Nicole Anyango
IT Assistant
Nairobi,nairobi
Summary
Proactive IT Assistant with a track record of enhancing workflow continuity and asset management . Excelled in data management and customer service, ensuring efficient future planning and minimal downtime. Demonstrated exceptional problem-solving abilities and computer literacy, contributing to a streamlined IT support system.
Overview
4
4
years of post-secondary education
Work History
IT Assistant
Microcline Systems Limited
04.2023 - 08.2023
- Responded to queries on phone, via email or through IT ticketing system.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Collaborated with IT team to successfully complete large projects within strict deadlines
- Installed and configured operating systems and applications
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments
Education
Bachelor of Science - IT
KCA UNIVERSITY
Nairobi, Nairobi Province, Kenya 09.2019 - 11.2023
Skills
Data Management
Hardware maintenance
Customer service
Computer literacy
Excellent communiction
Attention to details
Helpdesk support
Referees
Haron Tinega
Senior lecturer,KCA University
Email: htinega@kcau.ac.ke
Timeline
IT Assistant
Microcline Systems Limited
04.2023 - 08.2023
Bachelor of Science - IT
KCA UNIVERSITY
09.2019 - 11.2023
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