Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Certification
Work Availability
Accomplishments
Software
Timeline
Generic
Nick Obiero

Nick Obiero

Nairobi,Nairobi

Summary

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Shopify, Gorgias, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Clipboard Health
09.2022 - Current
  • Verifying credentials or documents required for onboarding healthcare professionals.
  • Responding to inquiries from healthcare professionals (nurses, CNAs, etc.) and healthcare facilities.
  • Providing assistance with account setup, profile updates, and scheduling.
  • Handling concerns related to job assignments, cancellations, and payments.
  • Helping new users navigate the platform and understand its features.
  • Escalating complex issues to specialized teams or supervisors when necessary.
  • Maintaining accurate records of interactions and updates in the system using Zendesk.

Customer Service Representative

Majorel
NAIROBI, NAIROBI
05.2020 - 08.2022
  • Manage large amounts of outbound calls and negotiate payoff deadlines and payment plans.
  • Handle customers' questions or complaints: contacting debtors to inquire of their payment status.
  • Analyzed the customers' financial situation and offered the best payment solutions.
  • Performed collection calls on assigned accounts in my queue.
  • In required instances, troubleshooting for the customer.
  • Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Customer Service Representative

CCI KENYA, SPIRIT AIRLINE
NAIROBI, NAIROBI
01.2018 - 04.2020
  • Answering questions about flight schedules, prices, and other airline information that helps customers book travel plans.
  • Processing customer reservations by confirming details with customers via phone or computer.
  • Processing refunds for delayed or canceled flights by communicating with travel agencies or airlines to obtain authorization for refunds.
  • Processing claims for lost or damaged luggage by gathering information about the damage or loss from passengers and submitting claims to insurance companies on behalf of the airline.
  • Providing information about airport facilities, such as locations of gates, luggage carts, and restrooms.
  • Answering General customer questions on the company.
  • Built rapport with customers through courteous and professional communications.

Education

A-Levels - BASIC HIGH SCHOOL EDUCATION

NYABONDO BOYS HIGH SCHOOL
01.2014

Bachelor of SCIENCE - NURSING

MERU UNIVERSITY OF SCIENCE AND TECHNOLOGY
11.2019

Skills

  • Calendar management
  • Strong Phone and verbal communication skills
  • Active listening skills
  • Familiar with CRM systems
  • Call centre experience
  • Remote teamwork
  • Customer data management
  • Live chat support
  • Websites
  • Portfolios
  • Profiles

Languages

English
Swahili

Personal Information

Title: CUSTOMER SERVICE REPRESENTATIVE/ VIRTUAL ASSISTANT

Certification

  • Nursing, Nursing Council of akaenya

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-Kiambu Telehealth Centre

Software

MS Office, MS Suite, Google Workplace

Data analysis

Timeline

Customer Service Representative

Clipboard Health
09.2022 - Current

Customer Service Representative

Majorel
05.2020 - 08.2022

Customer Service Representative

CCI KENYA, SPIRIT AIRLINE
01.2018 - 04.2020

A-Levels - BASIC HIGH SCHOOL EDUCATION

NYABONDO BOYS HIGH SCHOOL

Bachelor of SCIENCE - NURSING

MERU UNIVERSITY OF SCIENCE AND TECHNOLOGY
Nick Obiero