NICOLE ADAKA
Summary
Accomplished professional with several years of experience guiding and developing employees. Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Stellar problem solver with excellent judgment and professional attitude.
Overview
9
9
years of professional experience
Work History
Team Leader Manager
Modatech LIMITED
01.2020 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Led a diverse team of 30 members, fostering a collaborative and high-performance culture.
- Resolved conflicts between team members in a timely manner.
- Maintained accurate records and transactions using CRM systems
Customer Service Representative
Africom BLEAMER
01.2019 - 12.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Prevented key account losses by researching discrepancies and correcting problems.
Brand Ambassador
Lenovo LIMITED
01.2016 - 12.2017
- Researched and tested products and practiced demonstrations before conducting live presentations.
- Organized promotional events to introduce new products and services to the public.
- Increased sales by encouraging customers to purchase additional products and services.
Education
High School Diploma -
Parklands Arya Girls
12-2014
Diploma in Electrical Engineering -
Kenya Power Institute of Research And Energy Studies
Skills
- Team leadership
- Performance evaluation
- Conflict resolution
- Customer service
- CRM systems
- Email platforms management
Languages
English
First Language
Swahili
Beginner (A1)
A1
Timeline
Team Leader Manager
Modatech LIMITED
01.2020 - Current
Customer Service Representative
Africom BLEAMER
01.2019 - 12.2019
Brand Ambassador
Lenovo LIMITED
01.2016 - 12.2017
High School Diploma -
Parklands Arya Girls
Diploma in Electrical Engineering -
Kenya Power Institute of Research And Energy Studies