Nicolas Peter Wanjau
SYSTEM ADMINISTRATOR
Nairobi,30
Summary
Experienced Systems Administrator with 5+ years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills and the ability to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
4
4
Language
Work History
System Administrator
SMATRT SYS LTD
NAIROBI, 30
02.2021 - Current
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Codified office structures and processes to promote teamwork and performance.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Interpreted management directives to define and document administrative staff processes.
- Participated in all phases of system development life cycle, from requirements analysis through system implementation.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Oversaw development and maintenance of organization computer systems and intranet.
- Improved and deployed existing systems including billing automation, accounting and real-time reporting and analytics capabilities.
- Configured new systems and protocols according to strict company guidelines and employee preferences.
- Developed revisions to HR systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Updated systems from previous versions to current versions, resulting in a well up to task system to increase productivity.
- Diagnosed issues with and quickly repaired flaws to maintain functionality.
- Managed and monitored all installed systems for highest level of availability.
- Investigated new and emerging software applications within logistics to design, select, implement and use administrative information systems effectively.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Installed hardware, completed software updates and assessed security patches for optimized computer use.
Website Developer
i-solve ltd
nairobi
06.2019 - 01.2020
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Multi-tasked across multiple functions and roles to generate project results and meet deadlines and organizational expectations.
- Applied latest emerging technology, software and project application trends to update and maintain site applicability.
- Oversaw web platform testing, troubleshooting and user sampling prior to live deployment.
- Optimized company's website and main corporate blog to boost SEO traffic to sites.
- Pulled from PHP, SQL, JavaScript and other back-end library knowledge to bolster programming resources.
- Collaborated with other developers, representing web team to establish project goals, projections and milestones.
- Coded websites using HTML, CSS, JavaScript and jQuery languages.
- Assisted web presence planning, implementing changes and integrating requested elements to streamline business operations.
System Administrator
BIDWOOD SUITES
NAIROBI, 30
11.2019 - 12.2019
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Assumed system administrator responsibilities .
- Managed data backups and disaster recovery operations for the company.
- Prepared productivity reports for IT director.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
- Provided all required network documentation to inform management.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Planned, implemented and maintained wireless network strategy and operation.
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
- Identified and immediately resolved issues with network devices, including firewalls
- Monitored stability of network and wireless services to deliver comprehensive stability.
IT SALE TECHNICIAN
DOVE COMPUTERS
NAIROBI, 30
10.2018 - 06.2019
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Completed orders through inventory system and organized product deliveries to meet customer timetables.
- Provided sales and IT Technical service assistance to walk-in traffic
- Provided sales and customer service assistance to walk-in traffic
- Defined standardized criteria for adoption of third-party deliverables within website infrastructure.
- Created consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers.
Information Systems Administrator
nairobi womens hospital(hurlingham)
nairobi, 30
02.2017 - 10.2018
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to software.
- Implemented new software applications and operating system roll-outs across business enterprise.
- Set up network profiles, security permissions and file sharing systems.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Assisted users with product selection based on stated needs, proposed use and budget.
- Trained end-users of on use, functionality and application to business problems.
- Authored protocols for appropriate, cost-effective and safe handling of equipment and materials.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Prepared reports by collecting, analyzing and summarizing information.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Drafted and distributed training manuals for devices used by various employees.
- Communicated regularly with customers concerning data exchange and technology integration.
- Attended regular client meetings to report project progress and address questions.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Performed tests of functionality, security and performance of different workstations and devices.
- Built and refined powerful machine learning models that automated decisions, prioritized work and changed behavior of products in real time.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Configured hardware, devices and software to set up work stations for employees.
Security Operation
gyto security
nairobi, 30
01.2016 - 05.2016
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Monitored and authorized entrance and departure of all employees and visitors daily.
Education
No Degree - Kenya Certificate of Primary Education
Lanes Junior Academy
Githurai 01.2000 - 11.2010
Kenya Certificate of Secondary Education
Greenville High School
02.2011 - 11.2015
BUSINESS INFORMATION TECHNOLOGY -
Zetech University
Ruiru 05.2016 - 09.2018
Software Engineering - Software Engineering
Holberton University
Silicon Valley 01.2021 - Current
Skills
Hardware knowledge
Accomplishments
- Managed to develop a dental system that is currently being used at Nairobi womens hospital..
- Collaborated with team of programmers in the development of various websites.systems for various organizations.
- Resolved mobile application issue through user testing for various companies such as quatrix andpontypriddholdings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I make the most of all that comes and the least of all that goes.
Sara Teasdale
Timeline
System Administrator
SMATRT SYS LTD
02.2021 - Current
Software Engineering - Software Engineering
Holberton University
01.2021 - Current
System Administrator
BIDWOOD SUITES
11.2019 - 12.2019
Website Developer
i-solve ltd
06.2019 - 01.2020
IT SALE TECHNICIAN
DOVE COMPUTERS
10.2018 - 06.2019
Information Systems Administrator
nairobi womens hospital(hurlingham)
02.2017 - 10.2018
BUSINESS INFORMATION TECHNOLOGY -
Zetech University
05.2016 - 09.2018
Security Operation
gyto security
01.2016 - 05.2016
Kenya Certificate of Secondary Education
Greenville High School
02.2011 - 11.2015
No Degree - Kenya Certificate of Primary Education
Lanes Junior Academy
01.2000 - 11.2010
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