenging environments. Skilled in leading cross-functional teams to accomplish project objectives while prioritizing operational efficiency and regulatory compliance. Demonstrated expertise in project management, operations, administration, compliance, and internal audit, ensuring seamless coordination and effective execution of initiatives. A results-driven leader committed to driving organizational excellence and continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Internal Audit & Compliance Officer
BM Security
07.2023 - Current
- Identified and rectified operational inefficiencies through rigorous internal audits, leading to a 15% efficiency increase and a 10% reduction in costs
- Implemented strategic process enhancements, resulting in a 20% reduction in turnaround time for critical business processes
- Successfully mitigated high-impact risks through the implementation of controls, reducing risk exposure by 25% and ensuring regulatory compliance
- Developed and executed risk-based audit plans, achieving 100% coverage of key risk areas and adherence to audit standards
- Led comprehensive training programs, enhancing staff awareness of compliance matters by 30%
- Developed strategies for incorporating ESG criteria into audit processes, enhancing the organization's environmental and social impact assessments
- Implemented ESG-focused metrics for evaluating supplier sustainability practices, resulting in improved supplier relations, and reduced environmental footprint
- Enhanced stakeholder engagement strategies by integrating ESG reporting principles, fostering transparency and trust among investors and regulatory bodies.
Administration Manager & Operations Coordinator
BM Security
10.2021 - 06.2023
- Oversaw daily operations, driving a 20% increase in productivity and a 15% reduction in errors
- Developed SOPs for administrative tasks, streamlining processes and reducing turnaround time by 25%
- Managed office maintenance and vendor relationships, reducing costs by 10% and ensuring timely services
- Optimized inventory management, leading to a 20% reduction in waste
- Provided extensive administrative support for meetings, workshops, and conferences.
Executive Assistant
BM Security
10.2021 - 06.2023
- Managed the Executive Director's calendar, meetings, and travel arrangements, improving efficiency by 25%
- Provided comprehensive administrative support, reducing errors by 20% and improving office equipment procurement processes
- Coordinated executive leadership team meetings (board and senior management meetings), developed agendas, and managed follow-up actions.
Audit Management Trainee & Project Management Officer
BM Security
06.2019 - 09.2021
- Managed end-to-end lifecycle of foundation projects, positively impacting the well-being of 409 children, and facilitating the planting of 500 trees to combat climate change
- Crafted comprehensive project blueprints, schedules, and financial plans, consistently meeting and exceeding project goals within set timeframes and budgets
- Guided cross-disciplinary teams in client interactions, culminating in a 15% increase in client satisfaction and a 10% improvement in project outcomes.
Audit Trainee
Mwisywa Beth & Associates
07.2018 - 04.2019
- Assisted in the planning and execution of audit strategies for multiple projects, resulting in a 20% increase in the thoroughness of financial process examinations, leading to more accurate risk assessments
- Supported an external audit team of five employees, resulting in a 10% increase in project efficiency and a 15% improvement in meeting project objectives within established timelines
- Monitored project budgets and resource allocation, identifying areas for cost optimization, resulting in a 15% reduction in project expenses while maintaining or improving project outcomes
- Facilitated communication between team members, departments, and external stakeholders, resulting in a 25% increase in project alignment and a 20% decrease in misunderstandings or delays
- Implemented risk aversion strategies, leading to a 30% decrease in identified financial risks and a 20% reduction in the potential impact of identified risks on project outcomes
- Maintained accurate records of audit findings, resulting in a 100% compliance rate with documentation requirements and a 15% improvement in the efficiency of audit reporting processes.
Direct sales representative
Caritas Microfinance Bank
03.2018 - 06.2018
- Identified and targeted potential customers through various means such as door-to-door sales, networking, and referrals, resulting in a 15% increase in lead generation and a 10% increase in conversion rates
- Developed a deep understanding of the products or services being offered, resulting in a 20% improvement in effectively communicating product features and benefits to potential customers and a 15% increase in customer engagement during sales interactions
- Delivered compelling sales presentations to potential customers, addressing their needs, and demonstrating how the product or service meets those needs, resulting in a 25% increase in sales conversions and a 20% increase in average deal size
- Established and maintained positive relationships with customers, resulting in a 30% increase in repeat business and a 25% increase in referrals from satisfied customers
- Followed up with customers after the sale, resulting in a 20% increase in customer satisfaction ratings and a 15% increase in customer retention rates
- Stayed informed about competitors and market trends, resulting in a 20% improvement in effectively positioning the company's products or services in the marketplace and a 15% increase in market share
- Gathered feedback from customers, resulting in a 25% increase in product/service improvement initiatives and a 20% improvement in sales strategies based on customer insights
- Conducted product demonstrations for customers, resulting in a 20% increase in product understanding among customers and a 15% increase in customer interest and engagement
- Provided information on product usage, maintenance, and additional services offered, resulting in a 25% increase in customer satisfaction and a 20% decrease in customer support inquiries related to product usage.
Education
Certified Public Accountant - Accounts
Strathmore University
Nairobi, Nairobi Province, Kenya04.2025
Bachelor's degree in economics and statistics -
The University of Nairobi
12.2018
Skills
- ERP, Power BI, Salesforce Software Proficiency
- Microsoft Office
- Relationship Building
- Analytical and Critical Thinking
- Research
- Project Planning (Microsoft 365 Office, Google Drive, Salesforce)
- Networking
- Computer Skills
- Teamwork and Collaboration
- Team building
- Quality Assurance
- Task Prioritization
- Written Communication
- Multitasking Abilities
- Fluent in English and Swahili
- Organization
- Attention to Detail
Certification
- Budgets and Financial Reports Certification, ABMC International Ltd, October 2022
- Risk Assessment & Management, ABMC International Ltd, October 2022
- Anger Management Certification, ABMC International Ltd, September 2022
- Communication Strategies Certification, ABMC International Ltd, August 2022
- Project Management Certification, ABMC International Ltd, August 2022
- PSEA Certification, ICoCA, July 2022
- Change Management Certification, ABMC International Ltd, June 2022
- Delivering Constructive Criticism, ABMC International Ltd, June 2022
- CPA Part 1, Strathmore University, December 2015
Professional Developments
- ESG (Environmental, Social, and Governance) Masterclass, Scribe Services, 03/2024
- ISO 18788: 2015 Security Operations Management System, Lead Implementer, MSS Global, 2021
- ISO 22301:2019 Business Continuity Management System, Lead Implementer, BSI, 2019
- ISO 9001: 2015 Quality Management System, Internal Auditor, Sentinel Africa, 2017
References
- Michelle Morgan, michelle@bmsecurity.com, Executive Director, BM Security Ltd, 0729 143 797
- Beth Mwisywa, mwisywabeth@gmail.com, Managing Partner, Mwisywa Beth & Associates, 0722 315 926
- Ann Akiru, bmsystems@bmsecurity.com, Operations Administrator, BM Systems, 0725 326 961
- Jonathan Basweti, jonabasweti@outlook.com, Director, Les Conseillers, 0722 613 497
Hobbies and Interests
DIY activities (currently working on a few decor pieces for my home), Autodidact (currently learning data analytics – Power BI, & German Language), travel adventures, and discovering new food spots, anywhere, and daily fitness routines (yoga and aerial fitness being my favorite).
Languages
English
Native language
Swahili
Proficient
C2
English
Proficient
C2
German
Elementary
A2
Timeline
Internal Audit & Compliance Officer
BM Security
07.2023 - Current
Administration Manager & Operations Coordinator
BM Security
10.2021 - 06.2023
Executive Assistant
BM Security
10.2021 - 06.2023
Audit Management Trainee & Project Management Officer
BM Security
06.2019 - 09.2021
Audit Trainee
Mwisywa Beth & Associates
07.2018 - 04.2019
Direct sales representative
Caritas Microfinance Bank
03.2018 - 06.2018
Certified Public Accountant - Accounts
Strathmore University
Bachelor's degree in economics and statistics -
The University of Nairobi
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