Nicole Atieno
Nairobi
Summary
Dedicated and diligent stock controller with a proven track record of effectively managing inventory in diverse settings. Adept at optimizing productivity and minimizing shortages through streamlined receiving, processing, and distribution of merchandise. Possesses strong expertise in strategic inventory organization and tagging, ensuring efficient operations and smooth workflow.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Stock Controller
BAO BOX - NOSTALGIC FOODS LTD
04.2023 - Current
- Inventory Management: Monitoring and maintaining accurate levels of stock.
- Supplier Communication: Coordinating with suppliers for orders and deliveries.
- Order Processing & Stock Receiving: Placing orders based on stock levels and demand forecasts as well as checking and recording deliveries of stock.
- Stock Rotation and Storage: Ensuring FIFO (First In, First Out) and proper storage conditions.
- Stock Audits: Conduct regular audits to reconcile physical stock with records.
- Reporting: Generating reports on stock levels, movements, and discrepancies.
- Quality Control: Monitoring stock quality and addressing any issues.
- Documentation: Maintaining accurate records of stock transactions and movements.
- Handling Returns and Exchanges: Processing returns or exchanges of stock items as necessary.
Customer Service Representative
BAO BOX - NOSTALGIC FOODS LTD
12.2022 - 03.2023
- Responded to customer requests for products, services, and company information, offering excellent support and tailored recommendations to address needs.
- Taking Reservations: Handling incoming reservation requests via phone or email.
- Customer Service: Providing information about menu options, special requests, and restaurant policies.
- Reservation Management: Scheduling and confirming reservations, including special arrangements for large groups or events.
- Seating Coordination: Assigning tables and managing seating arrangements efficiently.
- Communication: Liaising with other restaurant staff to ensure smooth service and accommodate guest preferences.
- Handling Changes: Managing cancellations, rescheduling, and accommodating last-minute requests.
- Customer Relations: Ensuring a positive guest experience by addressing concerns and providing assistance as needed.
- Record Keeping: Maintaining accurate records of reservations, guest preferences, and special requests.
- Upselling: Recommending additional services or promotions to enhance the guest experience and increase revenue.
Education
Bachelor of Science - INFORMATION TECHNOLOGY
PIONEER INTERNATIONAL UNIVERSITY
NAIROBI,KENYA11.2022
Skills
- Inventory Management
- Supplier Management
- Financial Administration
- Clear and effective communication
- Problem-solving
- Organization & Time management
- Adaptability
- Teamwork
- Attention to detail
Certification
Cisco Certified Network Associate (CCNA)
Timeline
Stock Controller
BAO BOX - NOSTALGIC FOODS LTD
04.2023 - Current
Customer Service Representative
BAO BOX - NOSTALGIC FOODS LTD
12.2022 - 03.2023
Bachelor of Science - INFORMATION TECHNOLOGY
PIONEER INTERNATIONAL UNIVERSITY
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