NICKSON OBEGE
Nairobi
Summary
Dynamic Youth Staff from Alfatah High School, adept in crisis intervention and program planning, significantly enhanced student engagement and community support. Leveraged positive reinforcement and youth advocacy skills to foster personal growth, achieving notable improvements in student coping mechanisms and participation in social change initiatives. Excelled in creating impactful educational materials and coordinating volunteer activities, demonstrating a strong blend of hard and soft skills.
Overview
7
7
years of professional experience
Work History
Youth Staff
Alfatah High School
01.2021 - Current
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Built lasting relationships with youth and parents or guardians.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Counseled students regarding educational issues such as truancy, study habits and career planning.
- Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Created educational materials to convey important information to service recipients.
- Kept case files updated, accurate and aligned with requirements.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Coordinated with different service providers to meet clients' individual needs.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Educated young people about strategies for driving discussions and promoting social changes.
- Tracked service activities and outcomes against outlined plans and goals.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Coordinated and managed volunteer activities for community service projects.
- Approached issues proactively to best meet current and future community needs.
- Led group discussions and activities to meet different community needs.
- Facilitated community outreach to expand participation and support.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Waiter
Eldo Bliss Restaurant
01.2018 - 12.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Arts - History And Kiswahili
MOI UNIVERSITY
Eldoret, Uasin Gishu, Kenya12.2017
High School Diploma -
Kivayha High School
Kakamega, Kenya11.2011
Primary Education -
St. Peters Primary School
Lugari, Kenya11.2007
Skills
- Positive Reinforcement
- Program Planning
- Child Development
- Youth engagement
- Abuse Identification
- Schedule Management
- Crisis Intervention
- Youth Advocacy
- Behavior Modeling
- Discipline strategies
- Peer Counseling
- Career guidance
Reading, Writing, Exploring
Reading Novels
Writing Essays
Exploring New Places
Languages
English
Proficient
C2
Kiswahili
Proficient
C2
Timeline
Youth Staff
Alfatah High School
01.2021 - Current
Waiter
Eldo Bliss Restaurant
01.2018 - 12.2020
Bachelor of Arts - History And Kiswahili
MOI UNIVERSITY
High School Diploma -
Kivayha High School
Primary Education -
St. Peters Primary School
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