Nicole Ayuma Mangala
Customer Service
Nairobi
Summary
Experienced barista with a strong background in hospitality and extensive experience as a waitress. Proficient in crafting high-quality coffee and tea beverages.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Attendant/Barista
Oak Place Conference Hotel
06.2023 - 12.2024
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Maintained accurate records of customer interactions, allowing for better follow-up on outstanding issues.
- Utilized strong communication skills to establish rapport with clients and provide tailored solutions based on their needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Maintained a clean, organized work environment that promoted productivity among team members.
- Efficiently handled high call volumes while maintaining excellent service quality standards.
Barista
Ainahrain Restaurant
05.2022 - 11.2022
- Reduced wait times for customers through quick transaction processing and multitasking abilities.
- Enhanced store reputation with attentive service and accurate transaction processing.
- Provided training support for new hires on operating the cash register system effectively.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
Barista
Boma International College
01.2021 - 12.2021
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Education
Certificate - Barista Skills
Boma International College
NAIROBI 01.2020 - 12.2021
Kenya Certificate of Secondary Education -
Lirhanda Girl's High School
Kakamega, Kakamega District, Kenya 01.2016 - 11.2019
Skills
- Consistent dedication to tasks
- Clear interpersonal communication
- Comprehensive documentation skills
- Skilled in using Microsoft Office tools
- Customer relationship management
- Food Preparation
- Skilled in operating espresso machines
- Beverage Preparation
- Creative thinker
- Coffee expertise
- Point of sale management
- Professional Demeanor
- Table setting knowledge
- Socially engaging
- Reliable and Dependable
- Effective relationship management
- Order Taking
- Patience and composure
- Time management
References
To Be Provided Upon Request.
Crocheting
Passionate about crocheting and trying to make attrctive , modern crochet designs for personal consumption . I also teach children how to crochet .
Timeline
Customer Attendant/Barista
Oak Place Conference Hotel
06.2023 - 12.2024
Barista
Ainahrain Restaurant
05.2022 - 11.2022
Barista
Boma International College
01.2021 - 12.2021
Certificate - Barista Skills
Boma International College
01.2020 - 12.2021
Kenya Certificate of Secondary Education -
Lirhanda Girl's High School
01.2016 - 11.2019
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