Summary
Overview
Work History
Education
Skills
References
Other Qualifications And Training
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Hobbies and Interests
Timeline
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NICK RUFUS NJUGUNA

Nairobi

Summary

Experienced and client-centric portfolio management professional with a strong focus on business growth. Proven track record in driving growth, developing strategic partnerships, and leading digital transformation initiatives. Skilled in aligning technology solutions with organizational objectives to enhance service delivery and foster innovation. Proficient in strategic planning, relationship management, banking operations, problem-solving, and risk management. Results-driven with a focus on revenue growth, market expansion, opportunity identification, client relationship building, team collaboration, and adapting to changing business needs through strategic planning and negotiation skills.

Overview

12
12
years of professional experience

Work History

Business Development Lead – Public Sector Digital Transformation

Safaricom PLC
03.2024 - Current
  • Identifying emerging needs in the public sector both at National and County level. This involve analyzing current public sector challenges and optimization business cases using digital solutions that position Safaricom as a systems integrator, fostering partnerships with government agencies.
  • Running feasibility studies and stakeholder consultations to identify critical components for Kenya's digital public infrastructure.
  • Researching on potential partners, both locally and internationally by evaluating their capabilities, expertise, and alignment with the pipeline public sector solutions for collaboration.
  • Sourcing and initiating discussions with the various government Ministries and Parastatals, exploring opportunities for collaboration and outlining the vision for the digital public sector solution at Safaricom and frameworks to forge ahead.
  • Monitoring the adoption and growth of the Hustler Fund 2.0, iterating the product based on user feedback to enhance accessibility and financial inclusion which has been instrumental in the current Hustler Fund Bridge loan and the MSME Band products.
  • Business generation of over 1.2B within quarter one, beginning of April 2024.
  • Universal Health Coverage(SHA) Lead Stakeholder Management from contracting to Go-live of SHA to date.

Senior Manager - Schemes, Customer Experience and Reconciliation

NCBA Bancassurance Intermediary Ltd
11.2021 - 10.2023
  • Company Overview: As part of the NCBA Group, I offered holistic financing solutions for customers.
  • Provided specialized expertise with strong customer value propositions in the Bancassurance unit.
  • Maintained regular and close relationships with clients, as well as internal and external contacts. This excellent sector knowledge facilitated interactions at all levels.
  • Reconciled accounts with all underwriters in accordance with Insurance Regulatory Authority (IRA) guidelines.
  • Developed and executed marketing programs aligned with the Bancassurance strategy to foster business growth for new schemes.
  • As part of the NCBA Group, I offered holistic financing solutions for customers.
  • Growing the scheme book by 249% growth in 2023 accounting for 63% of NCBA Bancassurance Intermediary Ltd Revenues.

Client Service Manager, Corporate Banking

NCBA Bank
05.2020 - 10.2021
  • Structured and executed business transactions exceeding USD 7 million in Kenya.
  • Sourced, originated, and negotiated pricing with various customers, ensuring deal closures within specified timelines.
  • Maintained regular and close relationships with clients and internal and external contacts; excellent sector knowledge facilitated interactions at all levels.
  • Built financial models and stress scenarios to assess debt serviceability and project viability.
  • Analyzed historical and projected financial statements to advise management on debt capacity.
  • Prepared overdraft requests, credit papers, and term sheets while reviewing offer letters and other loan documentation.
  • Part of the team working on the Bank Online Digital platform that ensured 90% of the Corporate Customer could easily enjoy Bank services online.
  • Facilitated booking of several transactions in the Manufacturing sector in corporate Banking.

Officer, Technology and Operations

NIC Bank
09.2014 - 04.2020
  • Successfully upgraded and transformed the lending module from version 10 and version 17 to version 18 in the core banking system, T24.
  • Achieved successful integration of the CRB modules for two legacy banks following their merger into the Nquest platform.
  • Automated the generation of audit confirmation reports for customers.
  • Streamlined the preparation of mortgage certificates.
  • Implemented an automated process for the bulk dispatch of pre-listing and post-listing notification letters related to CRB to customers.
  • Executed and shared loan reports with all bank stakeholders on a daily and monthly basis.
  • Reconciled the NIC Bank credit card book, reducing its balance from 118 million to zero.
  • Reconciled the NIC loan book and suspense accounts, reducing the balance from 496 million to zero.

Operations Assistant

NIC Bank
07.2013 - 08.2014

Education

MSC in International Business Management - Business And Managerial Economics

University of East London
United Kingdom
07-2027

Bachelor of Arts - Economics and Sociology

Egerton University
Nakuru
12-2013

Certificate of Proficiency - undefined

College of Insurance

Leadership & Management Effectiveness Certificate - undefined

Skills

  • Business savvy awareness
  • Portfolio management
  • Banking principles
  • Management accounts interpretation
  • Budgeting
  • Human Capital management
  • IT management
  • Business process improvement
  • Team mentoring and Leadership
  • Cross-functional team leadership
  • Project management
  • Contract negotiation and closing tactics
  • Business development

References

  • Fawzan Chaudhri, Director, Corporate Banking, DIB Bank, Fawzan.Chaudhri@ncbagroup.com
  • Boniface Mungania, Director Public Sector Digitization, Safaricom PLC, Bmungania@safaricom.co.ke
  • Evelyn Nyankabaria, Head of Underwriting and Operations, NCBA Bancassurance, Evelyn.nyankabaria@ncbagroup.com
  • Monicah Kihia, Group Director HR, NCBA Bank PLC, Monicah.Kihia@ncbagroup.com

Other Qualifications And Training

  • 2018, Attended the Kenya Business Aviation Conference as a Panelist regarding Aviation Financing
  • 2017, Training by Power-Play on Relationship Management and Sales
  • 2023, NCBA Insurance Master Class Certification
  • 2023, Customer Experience the NCBA Way Certification
  • 2023, Member of the Insurance Institute of Kenya

<Enter your own>

Nationality: Kenyan

Hobbies and Interests

  • Playing basketball/Golf.
  • Community Service/Volunteering.
  • Mentoring or coaching.
  • Hiking/Outdoor survival skills.

Timeline

Business Development Lead – Public Sector Digital Transformation

Safaricom PLC
03.2024 - Current

Senior Manager - Schemes, Customer Experience and Reconciliation

NCBA Bancassurance Intermediary Ltd
11.2021 - 10.2023

Client Service Manager, Corporate Banking

NCBA Bank
05.2020 - 10.2021

Officer, Technology and Operations

NIC Bank
09.2014 - 04.2020

Operations Assistant

NIC Bank
07.2013 - 08.2014

Certificate of Proficiency - undefined

College of Insurance

Leadership & Management Effectiveness Certificate - undefined

MSC in International Business Management - Business And Managerial Economics

University of East London

Bachelor of Arts - Economics and Sociology

Egerton University

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NICK RUFUS NJUGUNA